Cisco Systems 8.6 manual Network Configuration Menu, page 4-5section

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Status Menu

Table 8-2		Status Messages on the Cisco Unified IP Phone (continued)
	Message		Description	Possible Explanation and Action
	Duplicate IP		Another device is using the IP address	• If the phone has a static IP address, verify that
			assigned to the phone.	you have not assigned a duplicate IP address. See
				Network Configuration Menu, page 4-5section
				for details.
				• If you are using DHCP, check the DHCP server
				configuration.
	Erasing CTL and ITL files		Erasing CTL or ITL files.	None. This message is informational only.
				For more information about the CTL or ITL files, see
				Cisco Unified Communications Manager Security
				Guide.
	Error update locale		One or more localization files could not	From Cisco Unified Operating System
			be found in the TFTPPath directory or	Administration, check that the following files are
			were not valid. The locale was not	located within subdirectories in the TFTP File
			changed.	Management:
				• Located in subdirectory with same name as
				network locale:
				–	tones.xml
				• Located in subdirectory with same name as user
				locale:
				–	glyphs.xml
				–	dictionary.xml
				–	kate.xml
	Failed		The phone attempted an 802.1X	Authentication typically fails for one of the following
			transaction but authentication failed.	reasons:
				• No shared secret is configured in the phone or
				authentication server.
				• The shared secret configured in the phone and the
				authentication server do not match.
				• Phone has not been configured in the
				authentication server.
	File auth error		An error occurred when the phone tried	• The file is corrupted. If the file is a phone
			to validate the signature of a signed file.	configuration file, delete the phone from the
			This message includes the name of the	Cisco Unified Communications Manager
			file that failed.	database using Cisco Unified Communications
				Manager Administration. Then add the phone
				back to the Cisco Unified Communications
				Manager database using Cisco Unified
				Communications Manager Administration.
				• There is a problem with the CTL file and the key
				for the server from which files are obtained is
				bad. In this case, run the CTL client and update
				the CTL file, making sure that the proper TFTP
				servers are included in this file.
			Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
	OL-23091-01					8-5