Mitel Mastering ACD : Your Guide to Speed-Dialing on the IP Phone

Answering and Placing Calls

Dialing Station Speed-Dial Numbers

To dial a Station Speed-Dial number:

Do one of the following:

•Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number.

•Press (Up) or (Down) to scroll through the speed-dial bins, and then press # to select the bin and dial the number.

Note: You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 49.

Deleting Station Speed-Dial Entries

To delete a Station Speed-Dial entry:

1.With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR SCROLL appears.

2.Do one of the following:

•Press (Up) or (Down) to scroll through the speed-dial bins.

•Enter the speed-dial bin (0 to 9).

3.Press # or the ACCEPT menu button (5340e IP Phones only) to select the bin.

4.Press (Hold) repeatedly until the name is erased, and then press # or the ACCEPT menu button (5340e IP Phones only) to continue.

5.Press (Hold) repeatedly until the number is erased, and then press # or the ACCEPT menu button (5340e IP Phones only). STN SPD BIN # <number> UPDATED appears.

Assigning Speed-Dial Numbers to Programmable Buttons

You can assign Station or System Speed-Dial numbers to your programmable buttons.

Note: Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it. For System Speed Dial numbers, numbers are pre-assigned to the System Speed Dial locations (000 to 999) by your system administrator. Therefore, you just need to choose a System Speed Dial location that you want to use (see “Using System Speed Dial” on page 48 for details). For Station Speed Dial numbers, you must manually store numbers in the Station Speed Dial bins (0 to 9). See “Storing Station Speed-Dial Numbers” on page 48.

To program a Station Speed-Dial button:

1.With the handset on-hook, dial 397. PRESS THE BUTTON TO PROGRAM appears.

2.Press the feature button that you want to program as a speed-dial button.

3.Dial 382.

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