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Text Part Number OL-23091-01
Page
 N T E N T S
Iii
 Manager
 Editing Values
 Telephony Features Available for the Cisco Unified IP Phone
 Network Configuration
Vii
 Verifying Dhcp Settings
Viii
 Technical Specifications D-1
 OL-23091-01
 Organization
Overview
Audience
Chapter Description
 Cisco Unified IP Phone 7900 Series
Cisco Unified Communications Manager Administration
Related Documentation
Cisco Unified Communications Manager Business Edition
 Convention Description
Document Conventions
Cisco Product Security Overview
Boldface font
 Xiv
 An Overview of the Cisco Unified IP Phones
 Cisco Unified IP Phone 7962G
 Cisco Unified IP Phone 7942G
 Cisco Unified IP Phone 7941G and 7941G-GE
 What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
 Dhcp
CDP
Cppdp
Cisco Tftp in the Cisco Unified Communications
 IPv6 in the Cisco Unified Communications
Manager Features and Services Guide
See Network Configuration Menu,
See the LLDP-MED and Cisco Discovery Protocol
 IPv6 Support on Cisco Unified IP Phones
Communications Manager Security Guide
Unified Communications Manager System Guide
 Related Topics
 Feature Overview
Configuring Telephony Features
 Providing Users with Feature Information
Related Topic
 See Troubleshooting Guide for Cisco Unified
Topic Reference
Communications Manager
 Overview of Supported Security Features
Feature Description
 Feature Description
 More information, see Device Configuration Menu,
Understanding Security Profiles
More information
 Establishing and Identifying Secure Conference Calls
 Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
 Security Restrictions with Conference Calls
 Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
 Best Practices-Requirements and Recommendations
 Reducing Power Consumption on the Phones
Security Restrictions
 OL-23091-01
 Purpose For More Information
 Communications Manager Administration
See Cisco Communications Manager
Guide
 Administration Guide
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phones
Task Purpose For More Information
 See Feature Key Capacity Increase for Cisco
See Providing Power to the Cisco Unified IP
See Installing the Cisco Unified IP Phones
Phones,
 Choose Settings Network Configuration IPv4
See Configuring Startup Network Settings
Network Configuration IPv4 Configuration and configure
Choosing Settings Network Configuration
 See Cisco Unified IP Phone 7962G, 7942G
Network Configuration IPv6 Configuration and configure
Network Configuration IPv6 Configuration
7961G, 7961G-GE, 7941G, and 7941G-GE
 A P T E R
 Related Topic
 Providing Power to the Cisco Unified IP Phones
 Power Guidelines
Power Outage
Power Type Guidelines
 Understanding Phone Configuration Files
Obtaining Additional Information about Power
 Understanding Phone Configuration Files
 Understanding the Phone Startup Process
Resolving Startup Problems,
Security Guide, Configuring the Cisco CTL Client
Purpose Related Topics
 Security Guide, Security by Default
Adding Phones with Auto-Registration,
 Adding Phones with Auto-Registration
Requires
Method Address?
 Adding Phones with Auto-Registration and Taps
 Procedure
Adding Phones with BAT
 Using Cisco Unified IP Phones with Different Protocols
See Configuring Startup Network Settings,
Converting a New Phone from Sccp to SIP
 Converting an In-Use Phone from One Protocol to the Other
Deploying a Phone in an Sccp and SIP Environment
 OL-23091-01
 Setting Up the Cisco Unified IP Phones
Before You Begin
 Understanding the Cisco Unified IP Phone Components
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Network Requirements
 Network and Access Ports
Handset
 Headset
Connecting a Headset
Speakerphone
Audio Quality
 Enabling a Wireless Headset on the Cisco Unified IP Phones
Using External Devices
Disabling a Headset
 See Adding Phones to the Cisco Unified Communications
Installing the Cisco Unified IP Phones
Before You Begin
Adapter port
 See Network and Access Ports, page 3-3for guidelines
Connect a straight-through Ethernet cable from
 Cisco Unified IP Phone 7962G and 7942G Cable Connections
 Attaching a Cisco Unified IP Phone Expansion Module
 Feature Key Capacity Increase for Cisco Unified IP Phones
Click Apply Config
Apply Configuration Information dialog appears
 Adjusting the Placement of the Cisco Unified IP Phone
Adjusting Cisco Unified IP Phone Placement on the Desktop
Configuring Softkey Templates,
 Securing the Phone with a Cable Lock
Mounting the Phone to the Wall
 Parts Used in Wall Mounting the Cisco Unified IP Phone
 Verifying the Phone Startup Process
 Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phones
From the phone, choose Settings Security Configuration
 Related Topic
 Configuring Settings on the Cisco Unified IP Phones
Configuration Menus on the Cisco Unified IP Phones
 Displaying a Configuration Menu
Unlocking and Locking Options
 Editing Values
 Category Description
Overview of Options Configurable from a Phone
IPv4 Network Settings
PC Vlan
 Network Configuration Menu
IPv6 Network Settings
 Option Description To Change
 Option Description To Change
 Unified CM, the data
Configuration
System Enterprise Phone
Cannot be changed on
 VPN
 OL-23091-01
 Option Description To Change
 Cisco Unified Communications Manager Security
Guide. For information about unlocking CTL
ITL files, see Unlocking the CTL and ITL Files
 Configuration menu. a new
From the new Tftp Server
 4describes the IPv6 configuration menu options
 Option Description To Change
 Information about unlocking the CTL file, see Unlocking
Yes
Unified Communications Manager Security Guide. For
CTL and ITL Files,
 Understanding DHCPv6 and Autoconfiguration
 Device Configuration Menu
 State
Unified CM Configuration Menu
Configuration in the Cisco Unified Communications Manager
Designation Description
 Device Settings SIP Profile
SIP Configuration Menu for SIP Phones Only
SIP General Configuration Menu
See Cisco Unified Communications Manager Security Guide
 Line Settings Menu for SIP Phones
Displaying a Configuration Menu, Device Configuration Menu,
 Call Preferences Menu for SIP Phones
 Http Configuration Menu
Routing Directory Number
Device Phone Add a New Speed Dial
 Locale Configuration Menu
Is activated
 NTP Configuration Menu for SIP Phones
NTP Configuration Menu for SIP Phones
Reference
 Phone Configuration
UI Configuration Menu
Device Phone Phone Configuration
Parameters
 Gets used see Media Configuration Menu
User Preferences Audio Preferences Wideband Handset
User Preferences Audio Preferences Wideband Headset
 Media Configuration Menu
 That the remote party receives. The remote party
Is the party who is on a call with the party whose
See also Recording Tone
 Preferences Audio Preferences
Phone Configuration to set this value
User
Wideband Handset
 Ethernet Configuration Menu
For more information, see the Cisco Unified
Communications Manager System Guide, Cisco
 Security Configuration Menu
Web Page Access,
 QoS Configuration Menu
Displaying a Configuration Menu, Network Configuration Menu,
 Network Configuration Menu
Call Statistics Screen, Streaming Statistics,
 Option Description To Change
 Protocol. Settings include Enabled-default Disabled
 Settings Common Device Configuration
 See Table
 Proxy Function in Cisco Unified Communications
Security Configuration Menu
MIC
LSC
 Cisco Unified Communications Operating
System Administration Guide, Security
CTL File Submenu
Cisco Unified Communications Manager
 Unlocking the CTL and ITL Files
ITL file, see Security by Default
ITL File Submenu
Cisco Unified Communications
 Cisco Unified
Unified Communications Manager
Security Guide
Communications Operating
 Trust List Menu
System Administrator Guide
Configuring the Cisco CTL Client in Cisco Unified
Capf server used by the phone. Also displays
 802.1X Authentication and Status
Authentication
Trusted Srst router that is available to
 802.1X Authentication EAP-MD5
Choose Settings Security Configuration
802.1X Authentication Device
EAP-MD5
 25describes the 802.1X Authentication Real-Time Status
VPN Configuration
Connecting to VPN
When the power is lost
 VPN Configuration Settings
Choose Settings Security
Configuration VPN Configuration
 AES128-SHA
Concentrator 1, Concentrator 2, or
Concentrator 3, as desired
AES256-SHA DES-CBC3-SHA
 Configuring Features, Templates, Services, and Users
 Features and Services Guide, Barge
Feature Description Configuration Reference
Administration Guide, Cisco Unified IP
Choose System Service Parameter and select
 Services Guide, Call Pickup
Administration Guide, SIP Profile
Communications Manager Features
Amwi
 Configuration System Enterprise Phone
Services Guide, External Call Transfer
Restrictions
 Features and Services Guide, Call Back
Services Guide, Presence
Communications Manager Feature
Features and Services Guide, Call Display
 Forward Maximum Hop Count service parameter
Communications Manager System Guide
 Identification enabled
During a call when it is being recorded
Services Guide, Monitoring and Recording
Incoming call information on the phone screen
 Services Guide, Cisco IP Manager
Communications Features and Services
Unified Communications Manager Features
CMC
 Guide, CTI Route Point Configuration
Services Guide, Custom Phone Rings
System Guide, Conference Bridges
 Services
Services Guide, Do Not Disturb
Phone Services Configuration
System Guide, Cisco Unified IP Phone
 Unified Communications Manager Features
 Administration Guide, Hunt List
Feature, see Cisco Unified Communications
Manager Features and Services Guide, Hold
Administration Guide, CTI Route Point
 Feature and Services Guide, Intercom
See Cisco Unified Communications
Manager System Guide, Cisco Unified IP
 Features and Services Guide, Malicious
Administration Guide, Message Waiting
Cisco Communications Manager System
 Services Guide, Music On Hold
Mlpp
Plar
 Administration Guide, Modifying Phone
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
 Features and Services Guide, Custom
Phone Rings
Creating Custom Phone Rings,
 Administration Guide, Conference Bridge
Administration Device Phone
Manager Administration System
Unified Communications Manager
 Advantage and Cisco Unified Mobile
Features and Services Guide, Cisco Unified
Mobility and Cisco Unified Mobility
Communicator Integration
 Administration Guide, Device Pool
On the call. The user might hear a monitoring
 Administration Guide, Time Period
Configuration Layout pane and select
Settings Common Phone Profile,
Manager Administration Guide
 Configuring Product Specific Configuration Parameters
Cisco VT Advantage Administration
Administration Guide, Cisco Voice-Mail
 Common Phone Profile
Configuration Window Path Parameters
Device Device Settings
Device Phone Product
 Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
 Cisco Unified IP Phone 7942G
Modifying Phone Button Templates
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G /7961G-GE
 Choose Device Device Settings Phone Services
Find and List IP Phone Services window displays
 Configuring Softkey Templates
 Setting Up Services
Adding Users to Cisco Unified Communications Manager
 Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
Click Add Selected
 Specifying Options that Appear on the User Options Web Pages
Click Device Association
 Enabling EnergyWise on the Cisco Unified IP Phone
 Field Description
 Field Description
 Setting up UCR
Configuring UCR 2008 in Phone
Choose Device Phone
 Set the Https Service parameter to https only
Configuring UCR 2008 in Common Phone Profile
Configuring UCR 2008 in Enterprise Phone Configuration
Choose Device Device Settings Common Phone Profile
 OL-23091-01
 Customizing and Modifying Configuration Files
Customizing the Cisco Unified IP Phones
 Creating Custom Phone Rings
Ringlist.xml File Format Requirements
 Configuring a Custom Phone Ring
Creating Custom Background Images
PCM File Requirements for Custom Ring Types
 List.xml File Format Requirements
List.xml Example
 Configuring a Custom Background Image
PNG File Requirements for Custom Background Images
 Configuring Wideband Codec
 Monitoring the Cisco Unified IP Phones Remotely
 Accessing the Web Page for a Phone
 Disabling and Enabling Web Page Access
Click Update
 Device Information
Phone. -1describes these items
UDI
 Network Configuration
Templates, Services, and Users
 Description
 Cannot be changed on the phone
Vlan
 PC Vlan
 Network Statistics
 OL-23091-01
 Stream 1 and Stream
Device Logs
Streaming Statistics
Stream 4, or the Stream 5 hyperlink
 MOS LQK
Information, see Monitoring the Voice Quality of Calls,
Cisco Unified IP Phone uses
 Voice Quality Metrics
Uses
 Related Topics
 A P T E R
 Model Information Screen
For your phone, see Using the Certificate Authority
See Using Cisco Unified IP Phones with Different
Status Menu
 Status Messages Screen
Select Status Messages
Message Description Possible Explanation and Action
 Authentication and Status,
Address. See Network Configuration Menu
Configuration 802.1X Authentication option on
Unified Communications Manager Security Guide
 Network Configuration Menu, page 4-5section
If you are using DHCP, check the Dhcp server
 See Firmware Versions Screen, page 8-12to verify
Configuration Menu, page 4-34for details
Menu, page 4-5for details
Device Phone
 Configuration Menu, page 4-5for details
Provided a DNS server. Check the Dhcp server
See Cisco Unified Communications Manager Security
 Message Description Possible Explanation and Action
 Network Statistics Screen
Select Status Network Statistics
 Port
 IPv4
 Select Firmware Versions
Firmware Versions Screen
IPv6
To exit the Firmware Version screen, press the Exit softkey
 Expansion Module Status Screen
Select Expansion Module
To exit the Expansion Module screen, press the Exit softkey
 Press the Settings button Select Status
Call Statistics Screen
Select Call Statistics
 Preceding 8-second interval of the voice stream. For more
That the Cisco Unified IP Phone uses
 Using Test Tone
 Place a call
 Status Menu
 Troubleshooting and Maintenance
Resolving Startup Problems
 Identifying Error Messages, Checking Network Connectivity,
 Checking Network Connectivity
Identifying Error Messages
Verifying Tftp Server Settings
Verifying IP Addressing and Routing
 Cisco CallManager and Tftp Services Are Not Running
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Choose Tools Control Center Feature Services
 Creating a New Configuration File
Be removed from the phone and deleted if necessary
 Cisco Unified IP Phone Resets Unexpectedly
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying the Physical Connection
 Verifying the Voice Vlan Configuration
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying that the Phones Have Not Been Intentionally Reset
 Eliminating DNS or Other Connectivity Errors
Checking Power Connection
 Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
 General Troubleshooting Tips
Explanation
Unlocking and Locking Options, page 4-2for details
 To resolve this problem, re-enable the port from the switch
Summary Explanation
Halfduxcollisionexceedthreshold
 OL-23091-01
 Problem Solution
Resetting or Restoring the Cisco Unified IP Phones
Performing a Basic Reset
Press the Services, Settings, or Directories
 Performing a Factory Reset
Options see Unlocking and Locking Options
Locking Options, page 4-2. Then press
 Using the Quality Report Tool
Monitoring the Voice Quality of Calls
 Using Voice Quality Metrics
 Where to Go for More Troubleshooting Information
Troubleshooting Tips
Metric Change Condition
 Cleaning the Cisco Unified IP Phone
 Giving Users Access to the User Options Web Pages
Providing Information to Users Via a Website
 How Users Get Copies of Cisco Unified IP Phone Manuals
 How Users Access a Voice Messaging System
How Users Subscribe to Services and Configure Phone Features
 How Users Configure Personal Directory Entries
Installing the Synchronizer
 Ready to Install window displays
Configuring the Synchronizer
Programs Cisco Systems TabSync
 OL-23091-01
 Feature Support by Protocol for Cisco Unified IP Phone
Features
 MWI
Manager
 FAC
 Tool
 Cisco Unified IP Phone Service Application
SDK Compliance Supported
Development Notes
 Cisco Unified Communications Manager Assistant
Cisco Unified Communications Manager Features
Services Guide
Cisco Unified IP Phone Expansion Module
 Supporting International Users
Adding Language Overlays to Phone Buttons
 Support for International Call Logging
 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter
Physical and Operating Environment Specifications
Specification Value or Range
Cisco Unified IP Phone 7962G and 7942G
 Network Port Connector
Cable Specifications
Network and Access Port Pinouts
Pin Number
 Access Port Connector
Pin Number Function
 OL-23091-01
 Basic Phone Administration Steps
Example User Information for these Procedures
 Choose System Ldap Ldap Directory
Proceed to Configuring the Phone, page E-3
Adding a User From an External Ldap Directory
Click Perform Full Sync Now
 Example johndoe
Configuring the Phone
Proceed to the section Configuring the Phone, page E-3
Example doe
 Procedure
 OL-23091-01
 Choose User Management End User
Click Device Associations
 Performing Final End User Configuration Steps
 IN-1
 PNG file
Capf Certificate Authority Proxy Function
IN-2
 PCM file requirements
Conference joining Configurable call forward display
Client matter codes
IN-3
 Fast dial B-3
IN-4
 Hold status Ihold Hold reversion
Hunt groups
IN-5
 Immediate Divert enhanced feature
IN-6
 Host Name IPv4 Alternate Tftp Bootp Server Default Router
IN-7
 CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP
Lldp
IN-8
 Dscp For Configuration
IN-9
 Description Establishing Identifying Restrictions
IN-10
 IN-11
 Secure and nonsecure indication tone
Mobile connect TLS Mobile voice access Transfer
Trivial File Transfer Protocol
DNS
 Accessing Debug Display
Disabling access to Ethernet Information
IN-13
 Stream
IN-14
 IN-15