Cisco Systems 8.6 manual Configuration Menu, page 4-5for details

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Status Menu

Table 8-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
No DNS server IP		A name was specified but DHCP or static	• If the phone has a static IP address, verify that the
		IP configuration did not specify a DNS	DNS server has been configured. See Network
		server address.	Configuration Menu, page 4-5for details.
			• If you are using DHCP, the DHCP server has not
			provided a DNS server. Check the DHCP server
			configuration.
No Trust List installed		Certificate Trust List (CTL) file or	Occurs if the CTL file is not configured on the Cisco
		Identity Trust List (ITL) file is not	Unified Communications Manager and the Cisco
		installed in the phone.	Unified Communications Manager does not support
			security by default.
			For more information about the CTL file or ITL file,
			see Cisco Unified Communications Manager Security
			Guide.
Programming Error		The phone failed during programming.	Attempt to resolve this error by power cycling the
			phone. If the problem persists, contact Cisco
			technical support for additional assistance.
Successful—MD5		The phone attempted an 802.1X	The phone achieved 802.1X authentication.
		transaction and authentication achieved.
TFTP access error		TFTP server is pointing to a directory	• If you are using DHCP, verify that the DHCP
		that does not exist.	server is pointing to the correct TFTP server.
			• If you are using static IP addresses, check
			configuration of TFTP server. See Network
			Configuration Menu, page 4-5for details on
			assigning a TFTP server.
TFTP error		The phone does not recognize an error	Contact the Cisco TAC.
		code provided by the TFTP server.
TFTP file not found		The requested load file (.bin) was not	Check the load ID assigned to the phone (from Cisco
		found in the TFTPPath directory.	Unified Communications Manager, choose Device >
			Phone). Verify that the TFTPPath directory contains
			a .bin file with this load ID as the name.
TFTP timeout		TFTP server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the TFTP
			server and the phone—Verify the network
			connections.
			• TFTP server is down—Check configuration of
			TFTP server.
Timed Out		Supplicant attempted 802.1X transaction	Authentication typically times out if 802.1X is not
		but timed out to due the absence of an	configured on the switch.
		authenticator.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

OL-23091-01 8-7