Mitel 5320e manual Placing Calls On Hold, Entering a Hookflash

Mitel 5320e/5330e/5340e User Guide

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.

•Individual Hold: Places an internal or external call on hold at your IP phone.

•System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold.

To place a call on Individual Hold:

1.Press (Hold). ENTER EXTENSION NUMBER appears.

2.Hang up or place another call.

To place an outside call on System Hold:

1.Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.

2.Hang up or place another call.

To place a call on hold and answer a waiting call:

•Press (Hold), and then press the flashing IC or Call Key button.

To return to a call that is on hold:

•Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS HOLD- ING appears.

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access.

To enter a hookflash:

While off-hook, press (Special), and then dial 330 or press the FLASH menu button (5340e IP Phones only).

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