Samsung GT-S6812PWAKSA, GT-S6812MBAKSA manual Your device freezes or has fatal errors

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Troubleshooting

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for 8-10 seconds. The device reboots automatically.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Outgoing calls are not connected

•Ensure that you have pressed the Dial key.

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

Incoming calls are not connected

•Ensure that your device is turned on.

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents GT-S6812 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory card→Settings →Storage →Unmount SD card Removing the memory cardFormatting the memory card Turning the device on and off→ Erase everything Adjusting the volume Switching to silent modeHolding the device Locking and unlocking the deviceSwitching between networks Switching between networksActivating SIM or Usim cards Basics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Dragging Double-tappingFlicking PinchingControl motions Rotating the screenTurning over ShakingNotifications Home screen Rearranging itemsSetting wallpaper Rearranging panelsAdding a new panel Moving a panelUsing applications Applications screenInstalling applications Uninstalling applicationsOrganising with folders Sharing applicationsEntering text Using the Samsung keyboardChanging the keyboard type Connecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Entering text by voiceSetting up accounts Adding Wi-Fi networksForgetting Wi-Fi networks Adding accountsConnecting with Windows Media Player Connecting with Samsung KiesTransferring files Connecting as a media device Setting a patternSecuring the device Device MTPSetting a password Setting a PINUnlocking the device Upgrading with Samsung Kies Upgrading the deviceUpgrading over the air Phone CommunicationMaking calls Making an international call Finding contactsDuring a call Receiving calls Ending a call Making a video call Video callsDuring a video call Contacts Managing contactsSwapping images Creating a contactSearching for contacts Importing and exporting contactsFavourite contacts Syncing with Samsung ContactsImporting contacts Exporting contactsContact groups Business cardAdding contacts to a group Managing groupsSending messages MessagingSending scheduled messages Viewing incoming messages Setting up email accountsListening to a voice message Google Mail Reading messagesLabels Talk Messenger Google+ChatON Web & network InternetViewing webpages Opening a newBookmarks HistorySaved pages LinksSyncing with other devices ChromeTap →New tab Pairing with other Bluetooth devices BluetoothSending and receiving data Music Player MediaPlaying music Setting a song as ringtone CameraCreating playlists Playing music by moodScene mode Tap →Scene modeTaking photos Taking a photoTap →Shooting mode Shooting modePanoramic photos Taking videos Recording modeTaking a video Configuring settings for Camera Zooming in and outMedia Gallery ShortcutsViewing images Tap →Edit shortcutsPlaying videos Editing imagesDeleting images Zooming in and outSharing images Use one of the following methodsYouTube Deleting videosSharing videos Watching videosUploading videos FM RadioListening to the FM radio Scanning radio stations Adding stations to the favourites listApplication & media stores Play StoreSamsung Apps Game HubUtilities MemoComposing memos Browsing memosCreating events or tasks PlannerViewing a memo Syncing with Google Calendar Changing calendar typeDropbox Searching for eventsDeleting events Sharing eventsQuickoffice ClockReading documents Searching documentsWorld clock AlarmStopwatch Timer CalculatorVoice Recorder Desk clockRecording voice memos Playing voice memosGoogle Managing voice memosSearching the device Search scopeVoice Search My FilesDownloads Maps Travel & localSearching for locations Local Getting directions for a destinationNavigation Settings About SettingsWi-Fi Setting Wi-Fi sleep policyWi-Fi Direct Data usageMore settings Flight modeMobile networks Tethering and portable hotspotSIM card manager Blocking modeSound Battery DisplayStorage WallpaperApplication manager Location servicesLock screen Security Set up SIM card lockEncrypt external SD card Default Language and inputLanguage Google voice typingVoice search Text-to-speech outputBackup and reset CloudAdd account MotionDate and time AccessibilityAnswering/ending calls Developer options Text-to-speech outputAbout device Troubleshooting Your device displays network or service error messagesYour device freezes or has fatal errors Device beeps and the battery icon is empty Error messages appear when launching the camera Another Bluetooth device is not located English SWA /2013. Rev

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