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Mitel 5320e/5330e/5340e User Guide
Models:
5320e
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Troubleshooting
Error codes
Phone Signals
Code Default New Message
To stop the wrap-up timer
Ring/Message Indicator
Problem Possible Solution
Resetting Programmable Buttons
Outside Line Access Codes
Low Battery Level
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Contents
Communications Platform CP
Page
Table of Contents
Iii
Answering and Placing Calls
Mitel 5320e/5330e/5340e User Guide
Call Features
Messages
Hunt Groups
Vii
Viii
Chapter
Mitel 5320e/5330e/5340e User Guide
Welcome
Getting Started
5320e/5330e IP Phone Features
About Your IP Phone
5330e IP Phone
5340e IP Phone Features
Phone Feature Descriptions
Handset
Display
Ring/Message Indicator
Feature Buttons
Speaker
Dialpad Buttons
Programmable Buttons
Menu Buttons 5340e IP Phones only
Navigation Page Buttons
External Speaker
Phone Signals
Comfort and Safety Tips
Viewing the Phone Information
To view system information
Using a Headset
To connect and activate the headset
Using the 5310 IP Conference Unit
Accessing/Exiting the Conference Controller Application
Turning the Conference Unit On and Off
To enable/disable Presentation Mode
Adjusting the Conference Unit Volume
Placing the Conference Unit in Presentation Mode
Muting the Conference Unit
Using the Line Interface Module LIM
To answer a Call using the analog line
Making and Answering Calls Using the Analog Button
To make a call using the Analog line
To end a current call when an incoming analog call arrives
Making and Answering Calls Using the Failover Mode
Mitel 5320e/5330e/5340e User Guide
Personalizing Your Phone
Mitel 5320e/5330e/5340e User Guide
Overview
Adjusting the Viewing Angle
To adjust the viewing angle
Personalizing Your Phone
Changing the Ring Tone
Changing Volume Levels
To change a volume level
To change the ring tone
Press Settings, and then press Brightness and Contrast
Adjusting the Display Contrast and Brightness
To adjust the Contrast or Brightness levels
Changing the Language
Changing the Text Size on the Display
To change the text size on a display
Press Large Text or Small Text
Using the Screen Saver
To configure the screen saver on your IP Phone
To wake your IP phone from screen saver mode
Viewing Call History
Viewing Call History
To view your call history
To delete an individual call record
Deleting Call Records
Reviewing Call Record Icons
Press Delete Log Entry To delete all calls by type
Editing Your Contact List
Cutomizing Your Contact List
Adding Names to Your Contact List
Press Edit Name
Specifying Audio Feedback Options
To adjust the volume of the audio feedback
To play the beep, press Play button beep or Play error beep
Dialing from Your Contact List
Using the Dialpad Buttons to Enter Characters
To use the dialpad to enter characters
Dialpad Characters Canadian French
Dialpad Characters Mexican Spanish
Using Programmable Buttons
Lamp Signals Description
To program a button
Extension Numbers
Outside Line Access Codes
To cancel the feature
To delete the characters entered
Feature Code New Code
Headset On/Off
System Forward Off
Resetting Programmable Buttons
Listening to Background Music
Viewing Button Assignments
To reset your IP phone to the default settings
Resetting the IP Phone to the Default Settings
Switching Keymaps
To switch between keymaps when your IP phone is idle
Activating Door Relay
To unlock a door
Answering and Placing Calls
Mitel 5320e/5330e/5340e User Guide
Using Automatic Call Access
Answering Calls
Answering Waiting Calls
To redirect calls
Using Automatic Trunk Answer
Redirecting Calls
To use Automatic Trunk Answer
Placing Emergency Calls using the LIM Line
Placing Calls
Placing Emergency Calls
Using Camp-on
Placing Internal Calls
Requesting a Callback Queuing the Phone
To place an external call
Placing External Calls
Redialing a Number
To use Redial
Using Station Speed Dial
Using Speed Dial
Using System Speed Dial
Storing Station Speed-Dial Numbers
Dialing Station Speed-Dial Numbers
Deleting Station Speed-Dial Entries
Assigning Speed-Dial Numbers to Programmable Buttons
To program a System Speed-Dial button
Using the Directory
To search for a directory name or feature
Button Characters Represented
Using Account Codes
To disable the code
To enter an optional account code
Call Features
Mitel 5320e/5330e/5340e User Guide
Using Handsfree Mode
Using Ring Intercom Always
Using Mute
Placing Calls On Hold
Entering a Hookflash
Transferring Calls to Other Extensions
Using Reverse Transfer
Transferring Calls
Transferring Calls to External Numbers
Forwarding Calls
Viewing Your System Information
Viewing Caller ID Information
Manual Call Forwarding
System Forwarding
Call Features To use Manual Call Forwarding
To cancel a Manual Call Forwarding request
To turn System Forwarding on or off
To disable Dynamic Extension Express
Using Dynamic Extension Express
To enable Dynamic Extension Express
To answer a call routed to your mobile or home phone
Using the Handoff Push/Pull Feature
To use the Dynamic Extension Express Handoff push feature
To use the Dynamic Extension Express Handoff pull feature
To cancel the Dynamic Extension Express Handoff feature
Receiving Message Waiting Indications
Transferring a Conference
Placing Ad Hoc Conference Calls
Adding a Conference Party
To place a conference call
Ending a Conference and Placing all Parties on Hold
To return to the conference
To toggle between the held callers
Setting Up a Meet-Me Conference
Using Meet-Me Conferencing
Access Codes
To set up a Meet-Me Conference using a personal access code
To join a Meet-Me Conference
Joining a Meet-Me Conference
Dropping Out of a Meet-Me Conference
To exit a Meet-Me Conference
To put a Meet-Me Conference on Hold
Putting a Meet-Me Conference on Hold
Transferring a Meet-Me Conference
To return to the Meet-Me Conference
To use Record-A-Call
Using Record-A-Call
Using Group Listen
To use Group Listen
To return a call or redial a number listed in a call log
Using Call Logging
To use Call Logging
To delete individual call log entries
Using Secondary Extension Buttons
Using Hot Desking
To log on to a Hot Desk-enabled base phone
To log off of a Hot Desk session
To access the Configuration Assistant
Using the Configuration Assistant
Accessing the Configuration Assistant
Changing Your Station Passcode
To change the DDE settings using Configuration Assistant
Changing the Dynamic Extension Express Settings
Changing the DND Settings
To change the DND settings using Configuration Assistant
Changing the Manual Call Forwarding Settings
Managing Meet-Me Conferencing Access Codes
To create a new Meet-Me Conference access code
To list all of your existing Meet-Me Conference access codes
Using Remote Programming
To enable Dynamic Extension Express using Remote Programming
To turn on DND using Remote Programming
To turn off DND using Remote Programming
To turn on Manual Call Forwarding using Remote Programming
To change your station passcode using Remote Programming
Messages
Mitel 5320e/5330e/5340e User Guide
Leaving Messages at Other Extensions
Messages
Canceling Messages Left at Other Extensions
Viewing and Responding to Messages
Deleting Waiting Inter-Station Messages
To turn on DND
Using Do-Not-Disturb DND
Code Default Message New Message
To turn off DND
Code Default New Message
Using Reminder Messages
To cancel all Reminder message requests
To set a Reminder message
Paging Other System Users
Enabling or Disabling the Page Feature
To enable or disable paging for your IP phone
Placing a Page Announcement
Mitel 5320e/5330e/5340e User Guide
Hunt Groups
Mitel 5320e/5330e/5340e User Guide
Logging in to ACD Hunt Groups
Hunt Groups
To log in to one or more ACD hunt groups
Logging out of ACD Hunt Groups
Stopping the ACD Hunt Group Wrap-up Timer
To stop the wrap-up timer
To log out of one or more ACD hunt group
Diverting Hunt Group Calls
Other Hunt Group Features
Requesting Agent Help
To use Agent Help
Monitoring Calls
Hunt Group Supervisor Features
Accepting or Rejecting Agent Help Calls
Stealing Hunt Group Calls
Using Barge-In
To monitor and/or barge in on a call
Mitel 5320e/5330e/5340e User Guide
Cordless Devices
Mitel 5320e/5330e/5340e User Guide
Feature Function
Cordless Devices
Cordless Module
Cordless module is shown here
To pair a cordless device
Pairing the Cordless Module and Devices
Handset and Headset Combinations
To unpair a cordless device
100
Using a Cordless Device as a Remote Control
Alerting Tones and LEDs
Blue LED Function
Cordless Handset
Low Battery Level
Cordless Handset Features
101
Cordless Handset LEDs
Answering Calls
Hanging Up
To hang up
Cordless Headset Features
Cordless Headset
103
Using the Cordless Devices Application
Cordless Headset LEDs
104
Viewing Cordless Module Information
To view cordless module information
105
Mitel 5320e/5330e/5340e User Guide 106
Troubleshooting
Mitel 5320e/5330e/5340e User Guide 108
Troubleshooting
Contact Information
109
Error Messages
110
Message Reason
Troubleshooting Tips
Problem Possible Solution
111
Mitel 5320e/5330e/5340e User Guide 112
Index
113
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