Cisco Systems 8.6 manual Unified Communications Manager Features

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Forced authorization		Controls the types of calls that certain users can	For more information, see Cisco
codes (FAC)		place.	Unified Communications Manager Features
(SCCP phones only)		Note If you are using this feature, you must	and Services Guide, Client Matter Codes and
			Forced Authorization Codes.
		disable Enbloc dialing. See Enbloc Dialing
		for details.
Group call pickup		Allows a user to answer a call that is ringing on a	For more information, see Cisco Unified
		directory number in another group.	Communications Manager Features and
			Services Guide, Call Pickup.
Headset Sidetone		Enables administrators to configure a higher	To configure the parameter in the Cisco
Level		sidetone level for user headsets on these Cisco	Unified CM Administration application,
		Unified IP Phones 7941G, 7941G-GE, 7961G, and	choose Device > Phone, select the appropriate
		7961G-GE:	IP Phones, and scroll to the Product Specific
		• High—Increases the voice level played back	Configuration Layout pane.
		in the headset, which encourages a lower
		speaking voice and is desirable in
		environments such as call centers.
		• Use Phone Default—Maintains the existing
		voice level played back in the headset.
		While some users prefer the higher voice level in
		the headset, other users may find the level to be
		uncomfortable or they may hear an echo. In this
		case, administrators should return the setting to
		Use Phone Default.
		Typically, only call centers should use the High
		setting with the higher voice level played back in
		the headset.
Help system		Provides a comprehensive set of topics that appear	Requires no configuration.
		on the phone screen
Hold/Resume		Allows the user to move a connected call from an	• Requires no configuration, unless you
		active state to a held state.	want to use music on hold. See
			Music-on-Hold in this table for
			information.
			• See Hold Reversion in this table.

	Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01		5-11