Mitel 5320e/5330e/5340e User Guide | Mitel manual

Mitel 5320e/5330e/5340e User Guide

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Mitel manual Mitel 5320e/5330e/5340e User Guide

Contents

Communications Platform CP Page Table of Contents Iii Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Call Features Messages Hunt Groups Vii Viii Chapter Mitel 5320e/5330e/5340e User Guide Welcome Getting Started 5320e/5330e IP Phone Features About Your IP Phone 5330e IP Phone Handset 5340e IP Phone FeaturesPhone Feature Descriptions Display Ring/Message IndicatorFeature Buttons Speaker Dialpad Buttons Programmable Buttons External Speaker Menu Buttons 5340e IP Phones onlyNavigation Page Buttons Phone Signals Comfort and Safety Tips Viewing the Phone Information To view system information Using a Headset To connect and activate the headset Turning the Conference Unit On and Off Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application To enable/disable Presentation Mode Adjusting the Conference Unit VolumePlacing the Conference Unit in Presentation Mode Muting the Conference Unit Using the Line Interface Module LIM To answer a Call using the analog line Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode Mitel 5320e/5330e/5340e User Guide Personalizing Your Phone Mitel 5320e/5330e/5340e User Guide Overview Adjusting the Viewing AngleTo adjust the viewing angle Personalizing Your Phone Changing the Ring Tone Changing Volume LevelsTo change a volume level To change the ring tone Press Settings, and then press Brightness and Contrast Adjusting the Display Contrast and BrightnessTo adjust the Contrast or Brightness levels Changing the Language Press Large Text or Small Text Changing the Text Size on the DisplayTo change the text size on a display Using the Screen Saver To configure the screen saver on your IP Phone To wake your IP phone from screen saver mode To view your call history Viewing Call HistoryViewing Call History To delete an individual call record Deleting Call RecordsReviewing Call Record Icons Press Delete Log Entry To delete all calls by type Editing Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Press Edit Name Specifying Audio Feedback Options To adjust the volume of the audio feedbackTo play the beep, press Play button beep or Play error beep Dialing from Your Contact List Using the Dialpad Buttons to Enter Characters To use the dialpad to enter characters Dialpad Characters Canadian French Dialpad Characters Mexican Spanish To program a button Using Programmable ButtonsLamp Signals Description Extension Numbers Outside Line Access CodesTo cancel the feature To delete the characters entered Feature Code New Code Headset On/Off System Forward Off Viewing Button Assignments Resetting Programmable ButtonsListening to Background Music To reset your IP phone to the default settings Resetting the IP Phone to the Default SettingsSwitching Keymaps To switch between keymaps when your IP phone is idle Activating Door Relay To unlock a door Answering and Placing Calls Mitel 5320e/5330e/5340e User Guide Answering Waiting Calls Using Automatic Call AccessAnswering Calls To redirect calls Using Automatic Trunk AnswerRedirecting Calls To use Automatic Trunk Answer Placing Emergency Calls Placing Emergency Calls using the LIM LinePlacing Calls Requesting a Callback Queuing the Phone Using Camp-onPlacing Internal Calls To place an external call Placing External CallsRedialing a Number To use Redial Using Station Speed Dial Using Speed DialUsing System Speed Dial Storing Station Speed-Dial Numbers Assigning Speed-Dial Numbers to Programmable Buttons Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To program a System Speed-Dial button Button Characters Represented Using the DirectoryTo search for a directory name or feature To enter an optional account code Using Account CodesTo disable the code Call Features Mitel 5320e/5330e/5340e User Guide Using Mute Using Handsfree ModeUsing Ring Intercom Always Placing Calls On Hold Entering a Hookflash Transferring Calls to Other Extensions Using Reverse TransferTransferring Calls Transferring Calls to External Numbers Forwarding Calls Viewing Your System InformationViewing Caller ID Information Manual Call Forwarding System Forwarding Call Features To use Manual Call ForwardingTo cancel a Manual Call Forwarding request To turn System Forwarding on or off To disable Dynamic Extension Express Using Dynamic Extension ExpressTo enable Dynamic Extension Express To answer a call routed to your mobile or home phone To use the Dynamic Extension Express Handoff pull feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To cancel the Dynamic Extension Express Handoff feature Receiving Message Waiting Indications Transferring a Conference Placing Ad Hoc Conference CallsAdding a Conference Party To place a conference call To toggle between the held callers Ending a Conference and Placing all Parties on HoldTo return to the conference Setting Up a Meet-Me Conference Using Meet-Me ConferencingAccess Codes To set up a Meet-Me Conference using a personal access code To join a Meet-Me Conference Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference To exit a Meet-Me Conference To put a Meet-Me Conference on Hold Putting a Meet-Me Conference on HoldTransferring a Meet-Me Conference To return to the Meet-Me Conference To use Record-A-Call Using Record-A-CallUsing Group Listen To use Group Listen To return a call or redial a number listed in a call log Using Call LoggingTo use Call Logging To delete individual call log entries Using Secondary Extension Buttons To log off of a Hot Desk session Using Hot DeskingTo log on to a Hot Desk-enabled base phone To access the Configuration Assistant Using the Configuration AssistantAccessing the Configuration Assistant Changing Your Station Passcode To change the DDE settings using Configuration Assistant Changing the Dynamic Extension Express SettingsChanging the DND Settings To change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Changing the Manual Call Forwarding SettingsManaging Meet-Me Conferencing Access Codes To list all of your existing Meet-Me Conference access codes Using Remote Programming To enable Dynamic Extension Express using Remote Programming To turn on Manual Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To change your station passcode using Remote Programming Messages Mitel 5320e/5330e/5340e User Guide Leaving Messages at Other Extensions Messages Deleting Waiting Inter-Station Messages Canceling Messages Left at Other ExtensionsViewing and Responding to Messages To turn on DND Using Do-Not-Disturb DNDCode Default Message New Message To turn off DND Code Default New Message Using Reminder MessagesTo cancel all Reminder message requests To set a Reminder message Paging Other System Users Enabling or Disabling the Page FeatureTo enable or disable paging for your IP phone Placing a Page Announcement Mitel 5320e/5330e/5340e User Guide Hunt Groups Mitel 5320e/5330e/5340e User Guide To log in to one or more ACD hunt groups Logging in to ACD Hunt GroupsHunt Groups Logging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer To log out of one or more ACD hunt group Diverting Hunt Group Calls Other Hunt Group FeaturesRequesting Agent Help To use Agent Help Monitoring Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Stealing Hunt Group Calls Using Barge-In To monitor and/or barge in on a call Mitel 5320e/5330e/5340e User Guide Cordless Devices Mitel 5320e/5330e/5340e User Guide Feature Function Cordless Devices Cordless Module Cordless module is shown here To pair a cordless device Pairing the Cordless Module and DevicesHandset and Headset Combinations To unpair a cordless device 100 Using a Cordless Device as a Remote ControlAlerting Tones and LEDs Blue LED Function Cordless Handset Low Battery LevelCordless Handset Features 101 Cordless Handset LEDs Answering CallsHanging Up To hang up 103 Cordless Headset FeaturesCordless Headset 104 Using the Cordless Devices ApplicationCordless Headset LEDs 105 Viewing Cordless Module InformationTo view cordless module information Mitel 5320e/5330e/5340e User Guide 106 Troubleshooting Mitel 5320e/5330e/5340e User Guide 108 109 TroubleshootingContact Information Message Reason Error Messages110 111 Troubleshooting TipsProblem Possible Solution Mitel 5320e/5330e/5340e User Guide 112 Index 113 114 115 116 117