Mitel 5330e IP Phone Troubleshooting | Understanding Mitel Error Codes

Mitel 5320e/5330e/5340e User Guide

Error Messages

The following error messages may appear when using your IP phone.

Message	Reason

CANNOT ACCESS FEATURE	The feature is enabled but other feature-related conditions
	were not met. Make sure that all feature-related conditions
	are met and retry.

CANNOT ACCESS RESERVED	Your system does not support the feature. Contact your
FEATURE	system administrator for more information.
INVALID FEATURE CODE	The feature code entered does not exist. Retry using the
	correct feature code (see page 34).

INVALID EXTENSION NUMBER	The extension number entered does not exist. Retry using a
	valid extension number.

NO UPDATE PERFORMED	The feature was not completed or one or more feature
	conditions were not met.

110

Page 118

Image 118

Mitel 5320e manual Error Messages, 110, Message Reason

Contents

Communications Platform CP Page Table of Contents Iii Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Call Features Messages Hunt Groups Vii Viii Chapter Mitel 5320e/5330e/5340e User Guide Welcome Getting Started 5320e/5330e IP Phone Features About Your IP Phone 5330e IP Phone Phone Feature Descriptions 5340e IP Phone FeaturesHandset Display Ring/Message IndicatorFeature Buttons Speaker Dialpad Buttons Programmable Buttons Navigation Page Buttons Menu Buttons 5340e IP Phones onlyExternal Speaker Phone Signals Comfort and Safety Tips Viewing the Phone Information To view system information Using a Headset To connect and activate the headset Accessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitTurning the Conference Unit On and Off To enable/disable Presentation Mode Adjusting the Conference Unit VolumePlacing the Conference Unit in Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM To answer a Call using the analog line Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide Overview Adjusting the Viewing AngleTo adjust the viewing angle Personalizing Your Phone Changing the Ring Tone Changing Volume LevelsTo change a volume level To change the ring tone Press Settings, and then press Brightness and Contrast Adjusting the Display Contrast and BrightnessTo adjust the Contrast or Brightness levels Changing the Language To change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP Phone To wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history To delete an individual call record Deleting Call RecordsReviewing Call Record Icons Press Delete Log Entry To delete all calls by type Editing Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Press Edit Name Specifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep Dialing from Your Contact List Using the Dialpad Buttons to Enter Characters To use the dialpad to enter characters Dialpad Characters Canadian French Dialpad Characters Mexican Spanish Lamp Signals Description Using Programmable ButtonsTo program a button Extension Numbers Outside Line Access CodesTo cancel the feature To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Listening to Background Music Resetting Programmable ButtonsViewing Button Assignments To reset your IP phone to the default settings Resetting the IP Phone to the Default SettingsSwitching Keymaps To switch between keymaps when your IP phone is idle Activating Door Relay To unlock a door Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Calls Using Automatic Call AccessAnswering Waiting Calls To redirect calls Using Automatic Trunk AnswerRedirecting Calls To use Automatic Trunk Answer Placing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone To place an external call Placing External CallsRedialing a Number To use Redial Using Station Speed Dial Using Speed DialUsing System Speed Dial Storing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersAssigning Speed-Dial Numbers to Programmable Buttons To program a System Speed-Dial button To search for a directory name or feature Using the DirectoryButton Characters Represented To disable the code Using Account CodesTo enter an optional account code Call Features Mitel 5320e/5330e/5340e User Guide Using Ring Intercom Always Using Handsfree ModeUsing Mute Placing Calls On Hold Entering a Hookflash Transferring Calls to Other Extensions Using Reverse TransferTransferring Calls Transferring Calls to External Numbers Forwarding Calls Viewing Your System InformationViewing Caller ID Information Manual Call Forwarding System Forwarding Call Features To use Manual Call ForwardingTo cancel a Manual Call Forwarding request To turn System Forwarding on or off To disable Dynamic Extension Express Using Dynamic Extension ExpressTo enable Dynamic Extension Express To answer a call routed to your mobile or home phone To use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature To cancel the Dynamic Extension Express Handoff feature Receiving Message Waiting Indications Transferring a Conference Placing Ad Hoc Conference CallsAdding a Conference Party To place a conference call To return to the conference Ending a Conference and Placing all Parties on HoldTo toggle between the held callers Setting Up a Meet-Me Conference Using Meet-Me ConferencingAccess Codes To set up a Meet-Me Conference using a personal access code To join a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference To exit a Meet-Me Conference To put a Meet-Me Conference on Hold Putting a Meet-Me Conference on HoldTransferring a Meet-Me Conference To return to the Meet-Me Conference To use Record-A-Call Using Record-A-CallUsing Group Listen To use Group Listen To return a call or redial a number listed in a call log Using Call LoggingTo use Call Logging To delete individual call log entries Using Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session To access the Configuration Assistant Using the Configuration AssistantAccessing the Configuration Assistant Changing Your Station Passcode To change the DDE settings using Configuration Assistant Changing the Dynamic Extension Express SettingsChanging the DND Settings To change the DND settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes Changing the Manual Call Forwarding SettingsTo create a new Meet-Me Conference access code To list all of your existing Meet-Me Conference access codes Using Remote Programming To enable Dynamic Extension Express using Remote Programming To turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Leaving Messages at Other Extensions Messages Viewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages To turn on DND Using Do-Not-Disturb DNDCode Default Message New Message To turn off DND Code Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder message Paging Other System Users Enabling or Disabling the Page FeatureTo enable or disable paging for your IP phone Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide Hunt Groups Logging in to ACD Hunt GroupsTo log in to one or more ACD hunt groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer To log out of one or more ACD hunt group Diverting Hunt Group Calls Other Hunt Group FeaturesRequesting Agent Help To use Agent Help Monitoring Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Stealing Hunt Group Calls Using Barge-In To monitor and/or barge in on a call Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Feature Function Cordless Devices Cordless Module Cordless module is shown here To pair a cordless device Pairing the Cordless Module and DevicesHandset and Headset Combinations To unpair a cordless device 100 Using a Cordless Device as a Remote ControlAlerting Tones and LEDs Blue LED Function Cordless Handset Low Battery LevelCordless Handset Features 101 Cordless Handset LEDs Answering CallsHanging Up To hang up Cordless Headset Cordless Headset Features103 Cordless Headset LEDs Using the Cordless Devices Application104 To view cordless module information Viewing Cordless Module Information105 Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 Contact Information Troubleshooting109 110 Error MessagesMessage Reason Problem Possible Solution Troubleshooting Tips111 Mitel 5320e/5330e/5340e User Guide 112 Index 113 114 115 116 117

Mitel 5330e IP Phone Troubleshooting and Error Codes Explained

Models: 5320e

Mitel 5320e/5330e/5340e User Guide

Error Messages

Message

Reason

CANNOT ACCESS FEATURE

110