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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Appendix A Providing Information to Users Via a Website
How Users Access the Online Help System on the Cisco Unified IP Phone
How Users Access the Online Help System on the Cisco Unified IP Phone
The Cisco Unified IP Phones provide access to a comprehensive online help system. To view the main
help menu on a phone, press the ? button. If you are already in Help, press Main.
Main menu topics include:
• About Your Cisco Unified IP Phone—Descriptive information about the phone model
• How do I...?—Procedures and information about commonly used phone tasks
• Calling Features—Descriptions and procedures for using calling features, such as conference and
transfer
• Help—Tips on using and accessing Help
You can also use the ? button to obtain information about softkeys, menu items, and the help system
itself. See your Cisco Unified IP Phone User Guide for more information.
How Users Get Copies of Cisco Unified IP Phone Manuals
You should provide end users with access to user documentation for the Cisco Unified IP Phones. Each
user guide includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate
documentation on the Cisco website, Cisco recommends that you provide links to the current
documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you
download the PDF files and provide them to end users on your website.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
For a list of available documentation for Cisco Unified Communications Manager, go to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For more information about viewing or ordering documentation, see Obtaining Documentation,
Obtaining Support, and Security Guidelines, page -xiii.
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
Cisco 7900 Series Unified IP Phone eLearning tutorials use audio and animation to demonstrate basic
calling features for SCCP phones. The eLearning tutorials are currently available for the Cisco Unified
IP Phone 7970 Series (7970G/7971G-GE), and the Cisco Unified IP Phone models 7961G/G-GE,
7941G/G-GE, 7960G, 7940G, 7912G, and 7905G.
End users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by
looking for tutorials under relevant phone models at this site:
http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Administrators can download customizable versions of the eLearning tutorials (English only) from the
phone product pages on Cisco.com