Cisco Systems 8.6 Feature Description Configuration Reference, Features and Services Guide, Barge

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features on the phone, see Cisco Unified IP Phone Features A–Z.

Note Cisco Unified Communications Manager Administration also provides service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, see Cisco Unified Communications Manager Administration Guide.

Table 5-1		Telephony Features for the Cisco Unified IP Phone
	Feature		Description	Configuration Reference
	Abbreviated dialing		Allows users to speed dial a phone number by	For more information, see:
			entering an assigned index code (1-99) on the	• Cisco Unified Communications Manager
			phone keypad.
				Administration Guide, Cisco Unified IP
			Note You can use Abbreviated Dialing while	Phone Configuration.
			on hook or off hook.	• Cisco Unified Communications Manager
			Users assign index codes from the User Options	System Guide, Cisco Unified IP Phones.
			web pages.
	Add Select to Join		Creates a conference by joining together existing	For more information, see Cisco Unified IP
	(Cisco Unified IP		calls that are on a single phone line.	Phone Guide, Basic Call Handling.
	Phones 7961G-GE,
	7961G, 7941G-GE,
	and 7941G Only)
	Agent Greeting		Allows an agent or administrator to create and play	For more information, see:
			a prerecorded greeting automatically at the	• Cisco Unified Communications Manager
			beginning of a call, such as a customer call, before
				Features and Services Guide, Barge and
			the agent begins the conversation with the caller.
				Privacy.
			An Agent can prerecord a single greeting or
				• Cisco Unified Communications Manager
			multiple ones as needed and create and update
			them.	System Guide, Cisco Unified IP Phones.
			When a customer calls, both callers hear the
			prerecorded greeting. The agent can remain on
			mute until the greeting ends or answer the call over
			the greeting.
			All codecs supported for the phone are supported
			for Agent Greeting calls.
			To enable Agent Greeting in the Cisco Unified CM
			Administration application, choose Device >
			Phone, locate IP Phone that you want to configure.
			Scroll to the Device Information Layout pane and
			set Builtin Bridge to On or Default.
			If Builtin Bridge is set to Default, in the
			Cisco Unified CM Administration application,
			choose System > Service Parameter and select
			the appropriate Server and Service. Scroll to the
			Clusterwide Parameters (Device - Phone) pane and
			set Builtin Bridge Enable to On.
		Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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