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Text Part Number OL-23091-01
Page
N T E N T S
Iii
Manager
Editing Values
Telephony Features Available for the Cisco Unified IP Phone
Network Configuration
Vii
Verifying Dhcp Settings
Viii
Technical Specifications D-1
OL-23091-01
Organization
Overview
Audience
Chapter Description
Cisco Unified IP Phone 7900 Series
Cisco Unified Communications Manager Administration
Related Documentation
Cisco Unified Communications Manager Business Edition
Convention Description
Document Conventions
Cisco Product Security Overview
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An Overview of the Cisco Unified IP Phones
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
Dhcp
CDP
Cppdp
Cisco Tftp in the Cisco Unified Communications
IPv6 in the Cisco Unified Communications
Manager Features and Services Guide
See Network Configuration Menu,
See the LLDP-MED and Cisco Discovery Protocol
Communications Manager Security Guide
IPv6 Support on Cisco Unified IP Phones
Unified Communications Manager System Guide
Related Topics
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Related Topic
Topic Reference
See Troubleshooting Guide for Cisco Unified
Communications Manager
Overview of Supported Security Features
Feature Description
Feature Description
Understanding Security Profiles
More information, see Device Configuration Menu,
More information
Establishing and Identifying Secure Conference Calls
Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
Security Restrictions with Conference Calls
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Required Network Components
Best Practices-Requirements and Recommendations
Reducing Power Consumption on the Phones
Security Restrictions
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Purpose For More Information
See Cisco Communications Manager
Communications Manager Administration
Guide
Administration Guide
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phones
Task Purpose For More Information
See Feature Key Capacity Increase for Cisco
See Providing Power to the Cisco Unified IP
See Installing the Cisco Unified IP Phones
Phones,
Choose Settings Network Configuration IPv4
See Configuring Startup Network Settings
Network Configuration IPv4 Configuration and configure
Choosing Settings Network Configuration
See Cisco Unified IP Phone 7962G, 7942G
Network Configuration IPv6 Configuration and configure
Network Configuration IPv6 Configuration
7961G, 7961G-GE, 7941G, and 7941G-GE
A P T E R
Related Topic
Providing Power to the Cisco Unified IP Phones
Power Outage
Power Guidelines
Power Type Guidelines
Understanding Phone Configuration Files
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Resolving Startup Problems,
Security Guide, Configuring the Cisco CTL Client
Purpose Related Topics
Security Guide, Security by Default
Adding Phones with Auto-Registration,
Requires
Adding Phones with Auto-Registration
Method Address?
Adding Phones with Auto-Registration and Taps
Procedure
Adding Phones with BAT
See Configuring Startup Network Settings,
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Converting an In-Use Phone from One Protocol to the Other
Deploying a Phone in an Sccp and SIP Environment
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Setting Up the Cisco Unified IP Phones
Before You Begin
Understanding the Cisco Unified IP Phone Components
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Network Requirements
Network and Access Ports
Handset
Headset
Connecting a Headset
Speakerphone
Audio Quality
Using External Devices
Enabling a Wireless Headset on the Cisco Unified IP Phones
Disabling a Headset
See Adding Phones to the Cisco Unified Communications
Installing the Cisco Unified IP Phones
Before You Begin
Adapter port
See Network and Access Ports, page 3-3for guidelines
Connect a straight-through Ethernet cable from
Cisco Unified IP Phone 7962G and 7942G Cable Connections
Attaching a Cisco Unified IP Phone Expansion Module
Click Apply Config
Feature Key Capacity Increase for Cisco Unified IP Phones
Apply Configuration Information dialog appears
Adjusting Cisco Unified IP Phone Placement on the Desktop
Adjusting the Placement of the Cisco Unified IP Phone
Configuring Softkey Templates,
Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
Configuring Security on the Cisco Unified IP Phones
Configuring Startup Network Settings
From the phone, choose Settings Security Configuration
Related Topic
Configuring Settings on the Cisco Unified IP Phones
Configuration Menus on the Cisco Unified IP Phones
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Category Description
Overview of Options Configurable from a Phone
IPv4 Network Settings
PC Vlan
Network Configuration Menu
IPv6 Network Settings
Option Description To Change
Option Description To Change
Unified CM, the data
Configuration
System Enterprise Phone
Cannot be changed on
VPN
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Option Description To Change
Guide. For information about unlocking CTL
Cisco Unified Communications Manager Security
ITL files, see Unlocking the CTL and ITL Files
Configuration menu. a new
From the new Tftp Server
4describes the IPv6 configuration menu options
Option Description To Change
Information about unlocking the CTL file, see Unlocking
Yes
Unified Communications Manager Security Guide. For
CTL and ITL Files,
Understanding DHCPv6 and Autoconfiguration
Device Configuration Menu
State
Unified CM Configuration Menu
Configuration in the Cisco Unified Communications Manager
Designation Description
Device Settings SIP Profile
SIP Configuration Menu for SIP Phones Only
SIP General Configuration Menu
See Cisco Unified Communications Manager Security Guide
Line Settings Menu for SIP Phones
Displaying a Configuration Menu, Device Configuration Menu,
Call Preferences Menu for SIP Phones
Routing Directory Number
Http Configuration Menu
Device Phone Add a New Speed Dial
Locale Configuration Menu
Is activated
NTP Configuration Menu for SIP Phones
NTP Configuration Menu for SIP Phones
Reference
Phone Configuration
UI Configuration Menu
Device Phone Phone Configuration
Parameters
User Preferences Audio Preferences Wideband Handset
Gets used see Media Configuration Menu
User Preferences Audio Preferences Wideband Headset
Media Configuration Menu
Is the party who is on a call with the party whose
That the remote party receives. The remote party
See also Recording Tone
Preferences Audio Preferences
Phone Configuration to set this value
User
Wideband Handset
For more information, see the Cisco Unified
Ethernet Configuration Menu
Communications Manager System Guide, Cisco
Security Configuration Menu
Web Page Access,
QoS Configuration Menu
Displaying a Configuration Menu, Network Configuration Menu,
Network Configuration Menu
Call Statistics Screen, Streaming Statistics,
Option Description To Change
Protocol. Settings include Enabled-default Disabled
Settings Common Device Configuration
See Table
Proxy Function in Cisco Unified Communications
Security Configuration Menu
MIC
LSC
Cisco Unified Communications Operating
System Administration Guide, Security
CTL File Submenu
Cisco Unified Communications Manager
Unlocking the CTL and ITL Files
ITL file, see Security by Default
ITL File Submenu
Cisco Unified Communications
Cisco Unified
Unified Communications Manager
Security Guide
Communications Operating
Trust List Menu
System Administrator Guide
Configuring the Cisco CTL Client in Cisco Unified
Capf server used by the phone. Also displays
Authentication
802.1X Authentication and Status
Trusted Srst router that is available to
802.1X Authentication EAP-MD5
Choose Settings Security Configuration
802.1X Authentication Device
EAP-MD5
25describes the 802.1X Authentication Real-Time Status
VPN Configuration
Connecting to VPN
When the power is lost
Choose Settings Security
VPN Configuration Settings
Configuration VPN Configuration
AES128-SHA
Concentrator 1, Concentrator 2, or
Concentrator 3, as desired
AES256-SHA DES-CBC3-SHA
Configuring Features, Templates, Services, and Users
Features and Services Guide, Barge
Feature Description Configuration Reference
Administration Guide, Cisco Unified IP
Choose System Service Parameter and select
Services Guide, Call Pickup
Administration Guide, SIP Profile
Communications Manager Features
Amwi
Services Guide, External Call Transfer
Configuration System Enterprise Phone
Restrictions
Features and Services Guide, Call Back
Services Guide, Presence
Communications Manager Feature
Features and Services Guide, Call Display
Forward Maximum Hop Count service parameter
Communications Manager System Guide
Identification enabled
During a call when it is being recorded
Services Guide, Monitoring and Recording
Incoming call information on the phone screen
Services Guide, Cisco IP Manager
Communications Features and Services
Unified Communications Manager Features
CMC
Services Guide, Custom Phone Rings
Guide, CTI Route Point Configuration
System Guide, Conference Bridges
Services
Services Guide, Do Not Disturb
Phone Services Configuration
System Guide, Cisco Unified IP Phone
Unified Communications Manager Features
Administration Guide, Hunt List
Feature, see Cisco Unified Communications
Manager Features and Services Guide, Hold
Administration Guide, CTI Route Point
See Cisco Unified Communications
Feature and Services Guide, Intercom
Manager System Guide, Cisco Unified IP
Administration Guide, Message Waiting
Features and Services Guide, Malicious
Cisco Communications Manager System
Mlpp
Services Guide, Music On Hold
Plar
Administration Guide, Modifying Phone
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
Phone Rings
Features and Services Guide, Custom
Creating Custom Phone Rings,
Administration Guide, Conference Bridge
Administration Device Phone
Manager Administration System
Unified Communications Manager
Advantage and Cisco Unified Mobile
Features and Services Guide, Cisco Unified
Mobility and Cisco Unified Mobility
Communicator Integration
Administration Guide, Device Pool
On the call. The user might hear a monitoring
Administration Guide, Time Period
Configuration Layout pane and select
Settings Common Phone Profile,
Manager Administration Guide
Cisco VT Advantage Administration
Configuring Product Specific Configuration Parameters
Administration Guide, Cisco Voice-Mail
Common Phone Profile
Configuration Window Path Parameters
Device Device Settings
Device Phone Product
Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
Cisco Unified IP Phone 7942G
Modifying Phone Button Templates
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G /7961G-GE
Choose Device Device Settings Phone Services
Find and List IP Phone Services window displays
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Click Add Selected
Specifying Options that Appear on the User Options Web Pages
Click Device Association
Enabling EnergyWise on the Cisco Unified IP Phone
Field Description
Field Description
Configuring UCR 2008 in Phone
Setting up UCR
Choose Device Phone
Set the Https Service parameter to https only
Configuring UCR 2008 in Common Phone Profile
Configuring UCR 2008 in Enterprise Phone Configuration
Choose Device Device Settings Common Phone Profile
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Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phones
Creating Custom Phone Rings
Ringlist.xml File Format Requirements
Creating Custom Background Images
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
List.xml File Format Requirements
List.xml Example
Configuring a Custom Background Image
PNG File Requirements for Custom Background Images
Configuring Wideband Codec
Monitoring the Cisco Unified IP Phones Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Click Update
Phone. -1describes these items
Device Information
UDI
Network Configuration
Templates, Services, and Users
Description
Cannot be changed on the phone
Vlan
PC Vlan
Network Statistics
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Stream 1 and Stream
Device Logs
Streaming Statistics
Stream 4, or the Stream 5 hyperlink
Information, see Monitoring the Voice Quality of Calls,
MOS LQK
Cisco Unified IP Phone uses
Voice Quality Metrics
Uses
Related Topics
A P T E R
Model Information Screen
For your phone, see Using the Certificate Authority
See Using Cisco Unified IP Phones with Different
Status Menu
Select Status Messages
Status Messages Screen
Message Description Possible Explanation and Action
Authentication and Status,
Address. See Network Configuration Menu
Configuration 802.1X Authentication option on
Unified Communications Manager Security Guide
Network Configuration Menu, page 4-5section
If you are using DHCP, check the Dhcp server
See Firmware Versions Screen, page 8-12to verify
Configuration Menu, page 4-34for details
Menu, page 4-5for details
Device Phone
Provided a DNS server. Check the Dhcp server
Configuration Menu, page 4-5for details
See Cisco Unified Communications Manager Security
Message Description Possible Explanation and Action
Network Statistics Screen
Select Status Network Statistics
Port
IPv4
Select Firmware Versions
Firmware Versions Screen
IPv6
To exit the Firmware Version screen, press the Exit softkey
Select Expansion Module
Expansion Module Status Screen
To exit the Expansion Module screen, press the Exit softkey
Call Statistics Screen
Press the Settings button Select Status
Select Call Statistics
Preceding 8-second interval of the voice stream. For more
That the Cisco Unified IP Phone uses
Using Test Tone
Place a call
Status Menu
Troubleshooting and Maintenance
Resolving Startup Problems
Identifying Error Messages, Checking Network Connectivity,
Checking Network Connectivity
Identifying Error Messages
Verifying Tftp Server Settings
Verifying IP Addressing and Routing
Cisco CallManager and Tftp Services Are Not Running
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Choose Tools Control Center Feature Services
Creating a New Configuration File
Be removed from the phone and deleted if necessary
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Verifying the Voice Vlan Configuration
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
Explanation
General Troubleshooting Tips
Unlocking and Locking Options, page 4-2for details
Summary Explanation
To resolve this problem, re-enable the port from the switch
Halfduxcollisionexceedthreshold
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Problem Solution
Resetting or Restoring the Cisco Unified IP Phones
Performing a Basic Reset
Press the Services, Settings, or Directories
Options see Unlocking and Locking Options
Performing a Factory Reset
Locking Options, page 4-2. Then press
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Metric Change Condition
Cleaning the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
Providing Information to Users Via a Website
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Access a Voice Messaging System
How Users Subscribe to Services and Configure Phone Features
How Users Configure Personal Directory Entries
Installing the Synchronizer
Configuring the Synchronizer
Ready to Install window displays
Programs Cisco Systems TabSync
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Feature Support by Protocol for Cisco Unified IP Phone
Features
MWI
Manager
FAC
Tool
SDK Compliance Supported
Cisco Unified IP Phone Service Application
Development Notes
Cisco Unified Communications Manager Assistant
Cisco Unified Communications Manager Features
Services Guide
Cisco Unified IP Phone Expansion Module
Supporting International Users
Adding Language Overlays to Phone Buttons
Support for International Call Logging
100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter
Physical and Operating Environment Specifications
Specification Value or Range
Cisco Unified IP Phone 7962G and 7942G
Network Port Connector
Cable Specifications
Network and Access Port Pinouts
Pin Number
Access Port Connector
Pin Number Function
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Basic Phone Administration Steps
Example User Information for these Procedures
Choose System Ldap Ldap Directory
Proceed to Configuring the Phone, page E-3
Adding a User From an External Ldap Directory
Click Perform Full Sync Now
Example johndoe
Configuring the Phone
Proceed to the section Configuring the Phone, page E-3
Example doe
Procedure
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Choose User Management End User
Click Device Associations
Performing Final End User Configuration Steps
IN-1
Capf Certificate Authority Proxy Function
PNG file
IN-2
PCM file requirements
Conference joining Configurable call forward display
Client matter codes
IN-3
Fast dial B-3
IN-4
Hunt groups
Hold status Ihold Hold reversion
IN-5
Immediate Divert enhanced feature
IN-6
Host Name IPv4 Alternate Tftp Bootp Server Default Router
IN-7
Lldp
CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP
IN-8
Dscp For Configuration
IN-9
Description Establishing Identifying Restrictions
IN-10
IN-11
Secure and nonsecure indication tone
Mobile connect TLS Mobile voice access Transfer
Trivial File Transfer Protocol
DNS
Disabling access to Ethernet Information
Accessing Debug Display
IN-13
Stream
IN-14
IN-15