Answering and Placing Calls | Mitel 5320e guide

CHAPTER 3

ANSWERING AND PLACING CALLS

Image 49

Mitel 5320e manual Answering and Placing Calls

Contents

Communications Platform CP Page Iii Table of Contents Mitel 5320e/5330e/5340e User Guide Answering and Placing Calls Call Features Messages Vii Hunt Groups Viii Chapter Mitel 5320e/5330e/5340e User Guide Getting Started Welcome About Your IP Phone 5320e/5330e IP Phone Features 5330e IP Phone Phone Feature Descriptions 5340e IP Phone FeaturesHandset Feature Buttons Ring/Message IndicatorDisplay Speaker Programmable Buttons Dialpad Buttons Navigation Page Buttons Menu Buttons 5340e IP Phones onlyExternal Speaker Comfort and Safety Tips Phone Signals To view system information Viewing the Phone Information To connect and activate the headset Using a Headset Accessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitTurning the Conference Unit On and Off Placing the Conference Unit in Presentation Mode Adjusting the Conference Unit VolumeTo enable/disable Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM To make a call using the Analog line Making and Answering Calls Using the Analog ButtonTo answer a Call using the analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide To adjust the viewing angle Adjusting the Viewing AngleOverview Personalizing Your Phone To change a volume level Changing Volume LevelsChanging the Ring Tone To change the ring tone To adjust the Contrast or Brightness levels Adjusting the Display Contrast and BrightnessPress Settings, and then press Brightness and Contrast Changing the Language To change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen Saver To wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Reviewing Call Record Icons Deleting Call RecordsTo delete an individual call record Press Delete Log Entry To delete all calls by type Adding Names to Your Contact List Cutomizing Your Contact ListEditing Your Contact List Press Edit Name To play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedbackSpecifying Audio Feedback Options Dialing from Your Contact List To use the dialpad to enter characters Using the Dialpad Buttons to Enter Characters Dialpad Characters Mexican Spanish Dialpad Characters Canadian French Lamp Signals Description Using Programmable ButtonsTo program a button To cancel the feature Outside Line Access CodesExtension Numbers To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Listening to Background Music Resetting Programmable ButtonsViewing Button Assignments Switching Keymaps Resetting the IP Phone to the Default SettingsTo reset your IP phone to the default settings To switch between keymaps when your IP phone is idle To unlock a door Activating Door Relay Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Calls Using Automatic Call AccessAnswering Waiting Calls Redirecting Calls Using Automatic Trunk AnswerTo redirect calls To use Automatic Trunk Answer Placing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone Redialing a Number Placing External CallsTo place an external call To use Redial Using System Speed Dial Using Speed DialUsing Station Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersAssigning Speed-Dial Numbers to Programmable Buttons To program a System Speed-Dial button To search for a directory name or feature Using the DirectoryButton Characters Represented To disable the code Using Account CodesTo enter an optional account code Call Features Mitel 5320e/5330e/5340e User Guide Using Ring Intercom Always Using Handsfree ModeUsing Mute Entering a Hookflash Placing Calls On Hold Transferring Calls Using Reverse TransferTransferring Calls to Other Extensions Transferring Calls to External Numbers Viewing Caller ID Information Viewing Your System InformationForwarding Calls Manual Call Forwarding To cancel a Manual Call Forwarding request Call Features To use Manual Call ForwardingSystem Forwarding To turn System Forwarding on or off To enable Dynamic Extension Express Using Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phone To use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature Receiving Message Waiting Indications To cancel the Dynamic Extension Express Handoff feature Adding a Conference Party Placing Ad Hoc Conference CallsTransferring a Conference To place a conference call To return to the conference Ending a Conference and Placing all Parties on HoldTo toggle between the held callers Access Codes Using Meet-Me ConferencingSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access code Dropping Out of a Meet-Me Conference Joining a Meet-Me ConferenceTo join a Meet-Me Conference To exit a Meet-Me Conference Transferring a Meet-Me Conference Putting a Meet-Me Conference on HoldTo put a Meet-Me Conference on Hold To return to the Meet-Me Conference Using Group Listen Using Record-A-CallTo use Record-A-Call To use Group Listen To use Call Logging Using Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entries Using Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Accessing the Configuration Assistant Using the Configuration AssistantTo access the Configuration Assistant Changing Your Station Passcode Changing the DND Settings Changing the Dynamic Extension Express SettingsTo change the DDE settings using Configuration Assistant To change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes Changing the Manual Call Forwarding SettingsTo create a new Meet-Me Conference access code To list all of your existing Meet-Me Conference access codes To enable Dynamic Extension Express using Remote Programming Using Remote Programming To turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages Code Default Message New Message Using Do-Not-Disturb DNDTo turn on DND To turn off DND To cancel all Reminder message requests Using Reminder MessagesCode Default New Message To set a Reminder message To enable or disable paging for your IP phone Enabling or Disabling the Page FeaturePaging Other System Users Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide Hunt Groups Logging in to ACD Hunt GroupsTo log in to one or more ACD hunt groups To stop the wrap-up timer Stopping the ACD Hunt Group Wrap-up TimerLogging out of ACD Hunt Groups To log out of one or more ACD hunt group Requesting Agent Help Other Hunt Group FeaturesDiverting Hunt Group Calls To use Agent Help Accepting or Rejecting Agent Help Calls Hunt Group Supervisor FeaturesMonitoring Calls Stealing Hunt Group Calls To monitor and/or barge in on a call Using Barge-In Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Cordless Devices Feature Function Cordless module is shown here Cordless Module Handset and Headset Combinations Pairing the Cordless Module and DevicesTo pair a cordless device To unpair a cordless device Alerting Tones and LEDs Using a Cordless Device as a Remote Control100 Blue LED Function Cordless Handset Features Low Battery LevelCordless Handset 101 Hanging Up Answering CallsCordless Handset LEDs To hang up Cordless Headset Cordless Headset Features103 Cordless Headset LEDs Using the Cordless Devices Application104 To view cordless module information Viewing Cordless Module Information105 Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 Contact Information Troubleshooting109 110 Error MessagesMessage Reason Problem Possible Solution Troubleshooting Tips111 Mitel 5320e/5330e/5340e User Guide 112 113 Index 114 115 116 117