Cisco Systems 8.6 Resetting or Restoring the Cisco Unified IP Phones, Performing a Basic Reset

Chapter 9 Troubleshooting and Maintenance

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

Table 9-3provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module.

Table 9-3	Cisco Unified IP Phone Expansion Module Troubleshooting
Problem		Solution
No display on the Cisco Unified IP Phone		Verify that all of the cable connections are correct.
Expansion Module.		Verify that you have power to the Cisco Unified IP Phone Expansion Module.
Lighted buttons on the first Cisco Unified		Verify that the Cisco Unified IP Phone Expansion Module is configured in
IP Phone Expansion Module are all red.		Cisco Unified Communications Manager.
Lighted buttons on the second Cisco		Verify that the Cisco Unified IP Phone Expansion Module is configured in
Unified IP Phone Expansion Module are		Cisco Unified Communications Manager.
all amber.

Resetting or Restoring the Cisco Unified IP Phones

There are two general methods for resetting or restoring the Cisco Unified IP Phone:

•Performing a Basic Reset, page 9-13

•Performing a Factory Reset, page 9-14

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

Table 9-4describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Table 9-4	Basic Reset Methods
Operation		Performing	Explanation
Restart phone		Press the Services, Settings, or Directories	Resets any user and network configuration changes
		button and then press **#**.	that you have made, but that the phone has not
			written to its Flash memory, to previously saved
			settings, then restarts the phone.

	Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01		9-13