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Cisco Unified IP Phone Administration
Guide for Cisco Unified Communi
cations Manager 8.6 (SCCP and SIP)
OL-23091-01
Contents
Main
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CONTENTS
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Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Document Conventions
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An Overview of the Cisco Unified IP Phones
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What Networking Protocols are Used?
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IPv6 Support on Cisco Unified IP Phones
What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phones
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
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Overview of Supported Security Features
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Understanding Security Profiles
Identifying Authenticated, Encrypted, and Protected Phone Calls
Establishing and Identifying Secure Conference Calls
Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
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Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
Security Restrictions
Reducing Power Consumption on the Phones
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
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Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phones
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Preparing to Install the Cisco Unified IP Phones on Your Network
Understanding Interactions with Other Cisco Unified IP Telephony Products
Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager
Understanding How the Cisco Unified IP Phones Interact with the VLAN
Providing Power to the Cisco Unified IP Phones
Power Guidelines
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
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Understanding the Phone Startup Process
Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones with BAT
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from SCCP to SIP
Converting an In-Use Phone from One Protocol to the Other
Deploying a Phone in an SCCP and SIP Environment
Determining the MAC Address for a Cisco Unified IP Phones
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Setting Up the Cisco Unified IP Phones
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phone Components
Network and Access Ports
Handset
Speakerphone
Headset
Audio Quality
Connecting a Headset
Disabling a Headset
Enabling a Wireless Headset on the Cisco Unified IP Phones
Using External Devices
Installing the Cisco Unified IP Phones
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Attaching a Cisco Unified IP Phone Expansion Module
Feature Key Capacity Increase for Cisco Unified IP Phones
Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Placement on the Desktop
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
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Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phones
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Configuring Settings on the Cisco Unified IP Phones
Configuration Menus on the Cisco Unified IP Phones
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Overview of Options Configurable from a Phone
Network Configuration Menu
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Understanding DHCPv6 and Autoconfiguration
Device Configuration Menu
Unified CM Configuration Menu
SIP Configuration Menu for SIP Phones Only
SIP General Configuration Menu
Line Settings Menu for SIP Phones
Call Preferences Menu for SIP Phones
HTTP Configuration Menu
Locale Configuration Menu
NTP Configuration Menu for SIP Phones
UI Configuration Menu
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Media Configuration Menu
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Ethernet Configuration Menu
Security Configuration Menu
QoS Configuration Menu
Network Configuration Menu
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Security Configuration Menu
CTL File Submenu
ITL File Submenu
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Trust List Menu
802.1X Authentication and Status
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VPN Configuration
Connecting to VPN
VPN Configuration Settings
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
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Configuring Product Specific Configuration Parameters
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Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Modifying a Phone Button Template for Personal Address Book or Fast Dials
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Enabling EnergyWise on the Cisco Unified IP Phone
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Setting up UCR 2008
Configuring UCR 2008 in Phone
Configuring UCR 2008 in Common Phone Profile
Configuring UCR 2008 in Enterprise Phone Configuration
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Customizing the Cisco Unified IP Phones
Customizing and Modifying Configuration Files
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Creating Custom Background Images
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Codec
Monitoring the Cisco Unified IP Phones Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols
Device Information
Network Configuration
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Network Statistics
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Device Logs
Streaming Statistics
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
Model Information Screen
Status Menu
Status Messages Screen
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Network Statistics Screen
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Firmware Versions Screen
Expansion Module Status Screen
Call Statistics Screen
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Using Test Tone
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Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Symptom: The Cisco Unified IP Phone Displays the Message Security Error
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
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General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
Resetting or Restoring the Cisco Unified IP Phones
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Page
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phones
Giving Users Access to the User Options Web Pages
How Users Access the Online Help System on the Cisco Unified IP Phone
How Users Get Copies of Cisco Unified IP Phone Manuals
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
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B
Feature Support by Protocol for Cisco Unified IP Phone
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C
Supporting International Users
Adding Language Overlays to Phone Buttons
Installing the Cisco Unified Communications Manager Locale Installer
Support for International Call Logging
D
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
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E
Basic Phone Administration Steps
Example User Information for these Procedures
Adding a User to Cisco Unified Communications Manager
Adding a User From an External LDAP Directory
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
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Performing Final End User Configuration Steps
INDEX
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