Call Features
Check with your system administrator to see which routing type has been programmed for you. Your administrator can modify these routing types by adding or removing routing steps, adding or removing destinations, and changing the ring timers, if required.
To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change.
The following call types do not follow Dynamic Extension Express:
•Hunt group calls
•Hunt group announcement/overflow calls
•Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
Note: A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires.
Using the Handoff - Push/Pull Feature
Dynamic Extension Express also includes the Handoff feature, which includes the following functions:
•Push: The Handoff “push” function allows you to move an active call from any of your internal associated destinations (unless that destination is a 5610 Cordless Handset or a UC Express SIP Softphone) to an associated destination without disconnecting audio. The push function is useful if you are leaving the work area, but want to remain connected to an active call.
•Pull: The Handoff “pull” function allows you to pull a call that was previously routed to your mobile or home phone back to any of your internal associated destinations (unless that destination is a 5610 Cordless Handset or a UC Express SIP Softphone). The pull function is useful if you answer a call on your mobile phone and then return to your desk.
To use the Dynamic Extension Express – Handoff “push” feature:
1.While on an active call at your IP phone, press 
(Special), and then dial 388. HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations (except voice mail).
2.Press # to accept and answer the call at your mobile or home phone. You are immediately connected to the other parties at the new destination. When the call is switching over to the new destination, there may be a momentary break in audio, which may be noticeable to the other parties on the call.
To use the Dynamic Extension Express – Handoff “pull” feature:
While on an active call on an associated destination device, dial 388. A confirmation tone is played and the call is pulled back to your IP phone. The call is connected immediately and you can then access system features such as conference, hold, and transfer.
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