Cisco Systems 8.6 Menu, page 4-5for details, See Firmware Versions Screen, page 8-12to verify

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Status Menu

Table 8-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
File not found		The phone cannot locate, on the TFTP	From Cisco Unified Operating System
		server, the phone load file that is	Administration, make sure that the phone load file is
		specified in the phone configuration file.	on the TFTP server, and that the entry in the
			configuration file is correct.
IP address released		The phone has been configured to release	The phone remains idle until it is power cycled or you
		its IP address.	reset the DHCP address. See Network Configuration
			Menu, page 4-5for details.
ITL installed		The ITL file is installed in the phone.	None. This message is informational only. The ITL
			file was not installed previously.
			For more information about the ITL file, see Cisco
			Unified Communications Manager Security Guide.
Load Auth Failed		The phone could not load a configuration	Check that:
		file.	• A good version of the configuration file exists on
			the applicable server.
			• The phone load file being downloaded has not
			been altered or renamed.
			• The phone load type is compatible; for example,
			you cannot place a DEV load configuration file
			on a REL-signed phone.
Load ID incorrect		Load ID of the software file is of the	Check the load ID assigned to the phone (from Cisco
		wrong type.	Unified Communications Manager, choose Device >
			Phone). Verify that the load ID is entered correctly.
Load rejected HC		The application that was downloaded is	Occurs if you were attempting to install a version of
		not compatible with the phone’s	software on this phone that did not support hardware
		hardware.	changes on this newer phone.
			Check the load ID assigned to the phone (from Cisco
			Unified Communications Manager, choose Device >
			Phone). Re-enter the load displayed on the phone.
			See Firmware Versions Screen, page 8-12to verify
			the phone setting.
Load Server is invalid		Indicates an invalid TFTP server	The Load Server setting is not valid. The Load Server
		IP address or name in the Load Server	specifies a TFTP server IP address or name from
		option.	which the phone firmware can be retrieved for
			upgrades on the phones.
			Check the Load Server entry (from Cisco Unified
			Communications Manager Administration, choose
			Device > Phone).
No default router		DHCP or static configuration did not	• If the phone has a static IP address, verify that the
		specify a default router.	default router has been configured. See Network
			Configuration Menu, page 4-34for details.
			• If you are using DHCP, the DHCP server has not
			provided a default router. Check the DHCP
			server configuration.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

8-6 OL-23091-01