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Cisco Systems 8.6 manual Xiv

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Preface

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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

	xiv	OL-23091-01

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Cisco Systems 8.6 manual Xiv

Contents

Americas Headquarters Text Part Number OL-23091-01Page N T E N T S IiiManager Editing Values Telephony Features Available for the Cisco Unified IP Phone Network Configuration ViiVerifying Dhcp Settings ViiiTechnical Specifications D-1 OL-23091-01 Organization OverviewAudience Chapter DescriptionCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business EditionConvention Description Document ConventionsCisco Product Security Overview Boldface fontXiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE What Networking Protocols are Used? Networking Protocol Purpose Usage NotesDhcp CDPCppdp Cisco Tftp in the Cisco Unified CommunicationsIPv6 in the Cisco Unified Communications Manager Features and Services GuideSee Network Configuration Menu, See the LLDP-MED and Cisco Discovery ProtocolUnified Communications Manager System Guide IPv6 Support on Cisco Unified IP PhonesCommunications Manager Security Guide Related Topics Feature Overview Configuring Telephony FeaturesProviding Users with Feature Information Related TopicCommunications Manager See Troubleshooting Guide for Cisco UnifiedTopic Reference Overview of Supported Security Features Feature DescriptionFeature Description More information More information, see Device Configuration Menu,Understanding Security Profiles Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and RestrictionsSecurity Restrictions with Conference Calls Required Network Components Supporting 802.1X Authentication on Cisco Unified IP PhonesOverview Best Practices-Requirements and Recommendations Reducing Power Consumption on the Phones Security RestrictionsOL-23091-01 Purpose For More Information Guide Communications Manager AdministrationSee Cisco Communications Manager Administration Guide Installing Cisco Unified IP PhonesChecklist for Installing the Cisco Unified IP Phones Task Purpose For More InformationSee Feature Key Capacity Increase for Cisco See Providing Power to the Cisco Unified IPSee Installing the Cisco Unified IP Phones Phones,Choose Settings Network Configuration IPv4 See Configuring Startup Network SettingsNetwork Configuration IPv4 Configuration and configure Choosing Settings Network ConfigurationSee Cisco Unified IP Phone 7962G, 7942G Network Configuration IPv6 Configuration and configureNetwork Configuration IPv6 Configuration 7961G, 7961G-GE, 7941G, and 7941G-GEA P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerUnderstanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Security Guide, Configuring the Cisco CTL Client Purpose Related TopicsSecurity Guide, Security by Default Adding Phones with Auto-Registration,Method Address? Adding Phones with Auto-RegistrationRequires Adding Phones with Auto-Registration and Taps Procedure Adding Phones with BATConverting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsSee Configuring Startup Network Settings, Converting an In-Use Phone from One Protocol to the Other Deploying a Phone in an Sccp and SIP EnvironmentOL-23091-01 Setting Up the Cisco Unified IP Phones Before You BeginUnderstanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Network RequirementsNetwork and Access Ports HandsetHeadset Connecting a HeadsetSpeakerphone Audio QualityDisabling a Headset Enabling a Wireless Headset on the Cisco Unified IP PhonesUsing External Devices See Adding Phones to the Cisco Unified Communications Installing the Cisco Unified IP PhonesBefore You Begin Adapter portSee Network and Access Ports, page 3-3for guidelines Connect a straight-through Ethernet cable fromCisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Apply Configuration Information dialog appears Feature Key Capacity Increase for Cisco Unified IP PhonesClick Apply Config Configuring Softkey Templates, Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Placement on the Desktop Securing the Phone with a Cable Lock Mounting the Phone to the WallParts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process From the phone, choose Settings Security Configuration Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phones Related Topic Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP PhonesDisplaying a Configuration Menu Unlocking and Locking OptionsEditing Values Category Description Overview of Options Configurable from a PhoneIPv4 Network Settings PC VlanNetwork Configuration Menu IPv6 Network SettingsOption Description To Change Option Description To Change Unified CM, the data ConfigurationSystem Enterprise Phone Cannot be changed onVPN OL-23091-01 Option Description To Change ITL files, see Unlocking the CTL and ITL Files Cisco Unified Communications Manager SecurityGuide. For information about unlocking CTL Configuration menu. a new From the new Tftp Server4describes the IPv6 configuration menu options Option Description To Change Information about unlocking the CTL file, see Unlocking YesUnified Communications Manager Security Guide. For CTL and ITL Files,Understanding DHCPv6 and Autoconfiguration Device Configuration Menu State Unified CM Configuration MenuConfiguration in the Cisco Unified Communications Manager Designation DescriptionDevice Settings SIP Profile SIP Configuration Menu for SIP Phones OnlySIP General Configuration Menu See Cisco Unified Communications Manager Security GuideLine Settings Menu for SIP Phones Displaying a Configuration Menu, Device Configuration Menu,Call Preferences Menu for SIP Phones Device Phone Add a New Speed Dial Http Configuration MenuRouting Directory Number Locale Configuration Menu Is activatedReference NTP Configuration Menu for SIP PhonesNTP Configuration Menu for SIP Phones Phone Configuration UI Configuration MenuDevice Phone Phone Configuration ParametersUser Preferences Audio Preferences Wideband Headset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Handset Media Configuration Menu See also Recording Tone That the remote party receives. The remote partyIs the party who is on a call with the party whose Preferences Audio Preferences Phone Configuration to set this valueUser Wideband HandsetCommunications Manager System Guide, Cisco Ethernet Configuration MenuFor more information, see the Cisco Unified Security Configuration Menu Web Page Access,QoS Configuration Menu Displaying a Configuration Menu, Network Configuration Menu,Network Configuration Menu Call Statistics Screen, Streaming Statistics,Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table Proxy Function in Cisco Unified Communications Security Configuration MenuMIC LSCCisco Unified Communications Operating System Administration Guide, SecurityCTL File Submenu Cisco Unified Communications ManagerUnlocking the CTL and ITL Files ITL file, see Security by DefaultITL File Submenu Cisco Unified CommunicationsCisco Unified Unified Communications ManagerSecurity Guide Communications OperatingTrust List Menu System Administrator GuideConfiguring the Cisco CTL Client in Cisco Unified Capf server used by the phone. Also displaysTrusted Srst router that is available to 802.1X Authentication and StatusAuthentication 802.1X Authentication EAP-MD5 Choose Settings Security Configuration802.1X Authentication Device EAP-MD525describes the 802.1X Authentication Real-Time Status VPN ConfigurationConnecting to VPN When the power is lostConfiguration VPN Configuration VPN Configuration SettingsChoose Settings Security AES128-SHA Concentrator 1, Concentrator 2, orConcentrator 3, as desired AES256-SHA DES-CBC3-SHAConfiguring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceAdministration Guide, Cisco Unified IP Choose System Service Parameter and selectServices Guide, Call Pickup Administration Guide, SIP ProfileCommunications Manager Features AmwiRestrictions Configuration System Enterprise PhoneServices Guide, External Call Transfer Features and Services Guide, Call Back Services Guide, PresenceCommunications Manager Feature Features and Services Guide, Call DisplayForward Maximum Hop Count service parameter Communications Manager System GuideIdentification enabled During a call when it is being recordedServices Guide, Monitoring and Recording Incoming call information on the phone screenServices Guide, Cisco IP Manager Communications Features and ServicesUnified Communications Manager Features CMCSystem Guide, Conference Bridges Guide, CTI Route Point ConfigurationServices Guide, Custom Phone Rings Services Services Guide, Do Not DisturbPhone Services Configuration System Guide, Cisco Unified IP PhoneUnified Communications Manager Features Administration Guide, Hunt List Feature, see Cisco Unified CommunicationsManager Features and Services Guide, Hold Administration Guide, CTI Route PointManager System Guide, Cisco Unified IP Feature and Services Guide, IntercomSee Cisco Unified Communications Cisco Communications Manager System Features and Services Guide, MaliciousAdministration Guide, Message Waiting Plar Services Guide, Music On HoldMlpp Administration Guide, Modifying Phone Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, QualityCreating Custom Phone Rings, Features and Services Guide, CustomPhone Rings Administration Guide, Conference Bridge Administration Device PhoneManager Administration System Unified Communications ManagerAdvantage and Cisco Unified Mobile Features and Services Guide, Cisco UnifiedMobility and Cisco Unified Mobility Communicator IntegrationAdministration Guide, Device Pool On the call. The user might hear a monitoringAdministration Guide, Time Period Configuration Layout pane and selectSettings Common Phone Profile, Manager Administration GuideAdministration Guide, Cisco Voice-Mail Configuring Product Specific Configuration ParametersCisco VT Advantage Administration Common Phone Profile Configuration Window Path ParametersDevice Device Settings Device Phone ProductConfiguring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Cisco Unified IP Phone 7942G Modifying Phone Button TemplatesCisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G /7961G-GEChoose Device Device Settings Phone Services Find and List IP Phone Services window displaysConfiguring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications ManagerClick Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Click Device AssociationEnabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Choose Device Phone Setting up UCRConfiguring UCR 2008 in Phone Set the Https Service parameter to https only Configuring UCR 2008 in Common Phone ProfileConfiguring UCR 2008 in Enterprise Phone Configuration Choose Device Device Settings Common Phone ProfileOL-23091-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhonesCreating Custom Phone Rings Ringlist.xml File Format RequirementsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml File Format Requirements List.xml ExampleConfiguring a Custom Background Image PNG File Requirements for Custom Background ImagesConfiguring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Click UpdateUDI Device InformationPhone. -1describes these items Network Configuration Templates, Services, and UsersDescription Cannot be changed on the phone VlanPC Vlan Network Statistics OL-23091-01 Stream 1 and Stream Device LogsStreaming Statistics Stream 4, or the Stream 5 hyperlinkCisco Unified IP Phone uses MOS LQKInformation, see Monitoring the Voice Quality of Calls, Voice Quality Metrics UsesRelated Topics A P T E R Model Information Screen For your phone, see Using the Certificate AuthoritySee Using Cisco Unified IP Phones with Different Status MenuMessage Description Possible Explanation and Action Status Messages ScreenSelect Status Messages Authentication and Status, Address. See Network Configuration MenuConfiguration 802.1X Authentication option on Unified Communications Manager Security GuideNetwork Configuration Menu, page 4-5section If you are using DHCP, check the Dhcp serverSee Firmware Versions Screen, page 8-12to verify Configuration Menu, page 4-34for detailsMenu, page 4-5for details Device PhoneSee Cisco Unified Communications Manager Security Configuration Menu, page 4-5for detailsProvided a DNS server. Check the Dhcp server Message Description Possible Explanation and Action Network Statistics Screen Select Status Network StatisticsPort IPv4 Select Firmware Versions Firmware Versions ScreenIPv6 To exit the Firmware Version screen, press the Exit softkeyTo exit the Expansion Module screen, press the Exit softkey Expansion Module Status ScreenSelect Expansion Module Select Call Statistics Press the Settings button Select StatusCall Statistics Screen Preceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone usesUsing Test Tone Place a call Status Menu Troubleshooting and Maintenance Resolving Startup ProblemsIdentifying Error Messages, Checking Network Connectivity, Checking Network Connectivity Identifying Error MessagesVerifying Tftp Server Settings Verifying IP Addressing and RoutingCisco CallManager and Tftp Services Are Not Running Verifying DNS SettingsVerifying Cisco Unified Communications Manager Settings Choose Tools Control Center Feature ServicesCreating a New Configuration File Be removed from the phone and deleted if necessaryVerifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally ResetEliminating DNS or Other Connectivity Errors Checking Power ConnectionTroubleshooting Cisco Unified IP Phone Security Problem Possible CauseUnlocking and Locking Options, page 4-2for details General Troubleshooting TipsExplanation Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchSummary Explanation OL-23091-01 Problem Solution Resetting or Restoring the Cisco Unified IP PhonesPerforming a Basic Reset Press the Services, Settings, or DirectoriesLocking Options, page 4-2. Then press Performing a Factory ResetOptions see Unlocking and Locking Options Using the Quality Report Tool Monitoring the Voice Quality of CallsUsing Voice Quality Metrics Metric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages Providing Information to Users Via a WebsiteHow Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Subscribe to Services and Configure Phone FeaturesHow Users Configure Personal Directory Entries Installing the SynchronizerPrograms Cisco Systems TabSync Ready to Install window displaysConfiguring the Synchronizer OL-23091-01 Feature Support by Protocol for Cisco Unified IP Phone FeaturesMWI ManagerFAC Tool Development Notes Cisco Unified IP Phone Service ApplicationSDK Compliance Supported Cisco Unified Communications Manager Assistant Cisco Unified Communications Manager FeaturesServices Guide Cisco Unified IP Phone Expansion ModuleSupporting International Users Adding Language Overlays to Phone ButtonsSupport for International Call Logging 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Physical and Operating Environment SpecificationsSpecification Value or Range Cisco Unified IP Phone 7962G and 7942GNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin NumberAccess Port Connector Pin Number FunctionOL-23091-01 Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Click Perform Full Sync NowExample johndoe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example doeProcedure OL-23091-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps IN-1 IN-2 PNG fileCapf Certificate Authority Proxy Function PCM file requirements Conference joining Configurable call forward displayClient matter codes IN-3Fast dial B-3 IN-4IN-5 Hold status Ihold Hold reversionHunt groups Immediate Divert enhanced feature IN-6Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-7IN-8 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPLldp Dscp For Configuration IN-9Description Establishing Identifying Restrictions IN-10IN-11 Secure and nonsecure indication tone Mobile connect TLS Mobile voice access TransferTrivial File Transfer Protocol DNSIN-13 Accessing Debug DisplayDisabling access to Ethernet Information Stream IN-14IN-15