Cisco Systems 8.6 manual Unified Communications Manager Security Guide, Authentication and Status

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

Status Menu

Table 8-2	Status Messages on the Cisco Unified IP Phone (continued)
Message		Description	Possible Explanation and Action
Checksum Error		Downloaded software file is corrupted.	Obtain a new copy of the phone firmware and place it
			in the TFTPPath directory. You should only copy
			files into this directory when the TFTP server
			software is shut down, otherwise the files may be
			corrupted.
CTL and ITL installed		The CTL and ITL files are installed on	None. This message is informational only. Neither
		the phone.	the CTL file nor the ITL file was installed previously.
			For more information about the CTL file, see Cisco
			Unified Communications Manager Security Guide.
CTL installed		The CTL file is installed in the phone.	None. This message is informational only. The CTL
			file was not installed previously.
			For more information about the CTL file, see Cisco
			Unified Communications Manager Security Guide.
DHCP timeout		DHCP server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DHCP
			server and the phone—Verify the network
			connections.
			• DHCP server is down—Check configuration of
			DHCP server.
			• Errors persist—Consider assigning a static IP
			address. See Network Configuration Menu,
			page 4-5for details on assigning a static IP
			address.
Dialplan Parsing Error		The phone could not properly parse the	Problem with the TFTP downloaded dialplan XML
(SIP Phones only)		dialplan XML file.	file.
Disabled		802.1X Authentication is disabled on the	You can enable 802.1X using the Settings > Security
		phone.	Configuration > 802.1X Authentication option on
			the phone. For more information, see 802.1X
			Authentication and Status, page 4-44.
DNS timeout		DNS server did not respond.	• Network is busy—The errors should resolve
			themselves when the network load reduces.
			• No network connectivity between the DNS server
			and the phone—Verify the network connections.
			• DNS server is down—Check configuration of
			DNS server.
DNS unknown host		DNS could not resolve the name of the	• Verify that the host names of the TFTP server or
		TFTP server or Cisco Unified	Cisco Unified Communications Manager are
		Communications Manager.	configured properly in DNS.
			• Consider using IP addresses rather than host
			names.

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

8-4 OL-23091-01