Providing Information to Users Via a Website | Cisco Systems 8.6

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Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

Consider including the following types of information on this site:

•How Users Obtain Support for the Cisco Unified IP Phones, page A-1

•How Users Access the Online Help System on the Cisco Unified IP Phone, page A-2

•How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2

•Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only, page A-2

•How Users Subscribe to Services and Configure Phone Features, page A-3

•How Users Access a Voice Messaging System, page A-3

•How Users Configure Personal Directory Entries, page A-4

How Users Obtain Support for the Cisco Unified IP Phones

To successfully use some of the features on the Cisco Unified IP Phones (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. From the Cisco Unified Communications Manager Administration, choose User Management > User Groups. For additional information, see:

•Cisco Unified Communications Manager Administration Guide, User Group Configuration

•Cisco Unified Communications Manager System Guide, Roles and User Groups

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 8.6 manual Giving Users Access to the User Options Web Pages, Providing Information to Users Via a Website

Contents

Text Part Number OL-23091-01 Americas HeadquartersPage Iii N T E N T S Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Vii Network Configuration Viii Verifying Dhcp Settings Technical Specifications D-1 OL-23091-01 Audience OverviewOrganization Chapter Description Related Documentation Cisco Unified Communications Manager AdministrationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business Edition Cisco Product Security Overview Document ConventionsConvention Description Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Cppdp CDPDhcp Cisco Tftp in the Cisco Unified Communications See Network Configuration Menu, Manager Features and Services GuideIPv6 in the Cisco Unified Communications See the LLDP-MED and Cisco Discovery Protocol IPv6 Support on Cisco Unified IP Phones Communications Manager Security GuideUnified Communications Manager System Guide Related Topics Configuring Telephony Features Feature Overview Related Topic Providing Users with Feature Information See Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Feature Description Overview of Supported Security Features Feature Description More information, see Device Configuration Menu, Understanding Security ProfilesMore information Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Establishing and Identifying Protected Calls Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewRequired Network Components Best Practices-Requirements and Recommendations Security Restrictions Reducing Power Consumption on the Phones OL-23091-01 Purpose For More Information Communications Manager Administration See Cisco Communications ManagerGuide Checklist for Installing the Cisco Unified IP Phones Installing Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information See Installing the Cisco Unified IP Phones See Providing Power to the Cisco Unified IPSee Feature Key Capacity Increase for Cisco Phones, Network Configuration IPv4 Configuration and configure See Configuring Startup Network SettingsChoose Settings Network Configuration IPv4 Choosing Settings Network Configuration Network Configuration IPv6 Configuration Network Configuration IPv6 Configuration and configureSee Cisco Unified IP Phone 7962G, 7942G 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding Phone Configuration Files Security Guide, Configuring the Cisco CTL Client Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related Topics Adding Phones with Auto-Registration, Security Guide, Security by Default Adding Phones with Auto-Registration RequiresMethod Address? Adding Phones with Auto-Registration and Taps Adding Phones with BAT Procedure Using Cisco Unified IP Phones with Different Protocols See Configuring Startup Network Settings,Converting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from One Protocol to the Other OL-23091-01 Before You Begin Setting Up the Cisco Unified IP Phones Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationUnderstanding the Cisco Unified IP Phone Components Network Requirements Handset Network and Access Ports Speakerphone Connecting a HeadsetHeadset Audio Quality Enabling a Wireless Headset on the Cisco Unified IP Phones Using External DevicesDisabling a Headset Before You Begin Installing the Cisco Unified IP PhonesSee Adding Phones to the Cisco Unified Communications Adapter port Connect a straight-through Ethernet cable from See Network and Access Ports, page 3-3for guidelines Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Feature Key Capacity Increase for Cisco Unified IP Phones Click Apply ConfigApply Configuration Information dialog appears Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the DesktopConfiguring Softkey Templates, Mounting the Phone to the Wall Securing the Phone with a Cable Lock Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhonesFrom the phone, choose Settings Security Configuration Related Topic Configuration Menus on the Cisco Unified IP Phones Configuring Settings on the Cisco Unified IP Phones Unlocking and Locking Options Displaying a Configuration Menu Editing Values IPv4 Network Settings Overview of Options Configurable from a PhoneCategory Description PC Vlan IPv6 Network Settings Network Configuration Menu Option Description To Change Option Description To Change System Enterprise Phone ConfigurationUnified CM, the data Cannot be changed on VPN OL-23091-01 Option Description To Change Cisco Unified Communications Manager Security Guide. For information about unlocking CTLITL files, see Unlocking the CTL and ITL Files From the new Tftp Server Configuration menu. a new 4describes the IPv6 configuration menu options Option Description To Change Unified Communications Manager Security Guide. For YesInformation about unlocking the CTL file, see Unlocking CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Configuration in the Cisco Unified Communications Manager Unified CM Configuration MenuState Designation Description SIP General Configuration Menu SIP Configuration Menu for SIP Phones OnlyDevice Settings SIP Profile See Cisco Unified Communications Manager Security Guide Displaying a Configuration Menu, Device Configuration Menu, Line Settings Menu for SIP Phones Call Preferences Menu for SIP Phones Http Configuration Menu Routing Directory NumberDevice Phone Add a New Speed Dial Is activated Locale Configuration Menu NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference Device Phone Phone Configuration UI Configuration MenuPhone Configuration Parameters Gets used see Media Configuration Menu User Preferences Audio Preferences Wideband HandsetUser Preferences Audio Preferences Wideband Headset Media Configuration Menu That the remote party receives. The remote party Is the party who is on a call with the party whoseSee also Recording Tone User Phone Configuration to set this valuePreferences Audio Preferences Wideband Handset Ethernet Configuration Menu For more information, see the Cisco UnifiedCommunications Manager System Guide, Cisco Web Page Access, Security Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, QoS Configuration Menu Call Statistics Screen, Streaming Statistics, Network Configuration Menu Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table MIC Security Configuration MenuProxy Function in Cisco Unified Communications LSC CTL File Submenu System Administration Guide, SecurityCisco Unified Communications Operating Cisco Unified Communications Manager ITL File Submenu ITL file, see Security by DefaultUnlocking the CTL and ITL Files Cisco Unified Communications Security Guide Unified Communications ManagerCisco Unified Communications Operating Configuring the Cisco CTL Client in Cisco Unified System Administrator GuideTrust List Menu Capf server used by the phone. Also displays 802.1X Authentication and Status AuthenticationTrusted Srst router that is available to 802.1X Authentication Device Choose Settings Security Configuration802.1X Authentication EAP-MD5 EAP-MD5 Connecting to VPN VPN Configuration25describes the 802.1X Authentication Real-Time Status When the power is lost VPN Configuration Settings Choose Settings SecurityConfiguration VPN Configuration Concentrator 3, as desired Concentrator 1, Concentrator 2, orAES128-SHA AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Administration Guide, Cisco Unified IP Feature Description Configuration ReferenceFeatures and Services Guide, Barge Choose System Service Parameter and select Communications Manager Features Administration Guide, SIP ProfileServices Guide, Call Pickup Amwi Configuration System Enterprise Phone Services Guide, External Call TransferRestrictions Communications Manager Feature Services Guide, PresenceFeatures and Services Guide, Call Back Features and Services Guide, Call Display Communications Manager System Guide Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording During a call when it is being recordedIdentification enabled Incoming call information on the phone screen Unified Communications Manager Features Communications Features and ServicesServices Guide, Cisco IP Manager CMC Guide, CTI Route Point Configuration Services Guide, Custom Phone RingsSystem Guide, Conference Bridges Phone Services Configuration Services Guide, Do Not DisturbServices System Guide, Cisco Unified IP Phone Unified Communications Manager Features Manager Features and Services Guide, Hold Feature, see Cisco Unified CommunicationsAdministration Guide, Hunt List Administration Guide, CTI Route Point Feature and Services Guide, Intercom See Cisco Unified CommunicationsManager System Guide, Cisco Unified IP Features and Services Guide, Malicious Administration Guide, Message WaitingCisco Communications Manager System Services Guide, Music On Hold MlppPlar Administration Guide, Phone Button Features and Services Guide BargeAdministration Guide, Modifying Phone Features and Services Guide, Quality Features and Services Guide, Custom Phone RingsCreating Custom Phone Rings, Manager Administration System Administration Device PhoneAdministration Guide, Conference Bridge Unified Communications Manager Mobility and Cisco Unified Mobility Features and Services Guide, Cisco UnifiedAdvantage and Cisco Unified Mobile Communicator Integration On the call. The user might hear a monitoring Administration Guide, Device Pool Settings Common Phone Profile, Configuration Layout pane and selectAdministration Guide, Time Period Manager Administration Guide Configuring Product Specific Configuration Parameters Cisco VT Advantage AdministrationAdministration Guide, Cisco Voice-Mail Device Device Settings Configuration Window Path ParametersCommon Phone Profile Device Phone Product Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Cisco Unified IP Phone 7962G Modifying Phone Button TemplatesCisco Unified IP Phone 7942G Cisco Unified IP Phone 7961G /7961G-GE Find and List IP Phone Services window displays Choose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Click Device Association Specifying Options that Appear on the User Options Web Pages Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Setting up UCR Configuring UCR 2008 in PhoneChoose Device Phone Configuring UCR 2008 in Enterprise Phone Configuration Configuring UCR 2008 in Common Phone ProfileSet the Https Service parameter to https only Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing the Cisco Unified IP Phones Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings Configuring a Custom Phone Ring Creating Custom Background ImagesPCM File Requirements for Custom Ring Types List.xml Example List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Click Update Disabling and Enabling Web Page Access Device Information Phone. -1describes these itemsUDI Templates, Services, and Users Network Configuration Description Vlan Cannot be changed on the phone PC Vlan Network Statistics OL-23091-01 Streaming Statistics Device LogsStream 1 and Stream Stream 4, or the Stream 5 hyperlink MOS LQK Information, see Monitoring the Voice Quality of Calls,Cisco Unified IP Phone uses Uses Voice Quality Metrics Related Topics A P T E R See Using Cisco Unified IP Phones with Different For your phone, see Using the Certificate AuthorityModel Information Screen Status Menu Status Messages Screen Select Status MessagesMessage Description Possible Explanation and Action Configuration 802.1X Authentication option on Address. See Network Configuration MenuAuthentication and Status, Unified Communications Manager Security Guide If you are using DHCP, check the Dhcp server Network Configuration Menu, page 4-5section Menu, page 4-5for details Configuration Menu, page 4-34for detailsSee Firmware Versions Screen, page 8-12to verify Device Phone Configuration Menu, page 4-5for details Provided a DNS server. Check the Dhcp serverSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Select Status Network Statistics Network Statistics Screen Port IPv4 IPv6 Firmware Versions ScreenSelect Firmware Versions To exit the Firmware Version screen, press the Exit softkey Expansion Module Status Screen Select Expansion ModuleTo exit the Expansion Module screen, press the Exit softkey Press the Settings button Select Status Call Statistics ScreenSelect Call Statistics That the Cisco Unified IP Phone uses Preceding 8-second interval of the voice stream. For more Using Test Tone Place a call Status Menu Resolving Startup Problems Troubleshooting and Maintenance Identifying Error Messages, Checking Network Connectivity, Verifying Tftp Server Settings Identifying Error MessagesChecking Network Connectivity Verifying IP Addressing and Routing Verifying Cisco Unified Communications Manager Settings Verifying DNS SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Feature Services Be removed from the phone and deleted if necessary Creating a New Configuration File Cisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP AddressVerifying the Physical Connection Checking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Checking Power Connection Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips ExplanationUnlocking and Locking Options, page 4-2for details To resolve this problem, re-enable the port from the switch Summary ExplanationHalfduxcollisionexceedthreshold OL-23091-01 Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonesProblem Solution Press the Services, Settings, or Directories Performing a Factory Reset Options see Unlocking and Locking OptionsLocking Options, page 4-2. Then press Monitoring the Voice Quality of Calls Using the Quality Report Tool Using Voice Quality Metrics Where to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website Giving Users Access to the User Options Web Pages How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Ready to Install window displays Configuring the SynchronizerPrograms Cisco Systems TabSync OL-23091-01 Features Feature Support by Protocol for Cisco Unified IP Phone Manager MWI FAC Tool Cisco Unified IP Phone Service Application SDK Compliance SupportedDevelopment Notes Services Guide Cisco Unified Communications Manager FeaturesCisco Unified Communications Manager Assistant Cisco Unified IP Phone Expansion Module Adding Language Overlays to Phone Buttons Supporting International Users Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Cisco Unified IP Phone 7962G and 7942G Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Pin Number Function Access Port Connector OL-23091-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Proceed to Configuring the Phone, page E-3Choose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page E-3 Configuring the PhoneExample johndoe Example doe Procedure OL-23091-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps IN-1 PNG file Capf Certificate Authority Proxy FunctionIN-2 Client matter codes Conference joining Configurable call forward displayPCM file requirements IN-3 IN-4 Fast dial B-3 Hold status Ihold Hold reversion Hunt groupsIN-5 IN-6 Immediate Divert enhanced feature IN-7 Host Name IPv4 Alternate Tftp Bootp Server Default Router CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP LldpIN-8 IN-9 Dscp For Configuration IN-10 Description Establishing Identifying Restrictions IN-11 Trivial File Transfer Protocol Mobile connect TLS Mobile voice access TransferSecure and nonsecure indication tone DNS Accessing Debug Display Disabling access to Ethernet InformationIN-13 IN-14 Stream IN-15