Client matter codes, PCM file requirements | Cisco Systems 8.6

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

5-9,B-2

Index

AutoAttendant B-6

interactions with	2-2
required for Cisco Unified IP Phones 3-2
verifying settings	9-4

Cisco Unified Communications Manager Administration adding telephony features using 5-1

Cisco Unified Communications Manager Assistant B-6

Cisco Unified IP Phone

adding manually to Cisco Unified Communications

Manager	2-11
adding to Cisco Unified Communications
Manager	2-8
cleaning	9-18
configuration checklist					1-22
configuration requirements 1-21
configuring user services					5-28
installation checklist				1-25
installation overview				1-21,1-25
installation requirements					1-21
modifying phone button templates						5-25
mounting to wall			3-12
power 2-3
registering		2-8
registering with Cisco Unified Communications
Manager	2-9,2-11
resetting	9-13
technical specifications					D-1
using LDAP directories					5-24
web page	7-1
Cisco Unified IP Phone Expansion Module
attaching to phone 3-9
status screen		8-13
support	B-6
troubleshooting			9-13
Cisco VT Advantage			B-6
cleaning the Cisco Unified IP Phone						9-18
Clear softkey	8-3,8-9
client matter codes			5-8,B-2

computer telephony integration (CTI) applications B-2conference

secure 1-16,B-4
conference joining			5-9
configurable call forward display					5-6,5-9
Configuration
Power Save		5-32
configuration file
creating	9-5
encrypted		1-14
modifying		6-1
overview		2-5
configuring
from a Cisco Unified IP Phone					4-2
LDAP directories				5-24
overview		1-21
personal directories				5-24
phone button templates 5-25
Power Save		5-32
softkey templates				5-27
user features			5-28
connecting
handset	3-6
headset	3-6
to AC adapter			3-7
to a computer			3-7
to the network			3-7

connecting IP Phones to other IP Phones (daisy

chaining)	9-10
corporate directories B-5
CTI applications		5-9
CTL file
deleting from phone 9-14
requesting		2-7
custom phone rings
about	6-2

creating 6-2,6-3,6-5

PCM file requirements 6-3


	IN-3		OL-23091-01
	IN-3		OL-23091-01

Image 240

Cisco Systems 8.6 Client matter codes, Conference joining Configurable call forward display, PCM file requirements, IN-3

Contents

Americas Headquarters Text Part Number OL-23091-01Page N T E N T S Iii Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Network Configuration Vii Verifying Dhcp Settings Viii Technical Specifications D-1 OL-23091-01 Overview AudienceOrganization Chapter Description Cisco Unified Communications Manager Administration Related DocumentationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business Edition Document Conventions Cisco Product Security OverviewConvention Description Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE What Networking Protocols are Used? Networking Protocol Purpose Usage Notes CDP CppdpDhcp Cisco Tftp in the Cisco Unified Communications Manager Features and Services Guide See Network Configuration Menu,IPv6 in the Cisco Unified Communications See the LLDP-MED and Cisco Discovery Protocol IPv6 Support on Cisco Unified IP Phones Communications Manager Security GuideUnified Communications Manager System Guide Related Topics Feature Overview Configuring Telephony Features Providing Users with Feature Information Related Topic See Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature Description Feature Description More information, see Device Configuration Menu, Understanding Security ProfilesMore information Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewRequired Network Components Best Practices-Requirements and Recommendations Reducing Power Consumption on the Phones Security Restrictions OL-23091-01 Purpose For More Information Communications Manager Administration See Cisco Communications ManagerGuide Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information See Providing Power to the Cisco Unified IP See Installing the Cisco Unified IP PhonesSee Feature Key Capacity Increase for Cisco Phones, See Configuring Startup Network Settings Network Configuration IPv4 Configuration and configureChoose Settings Network Configuration IPv4 Choosing Settings Network Configuration Network Configuration IPv6 Configuration and configure Network Configuration IPv6 ConfigurationSee Cisco Unified IP Phone 7962G, 7942G 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Understanding Phone Configuration Files Resolving Startup Problems, Security Guide, Configuring the Cisco CTL ClientUnderstanding the Phone Startup Process Purpose Related Topics Security Guide, Security by Default Adding Phones with Auto-Registration, Adding Phones with Auto-Registration RequiresMethod Address? Adding Phones with Auto-Registration and Taps Procedure Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols See Configuring Startup Network Settings,Converting a New Phone from Sccp to SIP Converting an In-Use Phone from One Protocol to the Other Deploying a Phone in an Sccp and SIP Environment OL-23091-01 Setting Up the Cisco Unified IP Phones Before You Begin Cisco Unified Communications Manager Configuration Network and Access Ports, Handset, Speakerphone, Headset,Understanding the Cisco Unified IP Phone Components Network Requirements Network and Access Ports Handset Connecting a Headset SpeakerphoneHeadset Audio Quality Enabling a Wireless Headset on the Cisco Unified IP Phones Using External DevicesDisabling a Headset Installing the Cisco Unified IP Phones Before You BeginSee Adding Phones to the Cisco Unified Communications Adapter port See Network and Access Ports, page 3-3for guidelines Connect a straight-through Ethernet cable from Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Feature Key Capacity Increase for Cisco Unified IP Phones Click Apply ConfigApply Configuration Information dialog appears Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the DesktopConfiguring Softkey Templates, Securing the Phone with a Cable Lock Mounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhonesFrom the phone, choose Settings Security Configuration Related Topic Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone IPv4 Network SettingsCategory Description PC Vlan Network Configuration Menu IPv6 Network Settings Option Description To Change Option Description To Change Configuration System Enterprise PhoneUnified CM, the data Cannot be changed on VPN OL-23091-01 Option Description To Change Cisco Unified Communications Manager Security Guide. For information about unlocking CTLITL files, see Unlocking the CTL and ITL Files Configuration menu. a new From the new Tftp Server 4describes the IPv6 configuration menu options Option Description To Change Yes Unified Communications Manager Security Guide. ForInformation about unlocking the CTL file, see Unlocking CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Unified CM Configuration Menu Configuration in the Cisco Unified Communications ManagerState Designation Description SIP Configuration Menu for SIP Phones Only SIP General Configuration MenuDevice Settings SIP Profile See Cisco Unified Communications Manager Security Guide Line Settings Menu for SIP Phones Displaying a Configuration Menu, Device Configuration Menu, Call Preferences Menu for SIP Phones Http Configuration Menu Routing Directory NumberDevice Phone Add a New Speed Dial Locale Configuration Menu Is activated NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference UI Configuration Menu Device Phone Phone ConfigurationPhone Configuration Parameters Gets used see Media Configuration Menu User Preferences Audio Preferences Wideband HandsetUser Preferences Audio Preferences Wideband Headset Media Configuration Menu That the remote party receives. The remote party Is the party who is on a call with the party whoseSee also Recording Tone Phone Configuration to set this value UserPreferences Audio Preferences Wideband Handset Ethernet Configuration Menu For more information, see the Cisco UnifiedCommunications Manager System Guide, Cisco Security Configuration Menu Web Page Access, QoS Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, Network Configuration Menu Call Statistics Screen, Streaming Statistics, Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table Security Configuration Menu MICProxy Function in Cisco Unified Communications LSC System Administration Guide, Security CTL File SubmenuCisco Unified Communications Operating Cisco Unified Communications Manager ITL file, see Security by Default ITL File SubmenuUnlocking the CTL and ITL Files Cisco Unified Communications Unified Communications Manager Security GuideCisco Unified Communications Operating System Administrator Guide Configuring the Cisco CTL Client in Cisco UnifiedTrust List Menu Capf server used by the phone. Also displays 802.1X Authentication and Status AuthenticationTrusted Srst router that is available to Choose Settings Security Configuration 802.1X Authentication Device802.1X Authentication EAP-MD5 EAP-MD5 VPN Configuration Connecting to VPN25describes the 802.1X Authentication Real-Time Status When the power is lost VPN Configuration Settings Choose Settings SecurityConfiguration VPN Configuration Concentrator 1, Concentrator 2, or Concentrator 3, as desiredAES128-SHA AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Cisco Unified IPFeatures and Services Guide, Barge Choose System Service Parameter and select Administration Guide, SIP Profile Communications Manager FeaturesServices Guide, Call Pickup Amwi Configuration System Enterprise Phone Services Guide, External Call TransferRestrictions Services Guide, Presence Communications Manager FeatureFeatures and Services Guide, Call Back Features and Services Guide, Call Display Forward Maximum Hop Count service parameter Communications Manager System Guide During a call when it is being recorded Services Guide, Monitoring and RecordingIdentification enabled Incoming call information on the phone screen Communications Features and Services Unified Communications Manager FeaturesServices Guide, Cisco IP Manager CMC Guide, CTI Route Point Configuration Services Guide, Custom Phone RingsSystem Guide, Conference Bridges Services Guide, Do Not Disturb Phone Services ConfigurationServices System Guide, Cisco Unified IP Phone Unified Communications Manager Features Feature, see Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt List Administration Guide, CTI Route Point Feature and Services Guide, Intercom See Cisco Unified CommunicationsManager System Guide, Cisco Unified IP Features and Services Guide, Malicious Administration Guide, Message WaitingCisco Communications Manager System Services Guide, Music On Hold MlppPlar Features and Services Guide Barge Administration Guide, Phone ButtonAdministration Guide, Modifying Phone Features and Services Guide, Quality Features and Services Guide, Custom Phone RingsCreating Custom Phone Rings, Administration Device Phone Manager Administration SystemAdministration Guide, Conference Bridge Unified Communications Manager Features and Services Guide, Cisco Unified Mobility and Cisco Unified MobilityAdvantage and Cisco Unified Mobile Communicator Integration Administration Guide, Device Pool On the call. The user might hear a monitoring Configuration Layout pane and select Settings Common Phone Profile,Administration Guide, Time Period Manager Administration Guide Configuring Product Specific Configuration Parameters Cisco VT Advantage AdministrationAdministration Guide, Cisco Voice-Mail Configuration Window Path Parameters Device Device SettingsCommon Phone Profile Device Phone Product Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Modifying Phone Button Templates Cisco Unified IP Phone 7962GCisco Unified IP Phone 7942G Cisco Unified IP Phone 7961G /7961G-GE Choose Device Device Settings Phone Services Find and List IP Phone Services window displays Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Specifying Options that Appear on the User Options Web Pages Click Device Association Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Setting up UCR Configuring UCR 2008 in PhoneChoose Device Phone Configuring UCR 2008 in Common Phone Profile Configuring UCR 2008 in Enterprise Phone ConfigurationSet the Https Service parameter to https only Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Ringlist.xml File Format Requirements Configuring a Custom Phone Ring Creating Custom Background ImagesPCM File Requirements for Custom Ring Types List.xml File Format Requirements List.xml Example Configuring a Custom Background Image PNG File Requirements for Custom Background Images Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Click Update Device Information Phone. -1describes these itemsUDI Network Configuration Templates, Services, and Users Description Cannot be changed on the phone Vlan PC Vlan Network Statistics OL-23091-01 Device Logs Streaming StatisticsStream 1 and Stream Stream 4, or the Stream 5 hyperlink MOS LQK Information, see Monitoring the Voice Quality of Calls,Cisco Unified IP Phone uses Voice Quality Metrics Uses Related Topics A P T E R For your phone, see Using the Certificate Authority See Using Cisco Unified IP Phones with DifferentModel Information Screen Status Menu Status Messages Screen Select Status MessagesMessage Description Possible Explanation and Action Address. See Network Configuration Menu Configuration 802.1X Authentication option onAuthentication and Status, Unified Communications Manager Security Guide Network Configuration Menu, page 4-5section If you are using DHCP, check the Dhcp server Configuration Menu, page 4-34for details Menu, page 4-5for detailsSee Firmware Versions Screen, page 8-12to verify Device Phone Configuration Menu, page 4-5for details Provided a DNS server. Check the Dhcp serverSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Network Statistics Screen Select Status Network Statistics Port IPv4 Firmware Versions Screen IPv6Select Firmware Versions To exit the Firmware Version screen, press the Exit softkey Expansion Module Status Screen Select Expansion ModuleTo exit the Expansion Module screen, press the Exit softkey Press the Settings button Select Status Call Statistics ScreenSelect Call Statistics Preceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone uses Using Test Tone Place a call Status Menu Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages, Checking Network Connectivity, Identifying Error Messages Verifying Tftp Server SettingsChecking Network Connectivity Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Feature Services Creating a New Configuration File Be removed from the phone and deleted if necessary Cisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP AddressVerifying the Physical Connection Verifying Dhcp Settings Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause General Troubleshooting Tips ExplanationUnlocking and Locking Options, page 4-2for details To resolve this problem, re-enable the port from the switch Summary ExplanationHalfduxcollisionexceedthreshold OL-23091-01 Resetting or Restoring the Cisco Unified IP Phones Performing a Basic ResetProblem Solution Press the Services, Settings, or Directories Performing a Factory Reset Options see Unlocking and Locking OptionsLocking Options, page 4-2. Then press Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Where to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Subscribe to Services and Configure Phone Features How Users Configure Personal Directory Entries Installing the Synchronizer Ready to Install window displays Configuring the SynchronizerPrograms Cisco Systems TabSync OL-23091-01 Feature Support by Protocol for Cisco Unified IP Phone Features MWI Manager FAC Tool Cisco Unified IP Phone Service Application SDK Compliance SupportedDevelopment Notes Cisco Unified Communications Manager Features Services GuideCisco Unified Communications Manager Assistant Cisco Unified IP Phone Expansion Module Supporting International Users Adding Language Overlays to Phone Buttons Support for International Call Logging Physical and Operating Environment Specifications Specification Value or Range100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Cisco Unified IP Phone 7962G and 7942G Cable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number Access Port Connector Pin Number Function OL-23091-01 Basic Phone Administration Steps Example User Information for these Procedures Proceed to Configuring the Phone, page E-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync Now Configuring the Phone Proceed to the section Configuring the Phone, page E-3Example johndoe Example doe Procedure OL-23091-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps IN-1 PNG file Capf Certificate Authority Proxy FunctionIN-2 Conference joining Configurable call forward display Client matter codesPCM file requirements IN-3 Fast dial B-3 IN-4 Hold status Ihold Hold reversion Hunt groupsIN-5 Immediate Divert enhanced feature IN-6 Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-7 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP LldpIN-8 Dscp For Configuration IN-9 Description Establishing Identifying Restrictions IN-10 IN-11 Mobile connect TLS Mobile voice access Transfer Trivial File Transfer ProtocolSecure and nonsecure indication tone DNS Accessing Debug Display Disabling access to Ethernet InformationIN-13 Stream IN-14 IN-15