Mitel 5320e/5330e/5340e User Guide | Mitel guide

Mitel 5320e/5330e/5340e User Guide

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Mitel manual Mitel 5320e/5330e/5340e User Guide

Contents

Communications Platform CP Page Table of Contents Iii Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Call Features Messages Hunt Groups Vii Viii Chapter Mitel 5320e/5330e/5340e User Guide Welcome Getting Started 5320e/5330e IP Phone Features About Your IP Phone 5330e IP Phone Handset 5340e IP Phone FeaturesPhone Feature Descriptions Ring/Message Indicator Feature ButtonsDisplay Speaker Dialpad Buttons Programmable Buttons External Speaker Menu Buttons 5340e IP Phones onlyNavigation Page Buttons Phone Signals Comfort and Safety Tips Viewing the Phone Information To view system information Using a Headset To connect and activate the headset Turning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Adjusting the Conference Unit Volume Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM Making and Answering Calls Using the Analog Button To make a call using the Analog lineTo answer a Call using the analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide Adjusting the Viewing Angle To adjust the viewing angleOverview Personalizing Your Phone Changing Volume Levels To change a volume levelChanging the Ring Tone To change the ring tone Adjusting the Display Contrast and Brightness To adjust the Contrast or Brightness levelsPress Settings, and then press Brightness and Contrast Changing the Language Press Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display Using the Screen Saver To configure the screen saver on your IP Phone To wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History Deleting Call Records Reviewing Call Record IconsTo delete an individual call record Press Delete Log Entry To delete all calls by type Cutomizing Your Contact List Adding Names to Your Contact ListEditing Your Contact List Press Edit Name To adjust the volume of the audio feedback To play the beep, press Play button beep or Play error beepSpecifying Audio Feedback Options Dialing from Your Contact List Using the Dialpad Buttons to Enter Characters To use the dialpad to enter characters Dialpad Characters Canadian French Dialpad Characters Mexican Spanish To program a button Using Programmable ButtonsLamp Signals Description Outside Line Access Codes To cancel the featureExtension Numbers To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Viewing Button Assignments Resetting Programmable ButtonsListening to Background Music Resetting the IP Phone to the Default Settings Switching KeymapsTo reset your IP phone to the default settings To switch between keymaps when your IP phone is idle Activating Door Relay To unlock a door Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Waiting Calls Using Automatic Call AccessAnswering Calls Using Automatic Trunk Answer Redirecting CallsTo redirect calls To use Automatic Trunk Answer Placing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls Placing External Calls Redialing a NumberTo place an external call To use Redial Using Speed Dial Using System Speed DialUsing Station Speed Dial Storing Station Speed-Dial Numbers Assigning Speed-Dial Numbers to Programmable Buttons Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To program a System Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature To enter an optional account code Using Account CodesTo disable the code Call Features Mitel 5320e/5330e/5340e User Guide Using Mute Using Handsfree ModeUsing Ring Intercom Always Placing Calls On Hold Entering a Hookflash Using Reverse Transfer Transferring CallsTransferring Calls to Other Extensions Transferring Calls to External Numbers Viewing Your System Information Viewing Caller ID InformationForwarding Calls Manual Call Forwarding Call Features To use Manual Call Forwarding To cancel a Manual Call Forwarding requestSystem Forwarding To turn System Forwarding on or off Using Dynamic Extension Express To enable Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phone To use the Dynamic Extension Express Handoff pull feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To cancel the Dynamic Extension Express Handoff feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference PartyTransferring a Conference To place a conference call To toggle between the held callers Ending a Conference and Placing all Parties on HoldTo return to the conference Using Meet-Me Conferencing Access CodesSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access code Joining a Meet-Me Conference Dropping Out of a Meet-Me ConferenceTo join a Meet-Me Conference To exit a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me ConferenceTo put a Meet-Me Conference on Hold To return to the Meet-Me Conference Using Record-A-Call Using Group ListenTo use Record-A-Call To use Group Listen Using Call Logging To use Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entries Using Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone Using the Configuration Assistant Accessing the Configuration AssistantTo access the Configuration Assistant Changing Your Station Passcode Changing the Dynamic Extension Express Settings Changing the DND SettingsTo change the DDE settings using Configuration Assistant To change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Changing the Manual Call Forwarding SettingsManaging Meet-Me Conferencing Access Codes To list all of your existing Meet-Me Conference access codes Using Remote Programming To enable Dynamic Extension Express using Remote Programming To turn on Manual Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Leaving Messages at Other Extensions Messages Deleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages Using Do-Not-Disturb DND Code Default Message New MessageTo turn on DND To turn off DND Using Reminder Messages To cancel all Reminder message requestsCode Default New Message To set a Reminder message Enabling or Disabling the Page Feature To enable or disable paging for your IP phonePaging Other System Users Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsHunt Groups Stopping the ACD Hunt Group Wrap-up Timer To stop the wrap-up timerLogging out of ACD Hunt Groups To log out of one or more ACD hunt group Other Hunt Group Features Requesting Agent HelpDiverting Hunt Group Calls To use Agent Help Hunt Group Supervisor Features Accepting or Rejecting Agent Help CallsMonitoring Calls Stealing Hunt Group Calls Using Barge-In To monitor and/or barge in on a call Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Feature Function Cordless Devices Cordless Module Cordless module is shown here Pairing the Cordless Module and Devices Handset and Headset CombinationsTo pair a cordless device To unpair a cordless device Using a Cordless Device as a Remote Control Alerting Tones and LEDs100 Blue LED Function Low Battery Level Cordless Handset FeaturesCordless Handset 101 Answering Calls Hanging UpCordless Handset LEDs To hang up 103 Cordless Headset FeaturesCordless Headset 104 Using the Cordless Devices ApplicationCordless Headset LEDs 105 Viewing Cordless Module InformationTo view cordless module information Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 109 TroubleshootingContact Information Message Reason Error Messages110 111 Troubleshooting TipsProblem Possible Solution Mitel 5320e/5330e/5340e User Guide 112 Index 113 114 115 116 117