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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Status Menu
Status Messages Screen
The Status Messages screen displays the 10 most recent status messages that the phone has generated.
You can access this screen at any time, even if the phone has not finished starting up. Table 8-2 describes
the status messages that might appear. This table also includes actions you can take to address errors.
To display the Status Messages screen, follow these steps:
Procedure
Step 1 Press the Settings button
Step 2 Select Status
Step 3 Select Status Messages
Step 4 To remove current status messages, press the Clear softkey.
Step 5 To exit the Status Messages screen, press the Exit softkey.
Tab l e 8-2 Status Messages on the Cisco Unified IP Phone
Message Description Possible Explanation and Action
BootP server used The phone obtained its IP address from a
BootP server rather than a DHCP server.
None. This message is informational only.
CFG file not found The name-based and default
configuration file was not found on the
TFTP Server.
The Cisco Unified Communications Manager creates
a configuration file for the phone with the phone is
added to the database. If the phone has not been added
to the Cisco Unified Communications Manager
database, the TFTP server generates a CFG File Not
Found response.
• Phone is not registered with Cisco Unified
Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See Adding
Phones with Cisco Unified Communications
Manager Administration, page 2-11 for details.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of the TFTP server. See Network
Configuration Menu, page 4-5 for details on
assigning a TFTP server.
CFG TFTP Size Error The configuration file is too large for file
system on the phone.
Power cycle the phone.