Troubleshooting | Mitel 5320e manual

CHAPTER 8

TROUBLESHOOTING

Image 115

Mitel 5320e manual Troubleshooting

Contents

Communications Platform CP Page Iii Table of Contents Mitel 5320e/5330e/5340e User Guide Answering and Placing Calls Call Features Messages Vii Hunt Groups Viii Chapter Mitel 5320e/5330e/5340e User Guide Getting Started Welcome About Your IP Phone 5320e/5330e IP Phone Features 5330e IP Phone Phone Feature Descriptions 5340e IP Phone FeaturesHandset Speaker Ring/Message IndicatorFeature Buttons Display Programmable Buttons Dialpad Buttons Navigation Page Buttons Menu Buttons 5340e IP Phones onlyExternal Speaker Comfort and Safety Tips Phone Signals To view system information Viewing the Phone Information To connect and activate the headset Using a Headset Accessing/Exiting the Conference Controller Application Using the 5310 IP Conference UnitTurning the Conference Unit On and Off Muting the Conference Unit Adjusting the Conference Unit VolumePlacing the Conference Unit in Presentation Mode To enable/disable Presentation Mode Using the Line Interface Module LIM To end a current call when an incoming analog call arrives Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To answer a Call using the analog line Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Adjusting the Viewing AngleTo adjust the viewing angle Overview To change the ring tone Changing Volume LevelsTo change a volume level Changing the Ring Tone Changing the Language Adjusting the Display Contrast and BrightnessTo adjust the Contrast or Brightness levels Press Settings, and then press Brightness and Contrast To change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text To configure the screen saver on your IP Phone Using the Screen Saver To wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history Press Delete Log Entry To delete all calls by type Deleting Call RecordsReviewing Call Record Icons To delete an individual call record Press Edit Name Cutomizing Your Contact ListAdding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep Specifying Audio Feedback Options To use the dialpad to enter characters Using the Dialpad Buttons to Enter Characters Dialpad Characters Mexican Spanish Dialpad Characters Canadian French Lamp Signals Description Using Programmable ButtonsTo program a button To delete the characters entered Outside Line Access CodesTo cancel the feature Extension Numbers Feature Code New Code Headset On/Off System Forward Off Listening to Background Music Resetting Programmable ButtonsViewing Button Assignments To switch between keymaps when your IP phone is idle Resetting the IP Phone to the Default SettingsSwitching Keymaps To reset your IP phone to the default settings To unlock a door Activating Door Relay Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Calls Using Automatic Call AccessAnswering Waiting Calls To use Automatic Trunk Answer Using Automatic Trunk AnswerRedirecting Calls To redirect calls Placing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone To use Redial Placing External CallsRedialing a Number To place an external call Storing Station Speed-Dial Numbers Using Speed DialUsing System Speed Dial Using Station Speed Dial Deleting Station Speed-Dial Entries Dialing Station Speed-Dial NumbersAssigning Speed-Dial Numbers to Programmable Buttons To program a System Speed-Dial button To search for a directory name or feature Using the DirectoryButton Characters Represented To disable the code Using Account CodesTo enter an optional account code Call Features Mitel 5320e/5330e/5340e User Guide Using Ring Intercom Always Using Handsfree ModeUsing Mute Entering a Hookflash Placing Calls On Hold Transferring Calls to External Numbers Using Reverse TransferTransferring Calls Transferring Calls to Other Extensions Manual Call Forwarding Viewing Your System InformationViewing Caller ID Information Forwarding Calls To turn System Forwarding on or off Call Features To use Manual Call ForwardingTo cancel a Manual Call Forwarding request System Forwarding To answer a call routed to your mobile or home phone Using Dynamic Extension ExpressTo enable Dynamic Extension Express To disable Dynamic Extension Express To use the Dynamic Extension Express Handoff push feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff pull feature Receiving Message Waiting Indications To cancel the Dynamic Extension Express Handoff feature To place a conference call Placing Ad Hoc Conference CallsAdding a Conference Party Transferring a Conference To return to the conference Ending a Conference and Placing all Parties on HoldTo toggle between the held callers To set up a Meet-Me Conference using a personal access code Using Meet-Me ConferencingAccess Codes Setting Up a Meet-Me Conference To exit a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference To join a Meet-Me Conference To return to the Meet-Me Conference Putting a Meet-Me Conference on HoldTransferring a Meet-Me Conference To put a Meet-Me Conference on Hold To use Group Listen Using Record-A-CallUsing Group Listen To use Record-A-Call To delete individual call log entries Using Call LoggingTo use Call Logging To return a call or redial a number listed in a call log Using Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Changing Your Station Passcode Using the Configuration AssistantAccessing the Configuration Assistant To access the Configuration Assistant To change the DND settings using Configuration Assistant Changing the Dynamic Extension Express SettingsChanging the DND Settings To change the DDE settings using Configuration Assistant Managing Meet-Me Conferencing Access Codes Changing the Manual Call Forwarding SettingsTo create a new Meet-Me Conference access code To list all of your existing Meet-Me Conference access codes To enable Dynamic Extension Express using Remote Programming Using Remote Programming To turn off DND using Remote Programming To turn on DND using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Messages Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages To turn off DND Using Do-Not-Disturb DNDCode Default Message New Message To turn on DND To set a Reminder message Using Reminder MessagesTo cancel all Reminder message requests Code Default New Message Placing a Page Announcement Enabling or Disabling the Page FeatureTo enable or disable paging for your IP phone Paging Other System Users Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide Hunt Groups Logging in to ACD Hunt GroupsTo log in to one or more ACD hunt groups To log out of one or more ACD hunt group Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer Logging out of ACD Hunt Groups To use Agent Help Other Hunt Group FeaturesRequesting Agent Help Diverting Hunt Group Calls Stealing Hunt Group Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Monitoring Calls To monitor and/or barge in on a call Using Barge-In Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Cordless Devices Feature Function Cordless module is shown here Cordless Module To unpair a cordless device Pairing the Cordless Module and DevicesHandset and Headset Combinations To pair a cordless device Blue LED Function Using a Cordless Device as a Remote ControlAlerting Tones and LEDs 100 101 Low Battery LevelCordless Handset Features Cordless Handset To hang up Answering CallsHanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features103 Cordless Headset LEDs Using the Cordless Devices Application104 To view cordless module information Viewing Cordless Module Information105 Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 Contact Information Troubleshooting109 110 Error MessagesMessage Reason Problem Possible Solution Troubleshooting Tips111 Mitel 5320e/5330e/5340e User Guide 112 113 Index 114 115 116 117