Text Part Number OL-23091-01
Americas Headquarters
Page
 Iii
N T E N T S
 Manager
 Editing Values
 Telephony Features Available for the Cisco Unified IP Phone
 Vii
Network Configuration
 Viii
Verifying Dhcp Settings
 Technical Specifications D-1
 OL-23091-01
 Audience
Overview
Organization
Chapter Description
 Related Documentation
Cisco Unified Communications Manager Administration
Cisco Unified IP Phone 7900 Series
Cisco Unified Communications Manager Business Edition
 Cisco Product Security Overview
Document Conventions
Convention Description
Boldface font
 Xiv
 An Overview of the Cisco Unified IP Phones
 Cisco Unified IP Phone 7962G
 Cisco Unified IP Phone 7942G
 Cisco Unified IP Phone 7941G and 7941G-GE
 Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
 Cppdp
CDP
Dhcp
Cisco Tftp in the Cisco Unified Communications
 See Network Configuration Menu,
Manager Features and Services Guide
IPv6 in the Cisco Unified Communications
See the LLDP-MED and Cisco Discovery Protocol
 IPv6 Support on Cisco Unified IP Phones
Communications Manager Security Guide
Unified Communications Manager System Guide
 Related Topics
 Configuring Telephony Features
Feature Overview
 Related Topic
Providing Users with Feature Information
 See Troubleshooting Guide for Cisco Unified
Topic Reference
Communications Manager
 Feature Description
Overview of Supported Security Features
 Feature Description
 More information, see Device Configuration Menu,
Understanding Security Profiles
More information
 Establishing and Identifying Secure Conference Calls
 Call Security Interactions and Restrictions
Establishing and Identifying Protected Calls
 Security Restrictions with Conference Calls
 Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
 Best Practices-Requirements and Recommendations
 Security Restrictions
Reducing Power Consumption on the Phones
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 Purpose For More Information
 Communications Manager Administration
See Cisco Communications Manager
Guide
 Checklist for Installing the Cisco Unified IP Phones
Installing Cisco Unified IP Phones
Administration Guide
Task Purpose For More Information
 See Installing the Cisco Unified IP Phones
See Providing Power to the Cisco Unified IP
See Feature Key Capacity Increase for Cisco
Phones,
 Network Configuration IPv4 Configuration and configure
See Configuring Startup Network Settings
Choose Settings Network Configuration IPv4
Choosing Settings Network Configuration
 Network Configuration IPv6 Configuration
Network Configuration IPv6 Configuration and configure
See Cisco Unified IP Phone 7962G, 7942G
7961G, 7961G-GE, 7941G, and 7941G-GE
 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phones
 Power Guidelines
Power Outage
Power Type Guidelines
 Obtaining Additional Information about Power
Understanding Phone Configuration Files
 Understanding Phone Configuration Files
 Security Guide, Configuring the Cisco CTL Client
Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
 Adding Phones with Auto-Registration,
Security Guide, Security by Default
 Adding Phones with Auto-Registration
Requires
Method Address?
 Adding Phones with Auto-Registration and Taps
 Adding Phones with BAT
Procedure
 Using Cisco Unified IP Phones with Different Protocols
See Configuring Startup Network Settings,
Converting a New Phone from Sccp to SIP
 Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from One Protocol to the Other
 OL-23091-01
 Before You Begin
Setting Up the Cisco Unified IP Phones
 Network and Access Ports, Handset, Speakerphone, Headset,
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone Components
Network Requirements
 Handset
Network and Access Ports
 Speakerphone
Connecting a Headset
Headset
Audio Quality
 Enabling a Wireless Headset on the Cisco Unified IP Phones
Using External Devices
Disabling a Headset
 Before You Begin
Installing the Cisco Unified IP Phones
See Adding Phones to the Cisco Unified Communications
Adapter port
 Connect a straight-through Ethernet cable from
See Network and Access Ports, page 3-3for guidelines
 Cisco Unified IP Phone 7962G and 7942G Cable Connections
 Attaching a Cisco Unified IP Phone Expansion Module
 Feature Key Capacity Increase for Cisco Unified IP Phones
Click Apply Config
Apply Configuration Information dialog appears
 Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Placement on the Desktop
Configuring Softkey Templates,
 Mounting the Phone to the Wall
Securing the Phone with a Cable Lock
 Parts Used in Wall Mounting the Cisco Unified IP Phone
 Verifying the Phone Startup Process
 Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phones
From the phone, choose Settings Security Configuration
 Related Topic
 Configuration Menus on the Cisco Unified IP Phones
Configuring Settings on the Cisco Unified IP Phones
 Unlocking and Locking Options
Displaying a Configuration Menu
 Editing Values
 IPv4 Network Settings
Overview of Options Configurable from a Phone
Category Description
PC Vlan
 IPv6 Network Settings
Network Configuration Menu
 Option Description To Change
 Option Description To Change
 System Enterprise Phone
Configuration
Unified CM, the data
Cannot be changed on
 VPN
 OL-23091-01
 Option Description To Change
 Cisco Unified Communications Manager Security
Guide. For information about unlocking CTL
ITL files, see Unlocking the CTL and ITL Files
 From the new Tftp Server
Configuration menu. a new
 4describes the IPv6 configuration menu options
 Option Description To Change
 Unified Communications Manager Security Guide. For
Yes
Information about unlocking the CTL file, see Unlocking
CTL and ITL Files,
 Understanding DHCPv6 and Autoconfiguration
 Device Configuration Menu
 Configuration in the Cisco Unified Communications Manager
Unified CM Configuration Menu
State
Designation Description
 SIP General Configuration Menu
SIP Configuration Menu for SIP Phones Only
Device Settings SIP Profile
See Cisco Unified Communications Manager Security Guide
 Displaying a Configuration Menu, Device Configuration Menu,
Line Settings Menu for SIP Phones
 Call Preferences Menu for SIP Phones
 Http Configuration Menu
Routing Directory Number
Device Phone Add a New Speed Dial
 Is activated
Locale Configuration Menu
 NTP Configuration Menu for SIP Phones
NTP Configuration Menu for SIP Phones
Reference
 Device Phone Phone Configuration
UI Configuration Menu
Phone Configuration
Parameters
 Gets used see Media Configuration Menu
User Preferences Audio Preferences Wideband Handset
User Preferences Audio Preferences Wideband Headset
 Media Configuration Menu
 That the remote party receives. The remote party
Is the party who is on a call with the party whose
See also Recording Tone
 User
Phone Configuration to set this value
Preferences Audio Preferences
Wideband Handset
 Ethernet Configuration Menu
For more information, see the Cisco Unified
Communications Manager System Guide, Cisco
 Web Page Access,
Security Configuration Menu
 Displaying a Configuration Menu, Network Configuration Menu,
QoS Configuration Menu
 Call Statistics Screen, Streaming Statistics,
Network Configuration Menu
 Option Description To Change
 Protocol. Settings include Enabled-default Disabled
 Settings Common Device Configuration
 See Table
 MIC
Security Configuration Menu
Proxy Function in Cisco Unified Communications
LSC
 CTL File Submenu
System Administration Guide, Security
Cisco Unified Communications Operating
Cisco Unified Communications Manager
 ITL File Submenu
ITL file, see Security by Default
Unlocking the CTL and ITL Files
Cisco Unified Communications
 Security Guide
Unified Communications Manager
Cisco Unified
Communications Operating
 Configuring the Cisco CTL Client in Cisco Unified
System Administrator Guide
Trust List Menu
Capf server used by the phone. Also displays
 802.1X Authentication and Status
Authentication
Trusted Srst router that is available to
 802.1X Authentication Device
Choose Settings Security Configuration
802.1X Authentication EAP-MD5
EAP-MD5
 Connecting to VPN
VPN Configuration
25describes the 802.1X Authentication Real-Time Status
When the power is lost
 VPN Configuration Settings
Choose Settings Security
Configuration VPN Configuration
 Concentrator 3, as desired
Concentrator 1, Concentrator 2, or
AES128-SHA
AES256-SHA DES-CBC3-SHA
 Configuring Features, Templates, Services, and Users
 Administration Guide, Cisco Unified IP
Feature Description Configuration Reference
Features and Services Guide, Barge
Choose System Service Parameter and select
 Communications Manager Features
Administration Guide, SIP Profile
Services Guide, Call Pickup
Amwi
 Configuration System Enterprise Phone
Services Guide, External Call Transfer
Restrictions
 Communications Manager Feature
Services Guide, Presence
Features and Services Guide, Call Back
Features and Services Guide, Call Display
 Communications Manager System Guide
Forward Maximum Hop Count service parameter
 Services Guide, Monitoring and Recording
During a call when it is being recorded
Identification enabled
Incoming call information on the phone screen
 Unified Communications Manager Features
Communications Features and Services
Services Guide, Cisco IP Manager
CMC
 Guide, CTI Route Point Configuration
Services Guide, Custom Phone Rings
System Guide, Conference Bridges
 Phone Services Configuration
Services Guide, Do Not Disturb
Services
System Guide, Cisco Unified IP Phone
 Unified Communications Manager Features
 Manager Features and Services Guide, Hold
Feature, see Cisco Unified Communications
Administration Guide, Hunt List
Administration Guide, CTI Route Point
 Feature and Services Guide, Intercom
See Cisco Unified Communications
Manager System Guide, Cisco Unified IP
 Features and Services Guide, Malicious
Administration Guide, Message Waiting
Cisco Communications Manager System
 Services Guide, Music On Hold
Mlpp
Plar
 Administration Guide, Phone Button
Features and Services Guide Barge
Administration Guide, Modifying Phone
Features and Services Guide, Quality
 Features and Services Guide, Custom
Phone Rings
Creating Custom Phone Rings,
 Manager Administration System
Administration Device Phone
Administration Guide, Conference Bridge
Unified Communications Manager
 Mobility and Cisco Unified Mobility
Features and Services Guide, Cisco Unified
Advantage and Cisco Unified Mobile
Communicator Integration
 On the call. The user might hear a monitoring
Administration Guide, Device Pool
 Settings Common Phone Profile,
Configuration Layout pane and select
Administration Guide, Time Period
Manager Administration Guide
 Configuring Product Specific Configuration Parameters
Cisco VT Advantage Administration
Administration Guide, Cisco Voice-Mail
 Device Device Settings
Configuration Window Path Parameters
Common Phone Profile
Device Phone Product
 Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
 Cisco Unified IP Phone 7962G
Modifying Phone Button Templates
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7961G /7961G-GE
 Find and List IP Phone Services window displays
Choose Device Device Settings Phone Services
 Configuring Softkey Templates
 Adding Users to Cisco Unified Communications Manager
Setting Up Services
 Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Click Add Selected
 Click Device Association
Specifying Options that Appear on the User Options Web Pages
 Enabling EnergyWise on the Cisco Unified IP Phone
 Field Description
 Field Description
 Setting up UCR
Configuring UCR 2008 in Phone
Choose Device Phone
 Configuring UCR 2008 in Enterprise Phone Configuration
Configuring UCR 2008 in Common Phone Profile
Set the Https Service parameter to https only
Choose Device Device Settings Common Phone Profile
 OL-23091-01
 Customizing the Cisco Unified IP Phones
Customizing and Modifying Configuration Files
 Ringlist.xml File Format Requirements
Creating Custom Phone Rings
 Configuring a Custom Phone Ring
Creating Custom Background Images
PCM File Requirements for Custom Ring Types
 List.xml Example
List.xml File Format Requirements
 PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
 Configuring Wideband Codec
 Monitoring the Cisco Unified IP Phones Remotely
 Accessing the Web Page for a Phone
 Click Update
Disabling and Enabling Web Page Access
 Device Information
Phone. -1describes these items
UDI
 Templates, Services, and Users
Network Configuration
 Description
 Vlan
Cannot be changed on the phone
 PC Vlan
 Network Statistics
 OL-23091-01
 Streaming Statistics
Device Logs
Stream 1 and Stream
Stream 4, or the Stream 5 hyperlink
 MOS LQK
Information, see Monitoring the Voice Quality of Calls,
Cisco Unified IP Phone uses
 Uses
Voice Quality Metrics
 Related Topics
 A P T E R
 See Using Cisco Unified IP Phones with Different
For your phone, see Using the Certificate Authority
Model Information Screen
Status Menu
 Status Messages Screen
Select Status Messages
Message Description Possible Explanation and Action
 Configuration 802.1X Authentication option on
Address. See Network Configuration Menu
Authentication and Status,
Unified Communications Manager Security Guide
 If you are using DHCP, check the Dhcp server
Network Configuration Menu, page 4-5section
 Menu, page 4-5for details
Configuration Menu, page 4-34for details
See Firmware Versions Screen, page 8-12to verify
Device Phone
 Configuration Menu, page 4-5for details
Provided a DNS server. Check the Dhcp server
See Cisco Unified Communications Manager Security
 Message Description Possible Explanation and Action
 Select Status Network Statistics
Network Statistics Screen
 Port
 IPv4
 IPv6
Firmware Versions Screen
Select Firmware Versions
To exit the Firmware Version screen, press the Exit softkey
 Expansion Module Status Screen
Select Expansion Module
To exit the Expansion Module screen, press the Exit softkey
 Press the Settings button Select Status
Call Statistics Screen
Select Call Statistics
 That the Cisco Unified IP Phone uses
Preceding 8-second interval of the voice stream. For more
 Using Test Tone
 Place a call
 Status Menu
 Resolving Startup Problems
Troubleshooting and Maintenance
 Identifying Error Messages, Checking Network Connectivity,
 Verifying Tftp Server Settings
Identifying Error Messages
Checking Network Connectivity
Verifying IP Addressing and Routing
 Verifying Cisco Unified Communications Manager Settings
Verifying DNS Settings
Cisco CallManager and Tftp Services Are Not Running
Choose Tools Control Center Feature Services
 Be removed from the phone and deleted if necessary
Creating a New Configuration File
 Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying the Physical Connection
 Checking Static IP Address Settings
Verifying Dhcp Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
 Checking Power Connection
Eliminating DNS or Other Connectivity Errors
 Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
 General Troubleshooting Tips
Explanation
Unlocking and Locking Options, page 4-2for details
 To resolve this problem, re-enable the port from the switch
Summary Explanation
Halfduxcollisionexceedthreshold
 OL-23091-01
 Performing a Basic Reset
Resetting or Restoring the Cisco Unified IP Phones
Problem Solution
Press the Services, Settings, or Directories
 Performing a Factory Reset
Options see Unlocking and Locking Options
Locking Options, page 4-2. Then press
 Monitoring the Voice Quality of Calls
Using the Quality Report Tool
 Using Voice Quality Metrics
 Where to Go for More Troubleshooting Information
Troubleshooting Tips
Metric Change Condition
 Cleaning the Cisco Unified IP Phone
 Providing Information to Users Via a Website
Giving Users Access to the User Options Web Pages
 How Users Get Copies of Cisco Unified IP Phone Manuals
 How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
 Installing the Synchronizer
How Users Configure Personal Directory Entries
 Ready to Install window displays
Configuring the Synchronizer
Programs Cisco Systems TabSync
 OL-23091-01
 Features
Feature Support by Protocol for Cisco Unified IP Phone
 Manager
MWI
 FAC
 Tool
 Cisco Unified IP Phone Service Application
SDK Compliance Supported
Development Notes
 Services Guide
Cisco Unified Communications Manager Features
Cisco Unified Communications Manager Assistant
Cisco Unified IP Phone Expansion Module
 Adding Language Overlays to Phone Buttons
Supporting International Users
 Support for International Call Logging
 Specification Value or Range
Physical and Operating Environment Specifications
100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter
Cisco Unified IP Phone 7962G and 7942G
 Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Pin Number
 Pin Number Function
Access Port Connector
 OL-23091-01
 Example User Information for these Procedures
Basic Phone Administration Steps
 Adding a User From an External Ldap Directory
Proceed to Configuring the Phone, page E-3
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
 Proceed to the section Configuring the Phone, page E-3
Configuring the Phone
Example johndoe
Example doe
 Procedure
 OL-23091-01
 Click Device Associations
Choose User Management End User
 Performing Final End User Configuration Steps
 IN-1
 PNG file
Capf Certificate Authority Proxy Function
IN-2
 Client matter codes
Conference joining Configurable call forward display
PCM file requirements
IN-3
 IN-4
Fast dial B-3
 Hold status Ihold Hold reversion
Hunt groups
IN-5
 IN-6
Immediate Divert enhanced feature
 IN-7
Host Name IPv4 Alternate Tftp Bootp Server Default Router
 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP
Lldp
IN-8
 IN-9
Dscp For Configuration
 IN-10
Description Establishing Identifying Restrictions
 IN-11
 Trivial File Transfer Protocol
Mobile connect TLS Mobile voice access Transfer
Secure and nonsecure indication tone
DNS
 Accessing Debug Display
Disabling access to Ethernet Information
IN-13
 IN-14
Stream
 IN-15