PNG file, IN-2 | Cisco Systems 8.6 guide

Index

auto pickup 5-3auto-registration using 2-9

auxiliary VLAN 2-3

B

background image
configuring			6-5
creating		6-3
custom		6-3
List.xml file			6-3,6-4
PNG file		6-4,6-5
barge	1-21,5-4,B-1
call security restrictions				1-17
BAT (Bulk Administration Tool)					2-11
BLF for Call Lists			4-26
block external to external transfer					5-4
BootP	1-5
BOOTP Server 4-13
Bootstrap Protocol (BootP)				1-5
Busy Lamp Field (BLF) Pickup					5-5,B-1

Busy Lamp Field (BLF) speed dial 5-5busy lamp field speed dial B-1,B-2

C

cable lock, connecting to phone 3-12

call
authenticated			1-16
encrypted		1-16
security interactions				1-17
Call Back	5-5
call back	B-2
call display restrictions				5-5,B-2
caller ID	5-7,B-2
caller id blocking			5-7
call forward		5-6

call forward all				5-6
call forward busy				5-6
call forward no answer						5-6
call forward no coverage						5-6
destination override					5-6
display, configuring					5-6
loop breakout			5-6
loop prevention				5-6
call forward all B-2
call forward all breakout					B-2
call forward all loop prevention							B-2
call forward busy			B-2
call forward configurable display							B-2
call forward destination override							5-6,B-2
call forward display, configuring							5-9
call forward no answer					B-2
call logs	B-5
call park	5-6,B-2
call pickup 5-3,B-2
call recording		5-7
call security restrictions using Barge								1-17
call statistics		B-5
Call Statistics screen				8-1
call waiting		5-7,B-2
CAPF (Certificate Authority Proxy Function) 1-14
cbarge	5-4,B-1
cell phone interference					1-1
certificate trust list file
See CTL file
Cisco Discovery Protocol
See CDP
Cisco Extension Mobility Change PIN								5-8,B-3
Cisco Extension Mobility Cross Cluster (EMCC)									5-8
Cisco Extension Mobility Cross Cluster Service									B-3
Cisco IP Manager Assistant (Cisco IPMA) 5-8
Cisco Peer to Peer Distribution Protocol (CPPDP)									1-6
Cisco Unified Communications Manager
adding phone to database of							2-8
attendant console				B-6

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

	OL-23091-01	IN-2

Image 239

Cisco Systems 8.6 manual PNG file, Capf Certificate Authority Proxy Function, IN-2

Contents

Text Part Number OL-23091-01 Americas HeadquartersPage Iii N T E N T S Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Vii Network Configuration Viii Verifying Dhcp Settings Technical Specifications D-1 OL-23091-01 Chapter Description OverviewAudience Organization Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified IP Phone 7900 Series Boldface font Document ConventionsCisco Product Security Overview Convention Description Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Cisco Tftp in the Cisco Unified Communications CDPCppdp Dhcp See the LLDP-MED and Cisco Discovery Protocol Manager Features and Services GuideSee Network Configuration Menu, IPv6 in the Cisco Unified Communications Unified Communications Manager System Guide IPv6 Support on Cisco Unified IP PhonesCommunications Manager Security Guide Related Topics Configuring Telephony Features Feature Overview Related Topic Providing Users with Feature Information Communications Manager See Troubleshooting Guide for Cisco UnifiedTopic Reference Feature Description Overview of Supported Security Features Feature Description More information More information, see Device Configuration Menu,Understanding Security Profiles Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Establishing and Identifying Protected Calls Security Restrictions with Conference Calls Required Network Components Supporting 802.1X Authentication on Cisco Unified IP PhonesOverview Best Practices-Requirements and Recommendations Security Restrictions Reducing Power Consumption on the Phones OL-23091-01 Purpose For More Information Guide Communications Manager AdministrationSee Cisco Communications Manager Task Purpose For More Information Installing Cisco Unified IP PhonesChecklist for Installing the Cisco Unified IP Phones Administration Guide Phones, See Providing Power to the Cisco Unified IPSee Installing the Cisco Unified IP Phones See Feature Key Capacity Increase for Cisco Choosing Settings Network Configuration See Configuring Startup Network SettingsNetwork Configuration IPv4 Configuration and configure Choose Settings Network Configuration IPv4 7961G, 7961G-GE, 7941G, and 7941G-GE Network Configuration IPv6 Configuration and configureNetwork Configuration IPv6 Configuration See Cisco Unified IP Phone 7962G, 7942G A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding Phone Configuration Files Purpose Related Topics Resolving Startup Problems,Security Guide, Configuring the Cisco CTL Client Understanding the Phone Startup Process Adding Phones with Auto-Registration, Security Guide, Security by Default Method Address? Adding Phones with Auto-RegistrationRequires Adding Phones with Auto-Registration and Taps Adding Phones with BAT Procedure Converting a New Phone from Sccp to SIP Using Cisco Unified IP Phones with Different ProtocolsSee Configuring Startup Network Settings, Deploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from One Protocol to the Other OL-23091-01 Before You Begin Setting Up the Cisco Unified IP Phones Network Requirements Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Understanding the Cisco Unified IP Phone Components Handset Network and Access Ports Audio Quality Connecting a HeadsetSpeakerphone Headset Disabling a Headset Enabling a Wireless Headset on the Cisco Unified IP PhonesUsing External Devices Adapter port Installing the Cisco Unified IP PhonesBefore You Begin See Adding Phones to the Cisco Unified Communications Connect a straight-through Ethernet cable from See Network and Access Ports, page 3-3for guidelines Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Apply Configuration Information dialog appears Feature Key Capacity Increase for Cisco Unified IP PhonesClick Apply Config Configuring Softkey Templates, Adjusting the Placement of the Cisco Unified IP PhoneAdjusting Cisco Unified IP Phone Placement on the Desktop Mounting the Phone to the Wall Securing the Phone with a Cable Lock Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process From the phone, choose Settings Security Configuration Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phones Related Topic Configuration Menus on the Cisco Unified IP Phones Configuring Settings on the Cisco Unified IP Phones Unlocking and Locking Options Displaying a Configuration Menu Editing Values PC Vlan Overview of Options Configurable from a PhoneIPv4 Network Settings Category Description IPv6 Network Settings Network Configuration Menu Option Description To Change Option Description To Change Cannot be changed on ConfigurationSystem Enterprise Phone Unified CM, the data VPN OL-23091-01 Option Description To Change ITL files, see Unlocking the CTL and ITL Files Cisco Unified Communications Manager SecurityGuide. For information about unlocking CTL From the new Tftp Server Configuration menu. a new 4describes the IPv6 configuration menu options Option Description To Change CTL and ITL Files, YesUnified Communications Manager Security Guide. For Information about unlocking the CTL file, see Unlocking Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Designation Description Unified CM Configuration MenuConfiguration in the Cisco Unified Communications Manager State See Cisco Unified Communications Manager Security Guide SIP Configuration Menu for SIP Phones OnlySIP General Configuration Menu Device Settings SIP Profile Displaying a Configuration Menu, Device Configuration Menu, Line Settings Menu for SIP Phones Call Preferences Menu for SIP Phones Device Phone Add a New Speed Dial Http Configuration MenuRouting Directory Number Is activated Locale Configuration Menu Reference NTP Configuration Menu for SIP PhonesNTP Configuration Menu for SIP Phones Parameters UI Configuration MenuDevice Phone Phone Configuration Phone Configuration User Preferences Audio Preferences Wideband Headset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Handset Media Configuration Menu See also Recording Tone That the remote party receives. The remote partyIs the party who is on a call with the party whose Wideband Handset Phone Configuration to set this valueUser Preferences Audio Preferences Communications Manager System Guide, Cisco Ethernet Configuration MenuFor more information, see the Cisco Unified Web Page Access, Security Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, QoS Configuration Menu Call Statistics Screen, Streaming Statistics, Network Configuration Menu Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table LSC Security Configuration MenuMIC Proxy Function in Cisco Unified Communications Cisco Unified Communications Manager System Administration Guide, SecurityCTL File Submenu Cisco Unified Communications Operating Cisco Unified Communications ITL file, see Security by DefaultITL File Submenu Unlocking the CTL and ITL Files Communications Operating Unified Communications ManagerSecurity Guide Cisco Unified Capf server used by the phone. Also displays System Administrator GuideConfiguring the Cisco CTL Client in Cisco Unified Trust List Menu Trusted Srst router that is available to 802.1X Authentication and StatusAuthentication EAP-MD5 Choose Settings Security Configuration802.1X Authentication Device 802.1X Authentication EAP-MD5 When the power is lost VPN ConfigurationConnecting to VPN 25describes the 802.1X Authentication Real-Time Status Configuration VPN Configuration VPN Configuration SettingsChoose Settings Security AES256-SHA DES-CBC3-SHA Concentrator 1, Concentrator 2, orConcentrator 3, as desired AES128-SHA Configuring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceAdministration Guide, Cisco Unified IP Features and Services Guide, Barge Amwi Administration Guide, SIP ProfileCommunications Manager Features Services Guide, Call Pickup Restrictions Configuration System Enterprise PhoneServices Guide, External Call Transfer Features and Services Guide, Call Display Services Guide, PresenceCommunications Manager Feature Features and Services Guide, Call Back Communications Manager System Guide Forward Maximum Hop Count service parameter Incoming call information on the phone screen During a call when it is being recordedServices Guide, Monitoring and Recording Identification enabled CMC Communications Features and ServicesUnified Communications Manager Features Services Guide, Cisco IP Manager System Guide, Conference Bridges Guide, CTI Route Point ConfigurationServices Guide, Custom Phone Rings System Guide, Cisco Unified IP Phone Services Guide, Do Not DisturbPhone Services Configuration Services Unified Communications Manager Features Administration Guide, CTI Route Point Feature, see Cisco Unified CommunicationsManager Features and Services Guide, Hold Administration Guide, Hunt List Manager System Guide, Cisco Unified IP Feature and Services Guide, IntercomSee Cisco Unified Communications Cisco Communications Manager System Features and Services Guide, MaliciousAdministration Guide, Message Waiting Plar Services Guide, Music On HoldMlpp Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Administration Guide, Modifying Phone Creating Custom Phone Rings, Features and Services Guide, CustomPhone Rings Unified Communications Manager Administration Device PhoneManager Administration System Administration Guide, Conference Bridge Communicator Integration Features and Services Guide, Cisco UnifiedMobility and Cisco Unified Mobility Advantage and Cisco Unified Mobile On the call. The user might hear a monitoring Administration Guide, Device Pool Manager Administration Guide Configuration Layout pane and selectSettings Common Phone Profile, Administration Guide, Time Period Administration Guide, Cisco Voice-Mail Configuring Product Specific Configuration ParametersCisco VT Advantage Administration Device Phone Product Configuration Window Path ParametersDevice Device Settings Common Phone Profile Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Cisco Unified IP Phone 7961G /7961G-GE Modifying Phone Button TemplatesCisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Find and List IP Phone Services window displays Choose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up Services Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Click Device Association Specifying Options that Appear on the User Options Web Pages Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Choose Device Phone Setting up UCRConfiguring UCR 2008 in Phone Choose Device Device Settings Common Phone Profile Configuring UCR 2008 in Common Phone ProfileConfiguring UCR 2008 in Enterprise Phone Configuration Set the Https Service parameter to https only OL-23091-01 Customizing the Cisco Unified IP Phones Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone RingCreating Custom Background Images List.xml Example List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Click Update Disabling and Enabling Web Page Access UDI Device InformationPhone. -1describes these items Templates, Services, and Users Network Configuration Description Vlan Cannot be changed on the phone PC Vlan Network Statistics OL-23091-01 Stream 4, or the Stream 5 hyperlink Device LogsStreaming Statistics Stream 1 and Stream Cisco Unified IP Phone uses MOS LQKInformation, see Monitoring the Voice Quality of Calls, Uses Voice Quality Metrics Related Topics A P T E R Status Menu For your phone, see Using the Certificate AuthoritySee Using Cisco Unified IP Phones with Different Model Information Screen Message Description Possible Explanation and Action Status Messages ScreenSelect Status Messages Unified Communications Manager Security Guide Address. See Network Configuration MenuConfiguration 802.1X Authentication option on Authentication and Status, If you are using DHCP, check the Dhcp server Network Configuration Menu, page 4-5section Device Phone Configuration Menu, page 4-34for detailsMenu, page 4-5for details See Firmware Versions Screen, page 8-12to verify See Cisco Unified Communications Manager Security Configuration Menu, page 4-5for detailsProvided a DNS server. Check the Dhcp server Message Description Possible Explanation and Action Select Status Network Statistics Network Statistics Screen Port IPv4 To exit the Firmware Version screen, press the Exit softkey Firmware Versions ScreenIPv6 Select Firmware Versions To exit the Expansion Module screen, press the Exit softkey Expansion Module Status ScreenSelect Expansion Module Select Call Statistics Press the Settings button Select StatusCall Statistics Screen That the Cisco Unified IP Phone uses Preceding 8-second interval of the voice stream. For more Using Test Tone Place a call Status Menu Resolving Startup Problems Troubleshooting and Maintenance Identifying Error Messages, Checking Network Connectivity, Verifying IP Addressing and Routing Identifying Error MessagesVerifying Tftp Server Settings Checking Network Connectivity Choose Tools Control Center Feature Services Verifying DNS SettingsVerifying Cisco Unified Communications Manager Settings Cisco CallManager and Tftp Services Are Not Running Be removed from the phone and deleted if necessary Creating a New Configuration File Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlySymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying the Voice Vlan Configuration Checking Power Connection Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security Unlocking and Locking Options, page 4-2for details General Troubleshooting TipsExplanation Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchSummary Explanation OL-23091-01 Press the Services, Settings, or Directories Resetting or Restoring the Cisco Unified IP PhonesPerforming a Basic Reset Problem Solution Locking Options, page 4-2. Then press Performing a Factory ResetOptions see Unlocking and Locking Options Monitoring the Voice Quality of Calls Using the Quality Report Tool Using Voice Quality Metrics Metric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website Giving Users Access to the User Options Web Pages How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Programs Cisco Systems TabSync Ready to Install window displaysConfiguring the Synchronizer OL-23091-01 Features Feature Support by Protocol for Cisco Unified IP Phone Manager MWI FAC Tool Development Notes Cisco Unified IP Phone Service ApplicationSDK Compliance Supported Cisco Unified IP Phone Expansion Module Cisco Unified Communications Manager FeaturesServices Guide Cisco Unified Communications Manager Assistant Adding Language Overlays to Phone Buttons Supporting International Users Support for International Call Logging Cisco Unified IP Phone 7962G and 7942G Physical and Operating Environment SpecificationsSpecification Value or Range 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Pin Number Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Pin Number Function Access Port Connector OL-23091-01 Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Choose System Ldap Ldap Directory Example doe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example johndoe Procedure OL-23091-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps IN-1 IN-2 PNG fileCapf Certificate Authority Proxy Function IN-3 Conference joining Configurable call forward displayClient matter codes PCM file requirements IN-4 Fast dial B-3 IN-5 Hold status Ihold Hold reversionHunt groups IN-6 Immediate Divert enhanced feature IN-7 Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-8 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPLldp IN-9 Dscp For Configuration IN-10 Description Establishing Identifying Restrictions IN-11 DNS Mobile connect TLS Mobile voice access TransferTrivial File Transfer Protocol Secure and nonsecure indication tone IN-13 Accessing Debug DisplayDisabling access to Ethernet Information IN-14 Stream IN-15