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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

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Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

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800553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-23091-01

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Cisco Systems 8.6 manual Americas Headquarters, Text Part Number OL-23091-01

Contents

Text Part Number OL-23091-01 Americas HeadquartersPage Iii N T E N T S Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Vii Network Configuration Viii Verifying Dhcp Settings Technical Specifications D-1 OL-23091-01 Audience OverviewOrganization Chapter Description Related Documentation Cisco Unified Communications Manager AdministrationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business Edition Cisco Product Security Overview Document ConventionsConvention Description Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Cppdp CDPDhcp Cisco Tftp in the Cisco Unified Communications See Network Configuration Menu, Manager Features and Services GuideIPv6 in the Cisco Unified Communications See the LLDP-MED and Cisco Discovery Protocol Communications Manager Security Guide IPv6 Support on Cisco Unified IP PhonesUnified Communications Manager System Guide Related Topics Configuring Telephony Features Feature Overview Related Topic Providing Users with Feature Information Topic Reference See Troubleshooting Guide for Cisco UnifiedCommunications Manager Feature Description Overview of Supported Security Features Feature Description Understanding Security Profiles More information, see Device Configuration Menu,More information Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Establishing and Identifying Protected Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components Best Practices-Requirements and Recommendations Security Restrictions Reducing Power Consumption on the Phones OL-23091-01 Purpose For More Information See Cisco Communications Manager Communications Manager AdministrationGuide Checklist for Installing the Cisco Unified IP Phones Installing Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information See Installing the Cisco Unified IP Phones See Providing Power to the Cisco Unified IPSee Feature Key Capacity Increase for Cisco Phones, Network Configuration IPv4 Configuration and configure See Configuring Startup Network SettingsChoose Settings Network Configuration IPv4 Choosing Settings Network Configuration Network Configuration IPv6 Configuration Network Configuration IPv6 Configuration and configureSee Cisco Unified IP Phone 7962G, 7942G 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding Phone Configuration Files Security Guide, Configuring the Cisco CTL Client Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related Topics Adding Phones with Auto-Registration, Security Guide, Security by Default Requires Adding Phones with Auto-RegistrationMethod Address? Adding Phones with Auto-Registration and Taps Adding Phones with BAT Procedure See Configuring Startup Network Settings, Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from One Protocol to the Other OL-23091-01 Before You Begin Setting Up the Cisco Unified IP Phones Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationUnderstanding the Cisco Unified IP Phone Components Network Requirements Handset Network and Access Ports Speakerphone Connecting a HeadsetHeadset Audio Quality Using External Devices Enabling a Wireless Headset on the Cisco Unified IP PhonesDisabling a Headset Before You Begin Installing the Cisco Unified IP PhonesSee Adding Phones to the Cisco Unified Communications Adapter port Connect a straight-through Ethernet cable from See Network and Access Ports, page 3-3for guidelines Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Click Apply Config Feature Key Capacity Increase for Cisco Unified IP PhonesApply Configuration Information dialog appears Adjusting Cisco Unified IP Phone Placement on the Desktop Adjusting the Placement of the Cisco Unified IP PhoneConfiguring Softkey Templates, Mounting the Phone to the Wall Securing the Phone with a Cable Lock Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Security on the Cisco Unified IP Phones Configuring Startup Network SettingsFrom the phone, choose Settings Security Configuration Related Topic Configuration Menus on the Cisco Unified IP Phones Configuring Settings on the Cisco Unified IP Phones Unlocking and Locking Options Displaying a Configuration Menu Editing Values IPv4 Network Settings Overview of Options Configurable from a PhoneCategory Description PC Vlan IPv6 Network Settings Network Configuration Menu Option Description To Change Option Description To Change System Enterprise Phone ConfigurationUnified CM, the data Cannot be changed on VPN OL-23091-01 Option Description To Change Guide. For information about unlocking CTL Cisco Unified Communications Manager SecurityITL files, see Unlocking the CTL and ITL Files From the new Tftp Server Configuration menu. a new 4describes the IPv6 configuration menu options Option Description To Change Unified Communications Manager Security Guide. For YesInformation about unlocking the CTL file, see Unlocking CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Configuration in the Cisco Unified Communications Manager Unified CM Configuration MenuState Designation Description SIP General Configuration Menu SIP Configuration Menu for SIP Phones OnlyDevice Settings SIP Profile See Cisco Unified Communications Manager Security Guide Displaying a Configuration Menu, Device Configuration Menu, Line Settings Menu for SIP Phones Call Preferences Menu for SIP Phones Routing Directory Number Http Configuration MenuDevice Phone Add a New Speed Dial Is activated Locale Configuration Menu NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference Device Phone Phone Configuration UI Configuration MenuPhone Configuration Parameters User Preferences Audio Preferences Wideband Handset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Headset Media Configuration Menu Is the party who is on a call with the party whose That the remote party receives. The remote partySee also Recording Tone User Phone Configuration to set this valuePreferences Audio Preferences Wideband Handset For more information, see the Cisco Unified Ethernet Configuration MenuCommunications Manager System Guide, Cisco Web Page Access, Security Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, QoS Configuration Menu Call Statistics Screen, Streaming Statistics, Network Configuration Menu Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table MIC Security Configuration MenuProxy Function in Cisco Unified Communications LSC CTL File Submenu System Administration Guide, SecurityCisco Unified Communications Operating Cisco Unified Communications Manager ITL File Submenu ITL file, see Security by DefaultUnlocking the CTL and ITL Files Cisco Unified Communications Security Guide Unified Communications ManagerCisco Unified Communications Operating Configuring the Cisco CTL Client in Cisco Unified System Administrator GuideTrust List Menu Capf server used by the phone. Also displays Authentication 802.1X Authentication and StatusTrusted Srst router that is available to 802.1X Authentication Device Choose Settings Security Configuration802.1X Authentication EAP-MD5 EAP-MD5 Connecting to VPN VPN Configuration25describes the 802.1X Authentication Real-Time Status When the power is lost Choose Settings Security VPN Configuration SettingsConfiguration VPN Configuration Concentrator 3, as desired Concentrator 1, Concentrator 2, orAES128-SHA AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Administration Guide, Cisco Unified IP Feature Description Configuration ReferenceFeatures and Services Guide, Barge Choose System Service Parameter and select Communications Manager Features Administration Guide, SIP ProfileServices Guide, Call Pickup Amwi Services Guide, External Call Transfer Configuration System Enterprise PhoneRestrictions Communications Manager Feature Services Guide, PresenceFeatures and Services Guide, Call Back Features and Services Guide, Call Display Communications Manager System Guide Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording During a call when it is being recordedIdentification enabled Incoming call information on the phone screen Unified Communications Manager Features Communications Features and ServicesServices Guide, Cisco IP Manager CMC Services Guide, Custom Phone Rings Guide, CTI Route Point ConfigurationSystem Guide, Conference Bridges Phone Services Configuration Services Guide, Do Not DisturbServices System Guide, Cisco Unified IP Phone Unified Communications Manager Features Manager Features and Services Guide, Hold Feature, see Cisco Unified CommunicationsAdministration Guide, Hunt List Administration Guide, CTI Route Point See Cisco Unified Communications Feature and Services Guide, IntercomManager System Guide, Cisco Unified IP Administration Guide, Message Waiting Features and Services Guide, MaliciousCisco Communications Manager System Mlpp Services Guide, Music On HoldPlar Administration Guide, Phone Button Features and Services Guide BargeAdministration Guide, Modifying Phone Features and Services Guide, Quality Phone Rings Features and Services Guide, CustomCreating Custom Phone Rings, Manager Administration System Administration Device PhoneAdministration Guide, Conference Bridge Unified Communications Manager Mobility and Cisco Unified Mobility Features and Services Guide, Cisco UnifiedAdvantage and Cisco Unified Mobile Communicator Integration On the call. The user might hear a monitoring Administration Guide, Device Pool Settings Common Phone Profile, Configuration Layout pane and selectAdministration Guide, Time Period Manager Administration Guide Cisco VT Advantage Administration Configuring Product Specific Configuration ParametersAdministration Guide, Cisco Voice-Mail Device Device Settings Configuration Window Path ParametersCommon Phone Profile Device Phone Product Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Cisco Unified IP Phone 7962G Modifying Phone Button TemplatesCisco Unified IP Phone 7942G Cisco Unified IP Phone 7961G /7961G-GE Find and List IP Phone Services window displays Choose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Click Device Association Specifying Options that Appear on the User Options Web Pages Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Configuring UCR 2008 in Phone Setting up UCRChoose Device Phone Configuring UCR 2008 in Enterprise Phone Configuration Configuring UCR 2008 in Common Phone ProfileSet the Https Service parameter to https only Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing the Cisco Unified IP Phones Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings Creating Custom Background Images Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types List.xml Example List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Click Update Disabling and Enabling Web Page Access Phone. -1describes these items Device InformationUDI Templates, Services, and Users Network Configuration Description Vlan Cannot be changed on the phone PC Vlan Network Statistics OL-23091-01 Streaming Statistics Device LogsStream 1 and Stream Stream 4, or the Stream 5 hyperlink Information, see Monitoring the Voice Quality of Calls, MOS LQKCisco Unified IP Phone uses Uses Voice Quality Metrics Related Topics A P T E R See Using Cisco Unified IP Phones with Different For your phone, see Using the Certificate AuthorityModel Information Screen Status Menu Select Status Messages Status Messages ScreenMessage Description Possible Explanation and Action Configuration 802.1X Authentication option on Address. See Network Configuration MenuAuthentication and Status, Unified Communications Manager Security Guide If you are using DHCP, check the Dhcp server Network Configuration Menu, page 4-5section Menu, page 4-5for details Configuration Menu, page 4-34for detailsSee Firmware Versions Screen, page 8-12to verify Device Phone Provided a DNS server. Check the Dhcp server Configuration Menu, page 4-5for detailsSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Select Status Network Statistics Network Statistics Screen Port IPv4 IPv6 Firmware Versions ScreenSelect Firmware Versions To exit the Firmware Version screen, press the Exit softkey Select Expansion Module Expansion Module Status ScreenTo exit the Expansion Module screen, press the Exit softkey Call Statistics Screen Press the Settings button Select StatusSelect Call Statistics That the Cisco Unified IP Phone uses Preceding 8-second interval of the voice stream. For more Using Test Tone Place a call Status Menu Resolving Startup Problems Troubleshooting and Maintenance Identifying Error Messages, Checking Network Connectivity, Verifying Tftp Server Settings Identifying Error MessagesChecking Network Connectivity Verifying IP Addressing and Routing Verifying Cisco Unified Communications Manager Settings Verifying DNS SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Feature Services Be removed from the phone and deleted if necessary Creating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Checking Static IP Address Settings Verifying Dhcp SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Checking Power Connection Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security Explanation General Troubleshooting TipsUnlocking and Locking Options, page 4-2for details Summary Explanation To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold OL-23091-01 Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonesProblem Solution Press the Services, Settings, or Directories Options see Unlocking and Locking Options Performing a Factory ResetLocking Options, page 4-2. Then press Monitoring the Voice Quality of Calls Using the Quality Report Tool Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website Giving Users Access to the User Options Web Pages How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Ready to Install window displaysPrograms Cisco Systems TabSync OL-23091-01 Features Feature Support by Protocol for Cisco Unified IP Phone Manager MWI FAC Tool SDK Compliance Supported Cisco Unified IP Phone Service ApplicationDevelopment Notes Services Guide Cisco Unified Communications Manager FeaturesCisco Unified Communications Manager Assistant Cisco Unified IP Phone Expansion Module Adding Language Overlays to Phone Buttons Supporting International Users Support for International Call Logging Specification Value or Range Physical and Operating Environment Specifications100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Cisco Unified IP Phone 7962G and 7942G Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Pin Number Function Access Port Connector OL-23091-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Proceed to Configuring the Phone, page E-3Choose System Ldap Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page E-3 Configuring the PhoneExample johndoe Example doe Procedure OL-23091-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps IN-1 Capf Certificate Authority Proxy Function PNG fileIN-2 Client matter codes Conference joining Configurable call forward displayPCM file requirements IN-3 IN-4 Fast dial B-3 Hunt groups Hold status Ihold Hold reversionIN-5 IN-6 Immediate Divert enhanced feature IN-7 Host Name IPv4 Alternate Tftp Bootp Server Default Router Lldp CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPIN-8 IN-9 Dscp For Configuration IN-10 Description Establishing Identifying Restrictions IN-11 Trivial File Transfer Protocol Mobile connect TLS Mobile voice access TransferSecure and nonsecure indication tone DNS Disabling access to Ethernet Information Accessing Debug DisplayIN-13 IN-14 Stream IN-15