Mitel 5320e/5330e/5340e User Guide
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Secondary Extension buttons must be programmed by your system administrator. You can use
programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other
extensions in the system (primary extensions). Because Secondary Extension buttons are
programmed by the system administrator, you cannot change the buttons (for example, assign
features to the buttons).
When programmed, you can use Secondary Extension buttons to:
• Place an internal call to the primary extension.
• View the call activity at the primary extension.
• Transfer calls to the primary extension.
• Answer a call that is ringing or holding on any Call Key button at the primary extension.
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Note: The system administrator must set up the Call Key buttons for internal calls or
you cannot use Secondary Extensions at the primary extension.
You can use Secondary Extension buttons to notify you when a given number of calls
are waiting at the primary extension.
If a Secondary Extension button is flashing (the primary extension has an incoming
call), you can press # before pressing the flashing Secondary Extension button to call
the primary extension and not answer the incoming call.