Cisco Systems 8.6 manual Message Description Possible Explanation and Action

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Status Menu

Table 8-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
Trust List update failed		Updating CTL and ITL files failed.	Phone has CTL and ITL files installed and it failed to
			update the new CTL and ITL files.
			Possible reasons for failure:
			•	Network failure.
			• TFTP server was down.
			• The new security token used to sign CTL file and
				the TFTP certificate used to sign ITL file are
				introduced, but are not available in the current
				CTL and ITL files in the phone.
			•	Internal phone failure.
			Possible solutions:
			• Check the network connectivity.
			• Check if the TFTP server is active and
				functioning normally.
			• If the TVS server is supported on Cisco Unified
				Communications Manager, check if the TVS
				server is active and functioning normally.
			• Verify if the security token and the TFTP server
				are valid.
			• Manually delete the CTL and ITL files if all the
				above solutions fail, and reset the phone.
Trust List updated		The CTL file, the ITL file, or both files	None. This message is informational only.
		are updated.	For more information about the Trust List, see Cisco
			Unified Communications Manager Security Guide.
No Trust List installed		The CTL file or the ITL file is not	The Trust List is not configured on the Cisco Unified
		installed in the phone.	Communications Manager, which does not support
			security by default.
			For more information about the Trust List, see Cisco
			Unified Communications Manager Security Guide.
Version error		The name of the phone load file is	Make sure that the phone load file has the correct
		incorrect.	name.
XmlDefault		Name of the configuration file.	None. This is an informational message indicating the
corresponding to the			name of the configuration file for the phone.
phone device name

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

8-8 OL-23091-01