Viewing Your System Information, Forwarding Calls | Mitel 5320e

Mitel 5320e/5330e/5340e User Guide

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time.

To display your user information and the date and time:

•Press (Special), and then dial 300.

Viewing Caller ID Information

If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.

To show the outside party’s name/number:

•Press (Special), and then dial 379.

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

	Call Forward Feature	Description	Code/Menu Button (5340e
	Call Forward Feature	Description	IP Phones only)
			IP Phones only)

	Call Forward All Calls	All incoming calls are forwarded.	355
			ALL

	Call Forward If No	All incoming calls are forwarded if not	356
	Answer	answered. (The timer is set by the	NO ANSWER
		system administrator.)	NO ANSWER
		system administrator.)

	Call Forward If Busy	When your IP phone is busy, all incoming	357
		calls are forwarded without ringing.	BUSY
			BUSY

	Call Forward If No	All incoming calls are forwarded if your	358
	Answer/Busy	IP phone is busy, or if you do not answer.	NO ANSWER/BUSY
			NO ANSWER/BUSY

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Mitel 5320e manual Viewing Your System Information, Viewing Caller ID Information, Forwarding Calls, Manual Call Forwarding

Contents

Communications Platform CP Page Table of Contents Iii Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Call Features Messages Hunt Groups Vii Viii Chapter Mitel 5320e/5330e/5340e User Guide Welcome Getting Started 5320e/5330e IP Phone Features About Your IP Phone 5330e IP Phone 5340e IP Phone Features Phone Feature DescriptionsHandset Display Ring/Message IndicatorFeature Buttons Speaker Dialpad Buttons Programmable Buttons Menu Buttons 5340e IP Phones only Navigation Page ButtonsExternal Speaker Phone Signals Comfort and Safety Tips Viewing the Phone Information To view system information Using a Headset To connect and activate the headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller ApplicationTurning the Conference Unit On and Off To enable/disable Presentation Mode Adjusting the Conference Unit VolumePlacing the Conference Unit in Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM To answer a Call using the analog line Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide Overview Adjusting the Viewing AngleTo adjust the viewing angle Personalizing Your Phone Changing the Ring Tone Changing Volume LevelsTo change a volume level To change the ring tone Press Settings, and then press Brightness and Contrast Adjusting the Display Contrast and BrightnessTo adjust the Contrast or Brightness levels Changing the Language Changing the Text Size on the Display To change the text size on a displayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP Phone To wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history To delete an individual call record Deleting Call RecordsReviewing Call Record Icons Press Delete Log Entry To delete all calls by type Editing Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Press Edit Name Specifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep Dialing from Your Contact List Using the Dialpad Buttons to Enter Characters To use the dialpad to enter characters Dialpad Characters Canadian French Dialpad Characters Mexican Spanish Using Programmable Buttons Lamp Signals DescriptionTo program a button Extension Numbers Outside Line Access CodesTo cancel the feature To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Resetting Programmable Buttons Listening to Background MusicViewing Button Assignments To reset your IP phone to the default settings Resetting the IP Phone to the Default SettingsSwitching Keymaps To switch between keymaps when your IP phone is idle Activating Door Relay To unlock a door Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Using Automatic Call Access Answering CallsAnswering Waiting Calls To redirect calls Using Automatic Trunk AnswerRedirecting Calls To use Automatic Trunk Answer Placing Emergency Calls using the LIM Line Placing CallsPlacing Emergency Calls Using Camp-on Placing Internal CallsRequesting a Callback Queuing the Phone To place an external call Placing External CallsRedialing a Number To use Redial Using Station Speed Dial Using Speed DialUsing System Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial EntriesAssigning Speed-Dial Numbers to Programmable Buttons To program a System Speed-Dial button Using the Directory To search for a directory name or featureButton Characters Represented Using Account Codes To disable the codeTo enter an optional account code Call Features Mitel 5320e/5330e/5340e User Guide Using Handsfree Mode Using Ring Intercom AlwaysUsing Mute Placing Calls On Hold Entering a Hookflash Transferring Calls to Other Extensions Using Reverse TransferTransferring Calls Transferring Calls to External Numbers Forwarding Calls Viewing Your System InformationViewing Caller ID Information Manual Call Forwarding System Forwarding Call Features To use Manual Call ForwardingTo cancel a Manual Call Forwarding request To turn System Forwarding on or off To disable Dynamic Extension Express Using Dynamic Extension ExpressTo enable Dynamic Extension Express To answer a call routed to your mobile or home phone Using the Handoff Push/Pull Feature To use the Dynamic Extension Express Handoff push featureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff feature Receiving Message Waiting Indications Transferring a Conference Placing Ad Hoc Conference CallsAdding a Conference Party To place a conference call Ending a Conference and Placing all Parties on Hold To return to the conferenceTo toggle between the held callers Setting Up a Meet-Me Conference Using Meet-Me ConferencingAccess Codes To set up a Meet-Me Conference using a personal access code To join a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference To exit a Meet-Me Conference To put a Meet-Me Conference on Hold Putting a Meet-Me Conference on HoldTransferring a Meet-Me Conference To return to the Meet-Me Conference To use Record-A-Call Using Record-A-CallUsing Group Listen To use Group Listen To return a call or redial a number listed in a call log Using Call LoggingTo use Call Logging To delete individual call log entries Using Secondary Extension Buttons Using Hot Desking To log on to a Hot Desk-enabled base phoneTo log off of a Hot Desk session To access the Configuration Assistant Using the Configuration AssistantAccessing the Configuration Assistant Changing Your Station Passcode To change the DDE settings using Configuration Assistant Changing the Dynamic Extension Express SettingsChanging the DND Settings To change the DND settings using Configuration Assistant Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access CodesTo create a new Meet-Me Conference access code To list all of your existing Meet-Me Conference access codes Using Remote Programming To enable Dynamic Extension Express using Remote Programming To turn on DND using Remote Programming To turn off DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Leaving Messages at Other Extensions Messages Canceling Messages Left at Other Extensions Viewing and Responding to MessagesDeleting Waiting Inter-Station Messages To turn on DND Using Do-Not-Disturb DNDCode Default Message New Message To turn off DND Code Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder message Paging Other System Users Enabling or Disabling the Page FeatureTo enable or disable paging for your IP phone Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide Logging in to ACD Hunt Groups Hunt GroupsTo log in to one or more ACD hunt groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer To log out of one or more ACD hunt group Diverting Hunt Group Calls Other Hunt Group FeaturesRequesting Agent Help To use Agent Help Monitoring Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Stealing Hunt Group Calls Using Barge-In To monitor and/or barge in on a call Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Feature Function Cordless Devices Cordless Module Cordless module is shown here To pair a cordless device Pairing the Cordless Module and DevicesHandset and Headset Combinations To unpair a cordless device 100 Using a Cordless Device as a Remote ControlAlerting Tones and LEDs Blue LED Function Cordless Handset Low Battery LevelCordless Handset Features 101 Cordless Handset LEDs Answering CallsHanging Up To hang up Cordless Headset Features Cordless Headset103 Using the Cordless Devices Application Cordless Headset LEDs104 Viewing Cordless Module Information To view cordless module information105 Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 Troubleshooting Contact Information109 Error Messages 110Message Reason Troubleshooting Tips Problem Possible Solution111 Mitel 5320e/5330e/5340e User Guide 112 Index 113 114 115 116 117