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Mitel 5320e Receiving Message Waiting Indications

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Mitel 5320e/5330e/5340e User Guide

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To cancel the Dynamic Extension Express – Handoff feature:

While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED

appears on the display for your main extension.

Receiving Message Waiting Indications

If your main extension receives a message waiting indication (MWI) from voice mail or the

system’s station messaging feature, the MWI is propagated (as applicable) to your other internal

associated destinations. If any of your internal associated destinations responds to the MWI,

then the MWI is cleared on all of them. Note that if any destination other than your main extension

receives an MWI, it will not propagate to the other internal destinations. The MWI has to originate

on your main extension.

If enabled, the system can send a text message to your mobile phone to indicate that your main

system extension has received a new station message or voice mail message.

Here is an example of an e-mail message generated by a station message:

You have a message from <Username> at extension <Extension>.

Callback: <Auto Attendant Number>

Here is an example of an e-mail message generated by a voice mail message:

You have a new voice mail message for mailbox number <Mailbox Number>.

Callback: <Voice Mail Notification and Retrieval Number>

You can use the callback number to easily call back into the system and speak to the messaging

party or retrieve your voice mail message. Check with your administrator if you would like to

take advantage of this feature.

S

Note: If you enter the handoff feature code (388) and the display shows NO CALL TO

HANDOFF, the call cannot be handed off (see page111).

If your phone has a button programmed for the Handoff feature, then the button will

light if there is a call available to pull.

Contents

Main NOTICE Chapter 1: Getting Started Chapter 2: Personalizing Your Phone Chapter 3: Answering and Placing Calls Chapter 4: Call Features Chapter 5: Messages Chapter 6: Hunt Groups Chapter 7: Cordless Devices Page Page Page Welcome About Your IP Phone Page 5340e IP Phone Features Phone Feature Descriptions Handset 89 7 1 2 3 4 5 6 Display Ring/Message Indicator Speaker Feature Buttons Dialpad Buttons Programmable Buttons Menu Buttons (5340e IP Phones only) Navigation Page Buttons External Speaker Phone Signals Comfort and Safety Tips Page Using a Headset Using the 5310 IP Conference Unit Accessing/Exiting the Conference Controller Application Turning the Conference Unit On and Off Page Using the Line Interface Module (LIM) Making and Answering Calls Using the Analog Button Making and Answering Calls Using the Failover Mode Page Page Page Adjusting the Viewing Angle Changing Volume Levels Changing the Ring Tone Adjusting the Display Contrast and Brightness Changing the Language Changing the Text Size on the Display Using the Screen Saver Page Viewing Call History Viewing Call History Deleting Call Records Reviewing Call Record Icons Cutomizing Your Contact List Adding Names to Your Contact List Editing Your Contact List Dialing from Your Contact List Specifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters Page Using Programmable Buttons Default Access Codes Outside Line Access Codes Extension Numbers Default Feature Codes Page Page Page Listening to Background Music Viewing Button Assignments Resetting Programmable Buttons Resetting the IP Phone to the Default Settings Switching Keymaps Activating Door Relay Page Page Overview Answering Calls Answering Waiting Calls Using Automatic Call Access Redirecting Calls Using Automatic Trunk Answer Placing Calls Placing Emergency Calls Placing Emergency Calls using the LIM Line Placing Internal Calls Requesting a Callback (Queuing the Phone) Using Camp-on Placing External Calls Redialing a Number Using Speed Dial Using System Speed Dial Using Station Speed Dial Storing Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers Deleting Station Speed-Dial Entries Assigning Speed-Dial Numbers to Programmable Buttons Page Using the Directory Using Account Codes Page Page Using Handsfree Mode Using Ring Intercom Always Using Mute Placing Calls On Hold Entering a Hookflash Transferring Calls Transferring Calls to Other Extensions Transferring Calls to External Numbers Using Reverse Transfer Viewing Your System Information Viewing Caller ID Information Forwarding Calls Manual Call Forwarding System Forwarding Using Dynamic Extension Express Using the Handoff - Push/Pull Feature Receiving Message Waiting Indications Placing Ad Hoc Conference Calls Adding a Conference Party Transferring a Conference Dropping Out of a Conference Ending a Conference and Placing all Parties on Hold Using Meet-Me Conferencing Conference Assistant Access Codes Setting Up a Meet-Me Conference Joining a Meet-Me Conference Dropping Out of a Meet-Me Conference Putting a Meet-Me Conference on Hold Transferring a Meet-Me Conference Using Record-A-Call Using Group Listen Using Call Logging Using Secondary Extension Buttons Using Hot Desking Using the Configuration Assistant Changing Your Station Passcode Accessing the Configuration Assistant Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Managing Meet-Me Conferencing Access Codes Page Using Remote Programming Changing the Dynamic Extension Express Settings Changing the DND Settings Changing the Manual Call Forwarding Settings Changing Your Station Passcode Page Page Leaving Messages at Other Extensions Viewing and Responding to Messages Canceling Messages Left at Other Extensions Deleting Waiting Inter-Station Messages Using Do-Not-Disturb (DND) Using Reminder Messages Paging Other System Users Placing a Page Announcement Enabling or Disabling the Page Feature Page Page Page Logging in to ACD Hunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up Timer Other Hunt Group Features Requesting Agent Help Diverting Hunt Group Calls Hunt Group Supervisor Features Accepting or Rejecting Agent Help Calls Monitoring Calls Stealing Hunt Group Calls Using Barge-In Page Page Page Page Cordless Module Handset and Headset Combinations Pairing the Cordless Module and Devices Using a Cordless Device as a Remote Control Alerting Tones and LEDs Low Battery Level Cordless Handset Cordless Handset Features Answering Calls Hanging Up Cordless Handset LEDs Cordless Headset Cordless Headset Features Answering Calls Hanging Up Cordless Headset LEDs Using the Cordless Devices Application Page Page Page Page Contact Information Error Messages Troubleshooting 111 Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. IP phone to the default settings. See Resetting the IP Phone to the Default Settings on page39. Page 113 Index NUMERICS A B C Mitel 5320e/5330e/5340e User Guide 114 D E F G 115 H I K L Mitel 5320e/5330e/5340e User Guide 116 R S 117 T V W