Leaving Messages at Other Extensions | Mitel 5320e guide

Messages

Overview

This section describes the following system messaging features:

•Inter-station messages: Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to contact the party who left the message. The

(Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.

•Do-Not-Disturb (DND) messages: Messages that other internal parties see when your IP phone is in DND. See “Using Do-Not-Disturb (DND)” on page 83.

•Reminder messages: Messages that you can use to notify yourself of upcoming appoint- ments, meetings, and so on. See “Using Reminder Messages” on page 84.

•Pages: Announcements sent over phone speakers or external speakers. See “Paging Other System Users” on page 85.

•Voice messages: System voice mail messages.

Note: Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http:// edocs.mitel.com). Contact your system administrator for more information about your voice mail system.

Leaving Messages at Other Extensions

You can leave inter-station or voice mail messages for other internal parties.

To leave an inter-station or voice message for a busy IC extension:

1.Press (Message) or the LEAVE MESSAGE menu button (5340e IP Phones only). HANG UP OR WAIT FOR MSG CENTER appears.

2.Do one of the following:

•Hang up to leave an inter-station message. MESSAGE LEFT FOR <name> appears.

•Stay on the line to connect to the message center (usually voice mail).

To leave an inter-station message without placing an internal call:

1.Dial 367 (Leave Message), or press (Message), and then press the LEAVE MESSAGE menu button (5340e IP Phones only). LEAVE MESSAGE ON EXTENSION appears.

2.Enter the extension number. MESSAGE LEFT FOR <name> appears.

81

Image 89

Mitel 5320e manual Leaving Messages at Other Extensions

Contents

Communications Platform CP Page Iii Table of Contents Mitel 5320e/5330e/5340e User Guide Answering and Placing Calls Call Features Messages Vii Hunt Groups Viii Chapter Mitel 5320e/5330e/5340e User Guide Getting Started Welcome About Your IP Phone 5320e/5330e IP Phone Features 5330e IP Phone Handset 5340e IP Phone FeaturesPhone Feature Descriptions Feature Buttons Ring/Message IndicatorDisplay Speaker Programmable Buttons Dialpad Buttons External Speaker Menu Buttons 5340e IP Phones onlyNavigation Page Buttons Comfort and Safety Tips Phone Signals To view system information Viewing the Phone Information To connect and activate the headset Using a Headset Turning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Placing the Conference Unit in Presentation Mode Adjusting the Conference Unit VolumeTo enable/disable Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM To make a call using the Analog line Making and Answering Calls Using the Analog ButtonTo answer a Call using the analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide To adjust the viewing angle Adjusting the Viewing AngleOverview Personalizing Your Phone To change a volume level Changing Volume LevelsChanging the Ring Tone To change the ring tone To adjust the Contrast or Brightness levels Adjusting the Display Contrast and BrightnessPress Settings, and then press Brightness and Contrast Changing the Language Press Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display To configure the screen saver on your IP Phone Using the Screen Saver To wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History Reviewing Call Record Icons Deleting Call RecordsTo delete an individual call record Press Delete Log Entry To delete all calls by type Adding Names to Your Contact List Cutomizing Your Contact ListEditing Your Contact List Press Edit Name To play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedbackSpecifying Audio Feedback Options Dialing from Your Contact List To use the dialpad to enter characters Using the Dialpad Buttons to Enter Characters Dialpad Characters Mexican Spanish Dialpad Characters Canadian French To program a button Using Programmable ButtonsLamp Signals Description To cancel the feature Outside Line Access CodesExtension Numbers To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Viewing Button Assignments Resetting Programmable ButtonsListening to Background Music Switching Keymaps Resetting the IP Phone to the Default SettingsTo reset your IP phone to the default settings To switch between keymaps when your IP phone is idle To unlock a door Activating Door Relay Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Waiting Calls Using Automatic Call AccessAnswering Calls Redirecting Calls Using Automatic Trunk AnswerTo redirect calls To use Automatic Trunk Answer Placing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls Redialing a Number Placing External CallsTo place an external call To use Redial Using System Speed Dial Using Speed DialUsing Station Speed Dial Storing Station Speed-Dial Numbers Assigning Speed-Dial Numbers to Programmable Buttons Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To program a System Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature To enter an optional account code Using Account CodesTo disable the code Call Features Mitel 5320e/5330e/5340e User Guide Using Mute Using Handsfree ModeUsing Ring Intercom Always Entering a Hookflash Placing Calls On Hold Transferring Calls Using Reverse TransferTransferring Calls to Other Extensions Transferring Calls to External Numbers Viewing Caller ID Information Viewing Your System InformationForwarding Calls Manual Call Forwarding To cancel a Manual Call Forwarding request Call Features To use Manual Call ForwardingSystem Forwarding To turn System Forwarding on or off To enable Dynamic Extension Express Using Dynamic Extension ExpressTo disable Dynamic Extension Express To answer a call routed to your mobile or home phone To use the Dynamic Extension Express Handoff pull feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature Receiving Message Waiting Indications To cancel the Dynamic Extension Express Handoff feature Adding a Conference Party Placing Ad Hoc Conference CallsTransferring a Conference To place a conference call To toggle between the held callers Ending a Conference and Placing all Parties on HoldTo return to the conference Access Codes Using Meet-Me ConferencingSetting Up a Meet-Me Conference To set up a Meet-Me Conference using a personal access code Dropping Out of a Meet-Me Conference Joining a Meet-Me ConferenceTo join a Meet-Me Conference To exit a Meet-Me Conference Transferring a Meet-Me Conference Putting a Meet-Me Conference on HoldTo put a Meet-Me Conference on Hold To return to the Meet-Me Conference Using Group Listen Using Record-A-CallTo use Record-A-Call To use Group Listen To use Call Logging Using Call LoggingTo return a call or redial a number listed in a call log To delete individual call log entries Using Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone Accessing the Configuration Assistant Using the Configuration AssistantTo access the Configuration Assistant Changing Your Station Passcode Changing the DND Settings Changing the Dynamic Extension Express SettingsTo change the DDE settings using Configuration Assistant To change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Changing the Manual Call Forwarding SettingsManaging Meet-Me Conferencing Access Codes To list all of your existing Meet-Me Conference access codes To enable Dynamic Extension Express using Remote Programming Using Remote Programming To turn on Manual Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Messages Leaving Messages at Other Extensions Deleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages Code Default Message New Message Using Do-Not-Disturb DNDTo turn on DND To turn off DND To cancel all Reminder message requests Using Reminder MessagesCode Default New Message To set a Reminder message To enable or disable paging for your IP phone Enabling or Disabling the Page FeaturePaging Other System Users Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsHunt Groups To stop the wrap-up timer Stopping the ACD Hunt Group Wrap-up TimerLogging out of ACD Hunt Groups To log out of one or more ACD hunt group Requesting Agent Help Other Hunt Group FeaturesDiverting Hunt Group Calls To use Agent Help Accepting or Rejecting Agent Help Calls Hunt Group Supervisor FeaturesMonitoring Calls Stealing Hunt Group Calls To monitor and/or barge in on a call Using Barge-In Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Cordless Devices Feature Function Cordless module is shown here Cordless Module Handset and Headset Combinations Pairing the Cordless Module and DevicesTo pair a cordless device To unpair a cordless device Alerting Tones and LEDs Using a Cordless Device as a Remote Control100 Blue LED Function Cordless Handset Features Low Battery LevelCordless Handset 101 Hanging Up Answering CallsCordless Handset LEDs To hang up 103 Cordless Headset FeaturesCordless Headset 104 Using the Cordless Devices ApplicationCordless Headset LEDs 105 Viewing Cordless Module InformationTo view cordless module information Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 109 TroubleshootingContact Information Message Reason Error Messages110 111 Troubleshooting TipsProblem Possible Solution Mitel 5320e/5330e/5340e User Guide 112 113 Index 114 115 116 117