Verifying Dhcp Settings, Viii | Cisco Systems 8.6 specs

Contents

Identifying Intermittent Network Outages	9-7
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying the Voice VLAN Configuration	9-7
Verifying that the Phones Have Not Been Intentionally Reset 9-7
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-8

Troubleshooting Cisco Unified IP Phone Security		9-9
General Troubleshooting Tips	9-10
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-13
Resetting or Restoring the Cisco Unified IP Phones		9-13
Performing a Basic Reset	9-13
Performing a Factory Reset	9-14
Using the Quality Report Tool	9-15
Monitoring the Voice Quality of Calls 9-15
Using Voice Quality Metrics	9-16
Troubleshooting Tips 9-17

		Where to Go for More Troubleshooting Information		9-17
		Cleaning the Cisco Unified IP Phone 9-18
		Providing Information to Users Via a Website
A P P E N D I X	A	Providing Information to Users Via a Website	A-1
		How Users Obtain Support for the Cisco Unified IP Phones			A-1
		Giving Users Access to the User Options Web Pages		A-1
		How Users Access the Online Help System on the Cisco Unified IP Phone A-2
		How Users Get Copies of Cisco Unified IP Phone Manuals			A-2
		Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only				A-2
		How Users Subscribe to Services and Configure Phone Features A-3
		How Users Access a Voice Messaging System	A-3
		How Users Configure Personal Directory Entries	A-4
		Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer				A-4
		Feature Support by Protocol for Cisco Unified IP Phone
A P P E N D I X	B	Feature Support by Protocol for Cisco Unified IP Phone			B-1
		Supporting International Users C-1
A P P E N D I X	C	Supporting International Users C-1

Adding Language Overlays to Phone Buttons C-1

Installing the Cisco Unified Communications Manager Locale Installer C-1

Support for International Call Logging C-2

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

	viii	OL-23091-01

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Cisco Systems 8.6 manual Verifying Dhcp Settings, Viii

Contents

Americas Headquarters Text Part Number OL-23091-01Page N T E N T S Iii Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Network Configuration Vii Verifying Dhcp Settings Viii Technical Specifications D-1 OL-23091-01 Overview AudienceOrganization Chapter Description Cisco Unified Communications Manager Administration Related DocumentationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business Edition Document Conventions Cisco Product Security OverviewConvention Description Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE What Networking Protocols are Used? Networking Protocol Purpose Usage Notes CDP CppdpDhcp Cisco Tftp in the Cisco Unified Communications Manager Features and Services Guide See Network Configuration Menu,IPv6 in the Cisco Unified Communications See the LLDP-MED and Cisco Discovery Protocol Unified Communications Manager System Guide IPv6 Support on Cisco Unified IP PhonesCommunications Manager Security Guide Related Topics Feature Overview Configuring Telephony Features Providing Users with Feature Information Related Topic Communications Manager See Troubleshooting Guide for Cisco UnifiedTopic Reference Overview of Supported Security Features Feature Description Feature Description More information More information, see Device Configuration Menu,Understanding Security Profiles Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Security Restrictions with Conference Calls Required Network Components Supporting 802.1X Authentication on Cisco Unified IP PhonesOverview Best Practices-Requirements and Recommendations Reducing Power Consumption on the Phones Security Restrictions OL-23091-01 Purpose For More Information Guide Communications Manager AdministrationSee Cisco Communications Manager Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information See Providing Power to the Cisco Unified IP See Installing the Cisco Unified IP PhonesSee Feature Key Capacity Increase for Cisco Phones, See Configuring Startup Network Settings Network Configuration IPv4 Configuration and configureChoose Settings Network Configuration IPv4 Choosing Settings Network Configuration Network Configuration IPv6 Configuration and configure Network Configuration IPv6 ConfigurationSee Cisco Unified IP Phone 7962G, 7942G 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about Power Understanding Phone Configuration Files Resolving Startup Problems, Security Guide, Configuring the Cisco CTL ClientUnderstanding the Phone Startup Process Purpose Related Topics Security Guide, Security by Default Adding Phones with Auto-Registration, Method Address? Adding Phones with Auto-RegistrationRequires Adding Phones with Auto-Registration and Taps Procedure Adding Phones with BAT Converting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsSee Configuring Startup Network Settings, Converting an In-Use Phone from One Protocol to the Other Deploying a Phone in an Sccp and SIP Environment OL-23091-01 Setting Up the Cisco Unified IP Phones Before You Begin Cisco Unified Communications Manager Configuration Network and Access Ports, Handset, Speakerphone, Headset,Understanding the Cisco Unified IP Phone Components Network Requirements Network and Access Ports Handset Connecting a Headset SpeakerphoneHeadset Audio Quality Disabling a Headset Enabling a Wireless Headset on the Cisco Unified IP PhonesUsing External Devices Installing the Cisco Unified IP Phones Before You BeginSee Adding Phones to the Cisco Unified Communications Adapter port See Network and Access Ports, page 3-3for guidelines Connect a straight-through Ethernet cable from Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Apply Configuration Information dialog appears Feature Key Capacity Increase for Cisco Unified IP PhonesClick Apply Config Configuring Softkey Templates, Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Placement on the Desktop Securing the Phone with a Cable Lock Mounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process From the phone, choose Settings Security Configuration Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phones Related Topic Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone IPv4 Network SettingsCategory Description PC Vlan Network Configuration Menu IPv6 Network Settings Option Description To Change Option Description To Change Configuration System Enterprise PhoneUnified CM, the data Cannot be changed on VPN OL-23091-01 Option Description To Change ITL files, see Unlocking the CTL and ITL Files Cisco Unified Communications Manager SecurityGuide. For information about unlocking CTL Configuration menu. a new From the new Tftp Server 4describes the IPv6 configuration menu options Option Description To Change Yes Unified Communications Manager Security Guide. ForInformation about unlocking the CTL file, see Unlocking CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Unified CM Configuration Menu Configuration in the Cisco Unified Communications ManagerState Designation Description SIP Configuration Menu for SIP Phones Only SIP General Configuration MenuDevice Settings SIP Profile See Cisco Unified Communications Manager Security Guide Line Settings Menu for SIP Phones Displaying a Configuration Menu, Device Configuration Menu, Call Preferences Menu for SIP Phones Device Phone Add a New Speed Dial Http Configuration MenuRouting Directory Number Locale Configuration Menu Is activated Reference NTP Configuration Menu for SIP PhonesNTP Configuration Menu for SIP Phones UI Configuration Menu Device Phone Phone ConfigurationPhone Configuration Parameters User Preferences Audio Preferences Wideband Headset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Handset Media Configuration Menu See also Recording Tone That the remote party receives. The remote partyIs the party who is on a call with the party whose Phone Configuration to set this value UserPreferences Audio Preferences Wideband Handset Communications Manager System Guide, Cisco Ethernet Configuration MenuFor more information, see the Cisco Unified Security Configuration Menu Web Page Access, QoS Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, Network Configuration Menu Call Statistics Screen, Streaming Statistics, Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table Security Configuration Menu MICProxy Function in Cisco Unified Communications LSC System Administration Guide, Security CTL File SubmenuCisco Unified Communications Operating Cisco Unified Communications Manager ITL file, see Security by Default ITL File SubmenuUnlocking the CTL and ITL Files Cisco Unified Communications Unified Communications Manager Security GuideCisco Unified Communications Operating System Administrator Guide Configuring the Cisco CTL Client in Cisco UnifiedTrust List Menu Capf server used by the phone. Also displays Trusted Srst router that is available to 802.1X Authentication and StatusAuthentication Choose Settings Security Configuration 802.1X Authentication Device802.1X Authentication EAP-MD5 EAP-MD5 VPN Configuration Connecting to VPN25describes the 802.1X Authentication Real-Time Status When the power is lost Configuration VPN Configuration VPN Configuration SettingsChoose Settings Security Concentrator 1, Concentrator 2, or Concentrator 3, as desiredAES128-SHA AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Cisco Unified IPFeatures and Services Guide, Barge Choose System Service Parameter and select Administration Guide, SIP Profile Communications Manager FeaturesServices Guide, Call Pickup Amwi Restrictions Configuration System Enterprise PhoneServices Guide, External Call Transfer Services Guide, Presence Communications Manager FeatureFeatures and Services Guide, Call Back Features and Services Guide, Call Display Forward Maximum Hop Count service parameter Communications Manager System Guide During a call when it is being recorded Services Guide, Monitoring and RecordingIdentification enabled Incoming call information on the phone screen Communications Features and Services Unified Communications Manager FeaturesServices Guide, Cisco IP Manager CMC System Guide, Conference Bridges Guide, CTI Route Point ConfigurationServices Guide, Custom Phone Rings Services Guide, Do Not Disturb Phone Services ConfigurationServices System Guide, Cisco Unified IP Phone Unified Communications Manager Features Feature, see Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt List Administration Guide, CTI Route Point Manager System Guide, Cisco Unified IP Feature and Services Guide, IntercomSee Cisco Unified Communications Cisco Communications Manager System Features and Services Guide, MaliciousAdministration Guide, Message Waiting Plar Services Guide, Music On HoldMlpp Features and Services Guide Barge Administration Guide, Phone ButtonAdministration Guide, Modifying Phone Features and Services Guide, Quality Creating Custom Phone Rings, Features and Services Guide, CustomPhone Rings Administration Device Phone Manager Administration SystemAdministration Guide, Conference Bridge Unified Communications Manager Features and Services Guide, Cisco Unified Mobility and Cisco Unified MobilityAdvantage and Cisco Unified Mobile Communicator Integration Administration Guide, Device Pool On the call. The user might hear a monitoring Configuration Layout pane and select Settings Common Phone Profile,Administration Guide, Time Period Manager Administration Guide Administration Guide, Cisco Voice-Mail Configuring Product Specific Configuration ParametersCisco VT Advantage Administration Configuration Window Path Parameters Device Device SettingsCommon Phone Profile Device Phone Product Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Cisco Unified IP Phone 7962GCisco Unified IP Phone 7942G Cisco Unified IP Phone 7961G /7961G-GE Choose Device Device Settings Phone Services Find and List IP Phone Services window displays Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Specifying Options that Appear on the User Options Web Pages Click Device Association Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Choose Device Phone Setting up UCRConfiguring UCR 2008 in Phone Configuring UCR 2008 in Common Phone Profile Configuring UCR 2008 in Enterprise Phone ConfigurationSet the Https Service parameter to https only Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml File Format Requirements List.xml Example Configuring a Custom Background Image PNG File Requirements for Custom Background Images Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Click Update UDI Device InformationPhone. -1describes these items Network Configuration Templates, Services, and Users Description Cannot be changed on the phone Vlan PC Vlan Network Statistics OL-23091-01 Device Logs Streaming StatisticsStream 1 and Stream Stream 4, or the Stream 5 hyperlink Cisco Unified IP Phone uses MOS LQKInformation, see Monitoring the Voice Quality of Calls, Voice Quality Metrics Uses Related Topics A P T E R For your phone, see Using the Certificate Authority See Using Cisco Unified IP Phones with DifferentModel Information Screen Status Menu Message Description Possible Explanation and Action Status Messages ScreenSelect Status Messages Address. See Network Configuration Menu Configuration 802.1X Authentication option onAuthentication and Status, Unified Communications Manager Security Guide Network Configuration Menu, page 4-5section If you are using DHCP, check the Dhcp server Configuration Menu, page 4-34for details Menu, page 4-5for detailsSee Firmware Versions Screen, page 8-12to verify Device Phone See Cisco Unified Communications Manager Security Configuration Menu, page 4-5for detailsProvided a DNS server. Check the Dhcp server Message Description Possible Explanation and Action Network Statistics Screen Select Status Network Statistics Port IPv4 Firmware Versions Screen IPv6Select Firmware Versions To exit the Firmware Version screen, press the Exit softkey To exit the Expansion Module screen, press the Exit softkey Expansion Module Status ScreenSelect Expansion Module Select Call Statistics Press the Settings button Select StatusCall Statistics Screen Preceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone uses Using Test Tone Place a call Status Menu Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages, Checking Network Connectivity, Identifying Error Messages Verifying Tftp Server SettingsChecking Network Connectivity Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Feature Services Creating a New Configuration File Be removed from the phone and deleted if necessary Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause Unlocking and Locking Options, page 4-2for details General Troubleshooting TipsExplanation Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchSummary Explanation OL-23091-01 Resetting or Restoring the Cisco Unified IP Phones Performing a Basic ResetProblem Solution Press the Services, Settings, or Directories Locking Options, page 4-2. Then press Performing a Factory ResetOptions see Unlocking and Locking Options Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Metric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Subscribe to Services and Configure Phone Features How Users Configure Personal Directory Entries Installing the Synchronizer Programs Cisco Systems TabSync Ready to Install window displaysConfiguring the Synchronizer OL-23091-01 Feature Support by Protocol for Cisco Unified IP Phone Features MWI Manager FAC Tool Development Notes Cisco Unified IP Phone Service ApplicationSDK Compliance Supported Cisco Unified Communications Manager Features Services GuideCisco Unified Communications Manager Assistant Cisco Unified IP Phone Expansion Module Supporting International Users Adding Language Overlays to Phone Buttons Support for International Call Logging Physical and Operating Environment Specifications Specification Value or Range100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Cisco Unified IP Phone 7962G and 7942G Cable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number Access Port Connector Pin Number Function OL-23091-01 Basic Phone Administration Steps Example User Information for these Procedures Proceed to Configuring the Phone, page E-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync Now Configuring the Phone Proceed to the section Configuring the Phone, page E-3Example johndoe Example doe Procedure OL-23091-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps IN-1 IN-2 PNG fileCapf Certificate Authority Proxy Function Conference joining Configurable call forward display Client matter codesPCM file requirements IN-3 Fast dial B-3 IN-4 IN-5 Hold status Ihold Hold reversionHunt groups Immediate Divert enhanced feature IN-6 Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-7 IN-8 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPLldp Dscp For Configuration IN-9 Description Establishing Identifying Restrictions IN-10 IN-11 Mobile connect TLS Mobile voice access Transfer Trivial File Transfer ProtocolSecure and nonsecure indication tone DNS IN-13 Accessing Debug DisplayDisabling access to Ethernet Information Stream IN-14 IN-15