Communications Manager System Guide | Cisco Systems 8.6 instruction

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)

Feature		Description	Configuration Reference

Call forward		Allows users to redirect incoming calls to another	For more information, see:
		number. Call forward options include Call	• Cisco Unified Communications Manager
		Forward All, Call Forward Busy, Call Forward No	• Cisco Unified Communications Manager
		Forward All, Call Forward Busy, Call Forward No	Administration Guide, Directory Number
		Answer, and Call Forward No Coverage.	Administration Guide, Directory Number
		Answer, and Call Forward No Coverage.	Configuration.
			Configuration.
			• Cisco Unified Communications Manager
			System Guide, Cisco Unified IP Phones.
			• Specifying Options that Appear on the
			User Options Web Pages, page 5-30.

Call forward all loop		Detects and prevents Call Forward All loops.	For more information, see Cisco Unified
breakout		When a Call Forward All loop is detected, the Call	Communications Manager System Guide,
		Forward All configuration is ignored and the call	Cisco Unified IP Phones.
		rings through.

Call forward all loop		Prevents a user from configuring a Call Forward	For more information, see Cisco Unified
prevention		All destination directly on the phone that creates a	Communications Manager System Guide,
		Call Forward All loop or that creates a Call	Cisco Unified IP Phones.
		Forward All chain with more hops than the existing
		Forward Maximum Hop Count service parameter
		allows.

Call forward		Allows you to specify information that appears on	For more information, see:
configurable display		a phone when a call is forwarded. This information	• Cisco Unified Communications Manager
		can include the caller name, caller number,	• Cisco Unified Communications Manager
		can include the caller name, caller number,	Administration Guide, Cisco Unified IP
		redirected number, and original dialed number.	Administration Guide, Cisco Unified IP
		redirected number, and original dialed number.	Phone Configuration.
			Phone Configuration.
			• Cisco Unified Communications Manager
			System Guide, Cisco Unified IP Phones.

Call forward all		Allows you to override Call Forward All (CFA) in	For more information, see Cisco Unified
destination override		cases where the CFA target places a call to the	Communications Manager System Guide,
		CFA initiator. This feature allows the CFA target	Understanding Directory Numbers.
		to reach the CFA initiator for important calls. The
		override works whether the CFA target phone
		number is internal or external.

Call Park		Allows users to park (temporarily store) a call and	For more information, see Cisco Unified
		then retrieve the call by using another phone in the	Communications Manager Features and
		Cisco Unified Communications Manager system.	Services Guide, Call Park and Directed Call
			Park.

Call Pickup		Allows users to redirect a call that is ringing on	For more information, see Cisco Unified
		another phone within their pickup group to their	Communications Manager Features and
		phone.	Services Guide, Call Pickup Configuration.
		You can configure an audio or visual alert for the
		primary line on the phone. This alert notifies the
		users that a call is ringing in their pickup group.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

5-6	OL-23091-01

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Cisco Systems 8.6 manual Communications Manager System Guide, Forward Maximum Hop Count service parameter

Contents

Americas Headquarters Text Part Number OL-23091-01Page N T E N T S Iii Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Network Configuration Vii Verifying Dhcp Settings Viii Technical Specifications D-1 OL-23091-01 Organization OverviewAudience Chapter Description Cisco Unified IP Phone 7900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business Edition Convention Description Document ConventionsCisco Product Security Overview Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE What Networking Protocols are Used? Networking Protocol Purpose Usage Notes Dhcp CDPCppdp Cisco Tftp in the Cisco Unified Communications IPv6 in the Cisco Unified Communications Manager Features and Services GuideSee Network Configuration Menu, See the LLDP-MED and Cisco Discovery Protocol IPv6 Support on Cisco Unified IP Phones Communications Manager Security GuideUnified Communications Manager System Guide Related Topics Feature Overview Configuring Telephony Features Providing Users with Feature Information Related Topic See Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature Description Feature Description More information, see Device Configuration Menu, Understanding Security ProfilesMore information Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Security Restrictions with Conference Calls Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewRequired Network Components Best Practices-Requirements and Recommendations Reducing Power Consumption on the Phones Security Restrictions OL-23091-01 Purpose For More Information Communications Manager Administration See Cisco Communications ManagerGuide Administration Guide Installing Cisco Unified IP PhonesChecklist for Installing the Cisco Unified IP Phones Task Purpose For More Information See Feature Key Capacity Increase for Cisco See Providing Power to the Cisco Unified IPSee Installing the Cisco Unified IP Phones Phones, Choose Settings Network Configuration IPv4 See Configuring Startup Network SettingsNetwork Configuration IPv4 Configuration and configure Choosing Settings Network Configuration See Cisco Unified IP Phone 7962G, 7942G Network Configuration IPv6 Configuration and configureNetwork Configuration IPv6 Configuration 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Security Guide, Configuring the Cisco CTL Client Purpose Related Topics Security Guide, Security by Default Adding Phones with Auto-Registration, Adding Phones with Auto-Registration RequiresMethod Address? Adding Phones with Auto-Registration and Taps Procedure Adding Phones with BAT Using Cisco Unified IP Phones with Different Protocols See Configuring Startup Network Settings,Converting a New Phone from Sccp to SIP Converting an In-Use Phone from One Protocol to the Other Deploying a Phone in an Sccp and SIP Environment OL-23091-01 Setting Up the Cisco Unified IP Phones Before You Begin Understanding the Cisco Unified IP Phone Components Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Network Requirements Network and Access Ports Handset Headset Connecting a HeadsetSpeakerphone Audio Quality Enabling a Wireless Headset on the Cisco Unified IP Phones Using External DevicesDisabling a Headset See Adding Phones to the Cisco Unified Communications Installing the Cisco Unified IP PhonesBefore You Begin Adapter port See Network and Access Ports, page 3-3for guidelines Connect a straight-through Ethernet cable from Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Feature Key Capacity Increase for Cisco Unified IP Phones Click Apply ConfigApply Configuration Information dialog appears Adjusting the Placement of the Cisco Unified IP Phone Adjusting Cisco Unified IP Phone Placement on the DesktopConfiguring Softkey Templates, Securing the Phone with a Cable Lock Mounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhonesFrom the phone, choose Settings Security Configuration Related Topic Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones Displaying a Configuration Menu Unlocking and Locking Options Editing Values Category Description Overview of Options Configurable from a PhoneIPv4 Network Settings PC Vlan Network Configuration Menu IPv6 Network Settings Option Description To Change Option Description To Change Unified CM, the data ConfigurationSystem Enterprise Phone Cannot be changed on VPN OL-23091-01 Option Description To Change Cisco Unified Communications Manager Security Guide. For information about unlocking CTLITL files, see Unlocking the CTL and ITL Files Configuration menu. a new From the new Tftp Server 4describes the IPv6 configuration menu options Option Description To Change Information about unlocking the CTL file, see Unlocking YesUnified Communications Manager Security Guide. For CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu State Unified CM Configuration MenuConfiguration in the Cisco Unified Communications Manager Designation Description Device Settings SIP Profile SIP Configuration Menu for SIP Phones OnlySIP General Configuration Menu See Cisco Unified Communications Manager Security Guide Line Settings Menu for SIP Phones Displaying a Configuration Menu, Device Configuration Menu, Call Preferences Menu for SIP Phones Http Configuration Menu Routing Directory NumberDevice Phone Add a New Speed Dial Locale Configuration Menu Is activated NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference Phone Configuration UI Configuration MenuDevice Phone Phone Configuration Parameters Gets used see Media Configuration Menu User Preferences Audio Preferences Wideband HandsetUser Preferences Audio Preferences Wideband Headset Media Configuration Menu That the remote party receives. The remote party Is the party who is on a call with the party whoseSee also Recording Tone Preferences Audio Preferences Phone Configuration to set this valueUser Wideband Handset Ethernet Configuration Menu For more information, see the Cisco UnifiedCommunications Manager System Guide, Cisco Security Configuration Menu Web Page Access, QoS Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, Network Configuration Menu Call Statistics Screen, Streaming Statistics, Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table Proxy Function in Cisco Unified Communications Security Configuration MenuMIC LSC Cisco Unified Communications Operating System Administration Guide, SecurityCTL File Submenu Cisco Unified Communications Manager Unlocking the CTL and ITL Files ITL file, see Security by DefaultITL File Submenu Cisco Unified Communications Cisco Unified Unified Communications ManagerSecurity Guide Communications Operating Trust List Menu System Administrator GuideConfiguring the Cisco CTL Client in Cisco Unified Capf server used by the phone. Also displays 802.1X Authentication and Status AuthenticationTrusted Srst router that is available to 802.1X Authentication EAP-MD5 Choose Settings Security Configuration802.1X Authentication Device EAP-MD5 25describes the 802.1X Authentication Real-Time Status VPN ConfigurationConnecting to VPN When the power is lost VPN Configuration Settings Choose Settings SecurityConfiguration VPN Configuration AES128-SHA Concentrator 1, Concentrator 2, orConcentrator 3, as desired AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Features and Services Guide, Barge Feature Description Configuration ReferenceAdministration Guide, Cisco Unified IP Choose System Service Parameter and select Services Guide, Call Pickup Administration Guide, SIP ProfileCommunications Manager Features Amwi Configuration System Enterprise Phone Services Guide, External Call TransferRestrictions Features and Services Guide, Call Back Services Guide, PresenceCommunications Manager Feature Features and Services Guide, Call Display Forward Maximum Hop Count service parameter Communications Manager System Guide Identification enabled During a call when it is being recordedServices Guide, Monitoring and Recording Incoming call information on the phone screen Services Guide, Cisco IP Manager Communications Features and ServicesUnified Communications Manager Features CMC Guide, CTI Route Point Configuration Services Guide, Custom Phone RingsSystem Guide, Conference Bridges Services Services Guide, Do Not DisturbPhone Services Configuration System Guide, Cisco Unified IP Phone Unified Communications Manager Features Administration Guide, Hunt List Feature, see Cisco Unified CommunicationsManager Features and Services Guide, Hold Administration Guide, CTI Route Point Feature and Services Guide, Intercom See Cisco Unified CommunicationsManager System Guide, Cisco Unified IP Features and Services Guide, Malicious Administration Guide, Message WaitingCisco Communications Manager System Services Guide, Music On Hold MlppPlar Administration Guide, Modifying Phone Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, Quality Features and Services Guide, Custom Phone RingsCreating Custom Phone Rings, Administration Guide, Conference Bridge Administration Device PhoneManager Administration System Unified Communications Manager Advantage and Cisco Unified Mobile Features and Services Guide, Cisco UnifiedMobility and Cisco Unified Mobility Communicator Integration Administration Guide, Device Pool On the call. The user might hear a monitoring Administration Guide, Time Period Configuration Layout pane and selectSettings Common Phone Profile, Manager Administration Guide Configuring Product Specific Configuration Parameters Cisco VT Advantage AdministrationAdministration Guide, Cisco Voice-Mail Common Phone Profile Configuration Window Path ParametersDevice Device Settings Device Phone Product Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Cisco Unified IP Phone 7942G Modifying Phone Button TemplatesCisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G /7961G-GE Choose Device Device Settings Phone Services Find and List IP Phone Services window displays Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Specifying Options that Appear on the User Options Web Pages Click Device Association Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Setting up UCR Configuring UCR 2008 in PhoneChoose Device Phone Set the Https Service parameter to https only Configuring UCR 2008 in Common Phone ProfileConfiguring UCR 2008 in Enterprise Phone Configuration Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Ringlist.xml File Format Requirements Configuring a Custom Phone Ring Creating Custom Background ImagesPCM File Requirements for Custom Ring Types List.xml File Format Requirements List.xml Example Configuring a Custom Background Image PNG File Requirements for Custom Background Images Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Click Update Device Information Phone. -1describes these itemsUDI Network Configuration Templates, Services, and Users Description Cannot be changed on the phone Vlan PC Vlan Network Statistics OL-23091-01 Stream 1 and Stream Device LogsStreaming Statistics Stream 4, or the Stream 5 hyperlink MOS LQK Information, see Monitoring the Voice Quality of Calls,Cisco Unified IP Phone uses Voice Quality Metrics Uses Related Topics A P T E R Model Information Screen For your phone, see Using the Certificate AuthoritySee Using Cisco Unified IP Phones with Different Status Menu Status Messages Screen Select Status MessagesMessage Description Possible Explanation and Action Authentication and Status, Address. See Network Configuration MenuConfiguration 802.1X Authentication option on Unified Communications Manager Security Guide Network Configuration Menu, page 4-5section If you are using DHCP, check the Dhcp server See Firmware Versions Screen, page 8-12to verify Configuration Menu, page 4-34for detailsMenu, page 4-5for details Device Phone Configuration Menu, page 4-5for details Provided a DNS server. Check the Dhcp serverSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Network Statistics Screen Select Status Network Statistics Port IPv4 Select Firmware Versions Firmware Versions ScreenIPv6 To exit the Firmware Version screen, press the Exit softkey Expansion Module Status Screen Select Expansion ModuleTo exit the Expansion Module screen, press the Exit softkey Press the Settings button Select Status Call Statistics ScreenSelect Call Statistics Preceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone uses Using Test Tone Place a call Status Menu Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages, Checking Network Connectivity, Checking Network Connectivity Identifying Error MessagesVerifying Tftp Server Settings Verifying IP Addressing and Routing Cisco CallManager and Tftp Services Are Not Running Verifying DNS SettingsVerifying Cisco Unified Communications Manager Settings Choose Tools Control Center Feature Services Creating a New Configuration File Be removed from the phone and deleted if necessary Cisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP AddressVerifying the Physical Connection Verifying the Voice Vlan Configuration Verifying Dhcp SettingsChecking Static IP Address Settings Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause General Troubleshooting Tips ExplanationUnlocking and Locking Options, page 4-2for details To resolve this problem, re-enable the port from the switch Summary ExplanationHalfduxcollisionexceedthreshold OL-23091-01 Problem Solution Resetting or Restoring the Cisco Unified IP PhonesPerforming a Basic Reset Press the Services, Settings, or Directories Performing a Factory Reset Options see Unlocking and Locking OptionsLocking Options, page 4-2. Then press Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Where to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Subscribe to Services and Configure Phone Features How Users Configure Personal Directory Entries Installing the Synchronizer Ready to Install window displays Configuring the SynchronizerPrograms Cisco Systems TabSync OL-23091-01 Feature Support by Protocol for Cisco Unified IP Phone Features MWI Manager FAC Tool Cisco Unified IP Phone Service Application SDK Compliance SupportedDevelopment Notes Cisco Unified Communications Manager Assistant Cisco Unified Communications Manager FeaturesServices Guide Cisco Unified IP Phone Expansion Module Supporting International Users Adding Language Overlays to Phone Buttons Support for International Call Logging 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Physical and Operating Environment SpecificationsSpecification Value or Range Cisco Unified IP Phone 7962G and 7942G Network Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number Access Port Connector Pin Number Function OL-23091-01 Basic Phone Administration Steps Example User Information for these Procedures Choose System Ldap Ldap Directory Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Click Perform Full Sync Now Example johndoe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example doe Procedure OL-23091-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps IN-1 PNG file Capf Certificate Authority Proxy FunctionIN-2 PCM file requirements Conference joining Configurable call forward displayClient matter codes IN-3 Fast dial B-3 IN-4 Hold status Ihold Hold reversion Hunt groupsIN-5 Immediate Divert enhanced feature IN-6 Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-7 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP LldpIN-8 Dscp For Configuration IN-9 Description Establishing Identifying Restrictions IN-10 IN-11 Secure and nonsecure indication tone Mobile connect TLS Mobile voice access TransferTrivial File Transfer Protocol DNS Accessing Debug Display Disabling access to Ethernet InformationIN-13 Stream IN-14 IN-15