Cisco Systems 8.6 manual Blf, Services Guide, Presence, Communications Manager Feature

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)
Feature		Description	Configuration Reference
Busy Lamp Field		Allows a user to monitor the call state of a	For more information, see Cisco Unified
(BLF)		directory number associated with a speed-dial	Communications Manager Features and
		button, call log, or directory listing on the phone.	Services Guide, Presence.
Busy Lamp Field		Provides enhancements to BLF speed dial. Allows	For more information, see Cisco Unified
(BLF) Pickup		you to configure a Directory Number (DN) that a	Communications Manager Feature and
		user can monitor for incoming calls. When the DN	Services Guide, Call Pickup.
		receives an incoming call, the system alerts the
		monitoring user, who can then pick up the call.
Call Back		Provides users with an audio and visual alert on the	For more information, see:
		phone when a busy or unavailable party becomes	• Cisco Unified Communications Manager
		available.
			System Guide, Cisco Unified IP Phones.
			• Cisco Unified Communications Manager
			Features and Services Guide, Call Back.
Call Chaperone		Allows an authorized Chaperone user to supervise
		and record a call.
		The Call Chaperone user intercepts and answers
		the call from the calling party, manually creates a
		conference to the called party, and remains on the
		conference to supervise and record the call. Cisco
		Unified IP Phones that have the Call Chaperone
		feature configured on them have a Record softkey.
		The Call Chaperone user presses the Record
		softkey to record a call.
		For chaperoned calls, an announcement is played
		or spoken by one of the participants at the start of
		the call. An announcement will alert later
		participants in the call that the call is being
		recorded.
		The Call Chaperone feature is supported only with
		External Call Control, which allows Cisco Unified
		Communications Manager to route audio and
		video calls to a route server that hosts routing
		rules.
Call display		Determines the information that displays for	For more information, see:
restrictions		calling or connected lines, depending on the parties	• Cisco Unified Communications Manager
		who are involved in the call.
			Administration Guide, Cisco Unified IP
			Phone Configuration.
			• Cisco Unified Communications Manager
			System Guide, Understanding Route
			Plans.
			• Cisco Unified Communications Manager
			Features and Services Guide, Call Display
			Restrictions.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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