Mitel 5320e Contact Information

Troubleshooting

109

Overview

The following sections can help you solve problems that you may be experiencing with your IP

phone. Troubleshooting topics include:

•Contact Information: Information about system administrator contacts.

•Error Messages: Error messages and descriptions.

•Troubleshooting Tips: Possible problems and methods to solve them.

Contact Information

Your system administrator can help you with items such as changing your settings or modifying

phone features. System administrator duties include:

• Adding new user accounts.

• Setting the date and time.

• Programming System Speed-Dial numbers.

• Making database changes, such as changing user names and extension numbers.

Contact your system administrator with questions that are not covered in this user guide. If you

need further assistance, you can find provider information on the Mitel Web site

(www.mitel.com). All sales, service, and support are coordinated at the local level.

Contents

Main NOTICE Chapter 1: Getting Started Chapter 2: Personalizing Your Phone Chapter 3: Answering and Placing Calls Chapter 4: Call Features Chapter 5: Messages Chapter 6: Hunt Groups Chapter 7: Cordless Devices Page Page Page Welcome About Your IP Phone Page 5340e IP Phone Features Phone Feature Descriptions Handset 89 7 1 2 3 4 5 6 Display Ring/Message Indicator Speaker Feature Buttons Dialpad Buttons Programmable Buttons Menu Buttons (5340e IP Phones only) Navigation Page Buttons External Speaker Phone Signals Comfort and Safety Tips Page Using a Headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller Application Turning the Conference Unit On and Off Page Using the Line Interface Module (LIM) Making and Answering Calls Using the Analog Button Making and Answering Calls Using the Failover Mode Page Page Page Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast and Brightness Changing the Language Changing the Text Size on the Display Using the Screen Saver Page Viewing Call History Viewing Call History Deleting Call Records Reviewing Call Record Icons Cutomizing Your Contact List Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List Specifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Page Listening to Background Music Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Activating Door Relay Page Page Overview Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Emergency Calls using the LIM Line Placing Internal Calls Requesting a Callback (Queuing the Phone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Page Using the Directory Using Account Codes Page Page Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Using Reverse Transfer Viewing Your System Information Viewing Caller ID Information Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using the Configuration Assistant Changing Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Page Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Passcode Page Page Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Page Page Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Page Page Page Cordless Module Handset and Headset Combinations Pairing the Cordless Module and Devices Using a Cordless Device as a Remote Control Alerting Tones and LEDs Low Battery Level Cordless Handset Cordless Handset Features Answering Calls Hanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features Answering Calls Hanging Up Cordless Headset LEDs Using the Cordless Devices Application Page Page Page Page Contact Information Error Messages Troubleshooting 111 Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. IP phone to the default settings. See Resetting the IP Phone to the Default Settings on page39. Page 113 Index NUMERICS A B C Mitel 5320e/5330e/5340e User Guide 114 D E F G 115 H I K L Mitel 5320e/5330e/5340e User Guide 116 R S 117 T V W