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Mitel
5320e
manual
Troubleshooting
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5320e
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Troubleshooting
Error codes
Phone Signals
Code Default New Message
To stop the wrap-up timer
Ring/Message Indicator
Problem Possible Solution
Resetting Programmable Buttons
Outside Line Access Codes
Low Battery Level
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CHAPTER 8
TROUBLESHOOTING
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Contents
Communications Platform CP
Page
Iii
Table of Contents
Mitel 5320e/5330e/5340e User Guide
Answering and Placing Calls
Call Features
Messages
Vii
Hunt Groups
Viii
Chapter
Mitel 5320e/5330e/5340e User Guide
Getting Started
Welcome
About Your IP Phone
5320e/5330e IP Phone Features
5330e IP Phone
Phone Feature Descriptions
5340e IP Phone Features
Handset
Speaker
Ring/Message Indicator
Feature Buttons
Display
Programmable Buttons
Dialpad Buttons
Navigation Page Buttons
Menu Buttons 5340e IP Phones only
External Speaker
Comfort and Safety Tips
Phone Signals
To view system information
Viewing the Phone Information
To connect and activate the headset
Using a Headset
Accessing/Exiting the Conference Controller Application
Using the 5310 IP Conference Unit
Turning the Conference Unit On and Off
Muting the Conference Unit
Adjusting the Conference Unit Volume
Placing the Conference Unit in Presentation Mode
To enable/disable Presentation Mode
Using the Line Interface Module LIM
To end a current call when an incoming analog call arrives
Making and Answering Calls Using the Analog Button
To make a call using the Analog line
To answer a Call using the analog line
Making and Answering Calls Using the Failover Mode
Mitel 5320e/5330e/5340e User Guide
Personalizing Your Phone
Mitel 5320e/5330e/5340e User Guide
Personalizing Your Phone
Adjusting the Viewing Angle
To adjust the viewing angle
Overview
To change the ring tone
Changing Volume Levels
To change a volume level
Changing the Ring Tone
Changing the Language
Adjusting the Display Contrast and Brightness
To adjust the Contrast or Brightness levels
Press Settings, and then press Brightness and Contrast
To change the text size on a display
Changing the Text Size on the Display
Press Large Text or Small Text
To configure the screen saver on your IP Phone
Using the Screen Saver
To wake your IP phone from screen saver mode
Viewing Call History
Viewing Call History
To view your call history
Press Delete Log Entry To delete all calls by type
Deleting Call Records
Reviewing Call Record Icons
To delete an individual call record
Press Edit Name
Cutomizing Your Contact List
Adding Names to Your Contact List
Editing Your Contact List
Dialing from Your Contact List
To adjust the volume of the audio feedback
To play the beep, press Play button beep or Play error beep
Specifying Audio Feedback Options
To use the dialpad to enter characters
Using the Dialpad Buttons to Enter Characters
Dialpad Characters Mexican Spanish
Dialpad Characters Canadian French
Lamp Signals Description
Using Programmable Buttons
To program a button
To delete the characters entered
Outside Line Access Codes
To cancel the feature
Extension Numbers
Feature Code New Code
Headset On/Off
System Forward Off
Listening to Background Music
Resetting Programmable Buttons
Viewing Button Assignments
To switch between keymaps when your IP phone is idle
Resetting the IP Phone to the Default Settings
Switching Keymaps
To reset your IP phone to the default settings
To unlock a door
Activating Door Relay
Answering and Placing Calls
Mitel 5320e/5330e/5340e User Guide
Answering Calls
Using Automatic Call Access
Answering Waiting Calls
To use Automatic Trunk Answer
Using Automatic Trunk Answer
Redirecting Calls
To redirect calls
Placing Calls
Placing Emergency Calls using the LIM Line
Placing Emergency Calls
Placing Internal Calls
Using Camp-on
Requesting a Callback Queuing the Phone
To use Redial
Placing External Calls
Redialing a Number
To place an external call
Storing Station Speed-Dial Numbers
Using Speed Dial
Using System Speed Dial
Using Station Speed Dial
Deleting Station Speed-Dial Entries
Dialing Station Speed-Dial Numbers
Assigning Speed-Dial Numbers to Programmable Buttons
To program a System Speed-Dial button
To search for a directory name or feature
Using the Directory
Button Characters Represented
To disable the code
Using Account Codes
To enter an optional account code
Call Features
Mitel 5320e/5330e/5340e User Guide
Using Ring Intercom Always
Using Handsfree Mode
Using Mute
Entering a Hookflash
Placing Calls On Hold
Transferring Calls to External Numbers
Using Reverse Transfer
Transferring Calls
Transferring Calls to Other Extensions
Manual Call Forwarding
Viewing Your System Information
Viewing Caller ID Information
Forwarding Calls
To turn System Forwarding on or off
Call Features To use Manual Call Forwarding
To cancel a Manual Call Forwarding request
System Forwarding
To answer a call routed to your mobile or home phone
Using Dynamic Extension Express
To enable Dynamic Extension Express
To disable Dynamic Extension Express
To use the Dynamic Extension Express Handoff push feature
Using the Handoff Push/Pull Feature
To use the Dynamic Extension Express Handoff pull feature
Receiving Message Waiting Indications
To cancel the Dynamic Extension Express Handoff feature
To place a conference call
Placing Ad Hoc Conference Calls
Adding a Conference Party
Transferring a Conference
To return to the conference
Ending a Conference and Placing all Parties on Hold
To toggle between the held callers
To set up a Meet-Me Conference using a personal access code
Using Meet-Me Conferencing
Access Codes
Setting Up a Meet-Me Conference
To exit a Meet-Me Conference
Joining a Meet-Me Conference
Dropping Out of a Meet-Me Conference
To join a Meet-Me Conference
To return to the Meet-Me Conference
Putting a Meet-Me Conference on Hold
Transferring a Meet-Me Conference
To put a Meet-Me Conference on Hold
To use Group Listen
Using Record-A-Call
Using Group Listen
To use Record-A-Call
To delete individual call log entries
Using Call Logging
To use Call Logging
To return a call or redial a number listed in a call log
Using Secondary Extension Buttons
To log on to a Hot Desk-enabled base phone
Using Hot Desking
To log off of a Hot Desk session
Changing Your Station Passcode
Using the Configuration Assistant
Accessing the Configuration Assistant
To access the Configuration Assistant
To change the DND settings using Configuration Assistant
Changing the Dynamic Extension Express Settings
Changing the DND Settings
To change the DDE settings using Configuration Assistant
Managing Meet-Me Conferencing Access Codes
Changing the Manual Call Forwarding Settings
To create a new Meet-Me Conference access code
To list all of your existing Meet-Me Conference access codes
To enable Dynamic Extension Express using Remote Programming
Using Remote Programming
To turn off DND using Remote Programming
To turn on DND using Remote Programming
To turn on Manual Call Forwarding using Remote Programming
To change your station passcode using Remote Programming
Messages
Mitel 5320e/5330e/5340e User Guide
Messages
Leaving Messages at Other Extensions
Viewing and Responding to Messages
Canceling Messages Left at Other Extensions
Deleting Waiting Inter-Station Messages
To turn off DND
Using Do-Not-Disturb DND
Code Default Message New Message
To turn on DND
To set a Reminder message
Using Reminder Messages
To cancel all Reminder message requests
Code Default New Message
Placing a Page Announcement
Enabling or Disabling the Page Feature
To enable or disable paging for your IP phone
Paging Other System Users
Mitel 5320e/5330e/5340e User Guide
Hunt Groups
Mitel 5320e/5330e/5340e User Guide
Hunt Groups
Logging in to ACD Hunt Groups
To log in to one or more ACD hunt groups
To log out of one or more ACD hunt group
Stopping the ACD Hunt Group Wrap-up Timer
To stop the wrap-up timer
Logging out of ACD Hunt Groups
To use Agent Help
Other Hunt Group Features
Requesting Agent Help
Diverting Hunt Group Calls
Stealing Hunt Group Calls
Hunt Group Supervisor Features
Accepting or Rejecting Agent Help Calls
Monitoring Calls
To monitor and/or barge in on a call
Using Barge-In
Mitel 5320e/5330e/5340e User Guide
Cordless Devices
Mitel 5320e/5330e/5340e User Guide
Cordless Devices
Feature Function
Cordless module is shown here
Cordless Module
To unpair a cordless device
Pairing the Cordless Module and Devices
Handset and Headset Combinations
To pair a cordless device
Blue LED Function
Using a Cordless Device as a Remote Control
Alerting Tones and LEDs
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Low Battery Level
Cordless Handset Features
Cordless Handset
To hang up
Answering Calls
Hanging Up
Cordless Handset LEDs
Cordless Headset
Cordless Headset Features
103
Cordless Headset LEDs
Using the Cordless Devices Application
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To view cordless module information
Viewing Cordless Module Information
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Troubleshooting
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Contact Information
Troubleshooting
109
110
Error Messages
Message Reason
Problem Possible Solution
Troubleshooting Tips
111
Mitel 5320e/5330e/5340e User Guide 112
113
Index
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