Mitel User Manual for Silent Monitoring and Barge-In Features

Hunt Groups

Using Barge-In

While monitoring a hunt group call, you can use Barge-In to join the call.

To monitor and/or barge in on a call:

1.To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.

To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.

2.Dial the extension number (or press the lit station speed-dial or PKM button) of the station to be monitored. You are automatically connected to the call. MONITORING (extension number) appears.

3.While silent monitoring a call, you have the following options:

•To barge in on a call, dial 386 or press the BARGE-INmenu button (5340e IP Phones only). BARGE-IN IN PROGRESS appears. While on a call, you can monitor, record, or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340e IP Phones only).

To return to silent monitoring of the call, dial 386 again or press the MONITOR menu button (5340e IP Phones only).

To record the call, dial 385 or press the RECORD CALL button (5340e IP Phones only).

•To record a call, dial 385 or press the RECORD menu button (5340e IP Phones only). MONITORING (extension number) appears. While on a call, you can monitor or steal the call by entering the appropriate feature code or by pressing the appropriate menu button (5340e IP Phones only).

To stop recording the call, dial 385 again or press the STOP RECORDING menu button (5340e IP Phones only).

•To steal a call, dial 387 or press the STEAL menu button (5340e IP Phones only). CALL STOLEN FROM (extension number) appears. The hunt group member’s display shows CALL STOLEN BY (extension number). After the supervisor steals the call, the call becomes a regular call. While on a call, you can record the call by dialing 385 or by pressing the RECORD menu button (5340e IP Phones only).

•To join and record a call, dial 386 or press the JOIN AND RECORD menu button, and then dial 385. BARGE-IN IN PROGRESS appears. While on a call, the supervisor can monitor, stop recording, or steal the call by entering the appropriate feature code, or by pressing the appropriate menu button (5340e IP Phones only).

To stop recording the call, dial 385 again, or press the MONITOR or STOP RECORDING menu button (5340e IP Phones only).

1.To terminate any of the features: If off hook, hang up or enter the specific feature code of the feature you want to terminate. If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate.

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