Mitel 5320e manual Index, 113

Index

Index

NUMERICS

5310 IP Conference Unit, using 13 5320e/5330e IP Phone Features 4 5340e IP Phone Features 6

A

About Your IP Phone 4 About Your Phone 4 Account Codes, using 52

ACD Hunt Group Wrap-Up Timer, stopping 90 ACD Hunt Groups

logging in 89 logging out 90

Agent Help

accepting or rejecting 92 requesting 91

Agent Help Calls, accepting or rejecting 92 Agent Help, requesting 91

Agent, ACD hunt group 89 Alerting Tones and LEDs 100 Angle

adjusting 21 viewing 21

Audio Problems 111 Automatic Access, using 43 Automatic Call Access, using 43 Automatic Trunk Answer, using 44

B

Background Music 38

Background Music, listening 38

Barge-In, using 93

Button Assignments, viewing 38

Buttons 7

C

Call Forward Manual 58 System 59 using 58

Call History

call record icons, reviewing 28 call records, deleting 28 viewing 27

Call History, viewing 27 Call Logging, using 69

Call Record Icons, reviewing 28 Call Records, deleting 28

Callback (Queuing the Phone), requesting 46 Caller ID Information

displaying 58 viewing 58

Calls

answering 43, 102, 103 camping-on to phone 46 conference 63 conference, placing 63 emergency, placing 45 external 47

external, placing 47 forwarding 58 logs, using 69 monitoring 92

muting the microphone 55 phone, queuing for 46

picking up (reverse transferring) 57 placing 45

placing internal (IC) 46 recording 68 redirecting 44 stealing 92 transferring 57 waiting 43

waiting, answering 43 Calls On Hold, placing 56

Calls to External Numbers, transferring 57 Calls to Other Extensions, transferring 57

Calls Using the Analog Button, making and answering 16

Calls Using the Failover Mode, making and answering 17

Camp-On, using 46 Characters, entering dialpad 31 Codes

account 52

default system access 34 feature, default 34 Outgoing Call access 45, 47

Comfort and Safety Tips 10, 13

Conference and Placing all Parties on Hold, ending 64 Conference Calls

adding a party to 63

113