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IP Phone
Mitel
5320e
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CHAPTER 4
CALL FEATURES
Contents
Main
NOTICE
Chapter 1: Getting Started
Chapter 2: Personalizing Your Phone
Chapter 3: Answering and Placing Calls
Chapter 4: Call Features
Chapter 5: Messages
Chapter 6: Hunt Groups
Chapter 7: Cordless Devices
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Welcome
About Your IP Phone
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5340e IP Phone Features
Phone Feature Descriptions
Handset
89 7
1 2 3
4
5
6
Display
Ring/Message Indicator
Speaker
Feature Buttons
Dialpad Buttons
Programmable Buttons
Menu Buttons (5340e IP Phones only)
Navigation Page Buttons
External Speaker
Phone Signals
Comfort and Safety Tips
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Using a Headset
Using the 5310 IP Conference Unit
Accessing/Exiting the Conference Controller Application
Turning the Conference Unit On and Off
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Using the Line Interface Module (LIM)
Making and Answering Calls Using the Analog Button
Making and Answering Calls Using the Failover Mode
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Adjusting the Viewing Angle
Changing Volume Levels
Changing the Ring Tone
Adjusting the Display Contrast and Brightness
Changing the Language
Changing the Text Size on the Display
Using the Screen Saver
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Viewing Call History
Viewing Call History
Deleting Call Records
Reviewing Call Record Icons
Cutomizing Your Contact List
Adding Names to Your Contact List
Editing Your Contact List
Dialing from Your Contact List
Specifying Audio Feedback Options
Using the Dialpad Buttons to Enter Characters
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Using Programmable Buttons
Default Access Codes
Outside Line Access Codes
Extension Numbers
Default Feature Codes
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Listening to Background Music
Viewing Button Assignments
Resetting Programmable Buttons
Resetting the IP Phone to the Default Settings
Switching Keymaps
Activating Door Relay
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Overview
Answering Calls
Answering Waiting Calls
Using Automatic Call Access
Redirecting Calls
Using Automatic Trunk Answer
Placing Calls
Placing Emergency Calls
Placing Emergency Calls using the LIM Line
Placing Internal Calls
Requesting a Callback (Queuing the Phone)
Using Camp-on
Placing External Calls
Redialing a Number
Using Speed Dial
Using System Speed Dial
Using Station Speed Dial
Storing Station Speed-Dial Numbers
Dialing Station Speed-Dial Numbers
Deleting Station Speed-Dial Entries
Assigning Speed-Dial Numbers to Programmable Buttons
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Using the Directory
Using Account Codes
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Using Handsfree Mode
Using Ring Intercom Always
Using Mute
Placing Calls On Hold
Entering a Hookflash
Transferring Calls
Transferring Calls to Other Extensions
Transferring Calls to External Numbers
Using Reverse Transfer
Viewing Your System Information
Viewing Caller ID Information
Forwarding Calls
Manual Call Forwarding
System Forwarding
Using Dynamic Extension Express
Using the Handoff - Push/Pull Feature
Receiving Message Waiting Indications
Placing Ad Hoc Conference Calls
Adding a Conference Party
Transferring a Conference
Dropping Out of a Conference
Ending a Conference and Placing all Parties on Hold
Using Meet-Me Conferencing
Conference Assistant
Access Codes
Setting Up a Meet-Me Conference
Joining a Meet-Me Conference
Dropping Out of a Meet-Me Conference
Putting a Meet-Me Conference on Hold
Transferring a Meet-Me Conference
Using Record-A-Call
Using Group Listen
Using Call Logging
Using Secondary Extension Buttons
Using Hot Desking
Using the Configuration Assistant
Changing Your Station Passcode
Accessing the Configuration Assistant
Changing the Dynamic Extension Express Settings
Changing the DND Settings
Changing the Manual Call Forwarding Settings
Managing Meet-Me Conferencing Access Codes
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Using Remote Programming
Changing the Dynamic Extension Express Settings
Changing the DND Settings
Changing the Manual Call Forwarding Settings
Changing Your Station Passcode
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Leaving Messages at Other Extensions
Viewing and Responding to Messages
Canceling Messages Left at Other Extensions
Deleting Waiting Inter-Station Messages
Using Do-Not-Disturb (DND)
Using Reminder Messages
Paging Other System Users
Placing a Page Announcement
Enabling or Disabling the Page Feature
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Logging in to ACD Hunt Groups
Logging out of ACD Hunt Groups
Stopping the ACD Hunt Group Wrap-up Timer
Other Hunt Group Features
Requesting Agent Help
Diverting Hunt Group Calls
Hunt Group Supervisor Features
Accepting or Rejecting Agent Help Calls
Monitoring Calls
Stealing Hunt Group Calls
Using Barge-In
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Cordless Module
Handset and Headset Combinations
Pairing the Cordless Module and Devices
Using a Cordless Device as a Remote Control
Alerting Tones and LEDs
Low Battery Level
Cordless Handset
Cordless Handset Features
Answering Calls
Hanging Up
Cordless Handset LEDs
Cordless Headset
Cordless Headset Features
Answering Calls
Hanging Up
Cordless Headset LEDs
Using the Cordless Devices Application
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Contact Information
Error Messages
Troubleshooting
111
Troubleshooting Tips
The following table includes troubleshooting tips for phone and system features.
IP phone to the default settings. See Resetting the IP Phone to the Default Settings on page39.
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113
Index
NUMERICS
A
B
C
Mitel 5320e/5330e/5340e User Guide 114
D
E
F
G
115
H
I
K
L
Mitel 5320e/5330e/5340e User Guide 116
R
S
117
T
V
W