A P T E R | Cisco Systems 8.6 specs

C H A P T E R 2

Preparing to Install the Cisco Unified IP Phones on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the Cisco Unified IP Phones depend upon and interact with several other key

Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.

This chapter focuses on the interactions between the Cisco Unified IP Phones and Cisco Unified Communications Manager, DNS, DHCP, and TFTP servers, and switches. It also describes options for powering phones.

For related information about voice and IP communications, see:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phones and other key components of the Voice over IP (VoIP) network. It includes the following topics:

•Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

•Providing Power to the Cisco Unified IP Phones, page 2-3

•Understanding Phone Configuration Files, page 2-5

•Understanding the Phone Startup Process, page 2-7

•Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

•Using Cisco Unified IP Phones with Different Protocols, page 2-12

•Determining the MAC Address for a Cisco Unified IP Phones, page 2-13

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco Unified Communications Manager system before sending and receiving calls.

This section includes the following topics:

•Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications Manager, page 2-2

•Understanding How the Cisco Unified IP Phones Interact with the VLAN, page 2-2

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 8.6 manual A P T E R

Contents

Text Part Number OL-23091-01 Americas HeadquartersPage Iii N T E N T S Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Vii Network Configuration Viii Verifying Dhcp Settings Technical Specifications D-1 OL-23091-01 Chapter Description OverviewAudience Organization Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified IP Phone 7900 Series Boldface font Document ConventionsCisco Product Security Overview Convention Description Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Cisco Tftp in the Cisco Unified Communications CDPCppdp Dhcp See the LLDP-MED and Cisco Discovery Protocol Manager Features and Services GuideSee Network Configuration Menu, IPv6 in the Cisco Unified Communications Communications Manager Security Guide IPv6 Support on Cisco Unified IP PhonesUnified Communications Manager System Guide Related Topics Configuring Telephony Features Feature Overview Related Topic Providing Users with Feature Information Topic Reference See Troubleshooting Guide for Cisco UnifiedCommunications Manager Feature Description Overview of Supported Security Features Feature Description Understanding Security Profiles More information, see Device Configuration Menu,More information Establishing and Identifying Secure Conference Calls Call Security Interactions and Restrictions Establishing and Identifying Protected Calls Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components Best Practices-Requirements and Recommendations Security Restrictions Reducing Power Consumption on the Phones OL-23091-01 Purpose For More Information See Cisco Communications Manager Communications Manager AdministrationGuide Task Purpose For More Information Installing Cisco Unified IP PhonesChecklist for Installing the Cisco Unified IP Phones Administration Guide Phones, See Providing Power to the Cisco Unified IPSee Installing the Cisco Unified IP Phones See Feature Key Capacity Increase for Cisco Choosing Settings Network Configuration See Configuring Startup Network SettingsNetwork Configuration IPv4 Configuration and configure Choose Settings Network Configuration IPv4 7961G, 7961G-GE, 7941G, and 7941G-GE Network Configuration IPv6 Configuration and configureNetwork Configuration IPv6 Configuration See Cisco Unified IP Phone 7962G, 7942G A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding Phone Configuration Files Purpose Related Topics Resolving Startup Problems,Security Guide, Configuring the Cisco CTL Client Understanding the Phone Startup Process Adding Phones with Auto-Registration, Security Guide, Security by Default Requires Adding Phones with Auto-RegistrationMethod Address? Adding Phones with Auto-Registration and Taps Adding Phones with BAT Procedure See Configuring Startup Network Settings, Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment Converting an In-Use Phone from One Protocol to the Other OL-23091-01 Before You Begin Setting Up the Cisco Unified IP Phones Network Requirements Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Understanding the Cisco Unified IP Phone Components Handset Network and Access Ports Audio Quality Connecting a HeadsetSpeakerphone Headset Using External Devices Enabling a Wireless Headset on the Cisco Unified IP PhonesDisabling a Headset Adapter port Installing the Cisco Unified IP PhonesBefore You Begin See Adding Phones to the Cisco Unified Communications Connect a straight-through Ethernet cable from See Network and Access Ports, page 3-3for guidelines Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Click Apply Config Feature Key Capacity Increase for Cisco Unified IP PhonesApply Configuration Information dialog appears Adjusting Cisco Unified IP Phone Placement on the Desktop Adjusting the Placement of the Cisco Unified IP PhoneConfiguring Softkey Templates, Mounting the Phone to the Wall Securing the Phone with a Cable Lock Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Security on the Cisco Unified IP Phones Configuring Startup Network SettingsFrom the phone, choose Settings Security Configuration Related Topic Configuration Menus on the Cisco Unified IP Phones Configuring Settings on the Cisco Unified IP Phones Unlocking and Locking Options Displaying a Configuration Menu Editing Values PC Vlan Overview of Options Configurable from a PhoneIPv4 Network Settings Category Description IPv6 Network Settings Network Configuration Menu Option Description To Change Option Description To Change Cannot be changed on ConfigurationSystem Enterprise Phone Unified CM, the data VPN OL-23091-01 Option Description To Change Guide. For information about unlocking CTL Cisco Unified Communications Manager SecurityITL files, see Unlocking the CTL and ITL Files From the new Tftp Server Configuration menu. a new 4describes the IPv6 configuration menu options Option Description To Change CTL and ITL Files, YesUnified Communications Manager Security Guide. For Information about unlocking the CTL file, see Unlocking Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Designation Description Unified CM Configuration MenuConfiguration in the Cisco Unified Communications Manager State See Cisco Unified Communications Manager Security Guide SIP Configuration Menu for SIP Phones OnlySIP General Configuration Menu Device Settings SIP Profile Displaying a Configuration Menu, Device Configuration Menu, Line Settings Menu for SIP Phones Call Preferences Menu for SIP Phones Routing Directory Number Http Configuration MenuDevice Phone Add a New Speed Dial Is activated Locale Configuration Menu NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference Parameters UI Configuration MenuDevice Phone Phone Configuration Phone Configuration User Preferences Audio Preferences Wideband Handset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Headset Media Configuration Menu Is the party who is on a call with the party whose That the remote party receives. The remote partySee also Recording Tone Wideband Handset Phone Configuration to set this valueUser Preferences Audio Preferences For more information, see the Cisco Unified Ethernet Configuration MenuCommunications Manager System Guide, Cisco Web Page Access, Security Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, QoS Configuration Menu Call Statistics Screen, Streaming Statistics, Network Configuration Menu Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table LSC Security Configuration MenuMIC Proxy Function in Cisco Unified Communications Cisco Unified Communications Manager System Administration Guide, SecurityCTL File Submenu Cisco Unified Communications Operating Cisco Unified Communications ITL file, see Security by DefaultITL File Submenu Unlocking the CTL and ITL Files Communications Operating Unified Communications ManagerSecurity Guide Cisco Unified Capf server used by the phone. Also displays System Administrator GuideConfiguring the Cisco CTL Client in Cisco Unified Trust List Menu Authentication 802.1X Authentication and StatusTrusted Srst router that is available to EAP-MD5 Choose Settings Security Configuration802.1X Authentication Device 802.1X Authentication EAP-MD5 When the power is lost VPN ConfigurationConnecting to VPN 25describes the 802.1X Authentication Real-Time Status Choose Settings Security VPN Configuration SettingsConfiguration VPN Configuration AES256-SHA DES-CBC3-SHA Concentrator 1, Concentrator 2, orConcentrator 3, as desired AES128-SHA Configuring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceAdministration Guide, Cisco Unified IP Features and Services Guide, Barge Amwi Administration Guide, SIP ProfileCommunications Manager Features Services Guide, Call Pickup Services Guide, External Call Transfer Configuration System Enterprise PhoneRestrictions Features and Services Guide, Call Display Services Guide, PresenceCommunications Manager Feature Features and Services Guide, Call Back Communications Manager System Guide Forward Maximum Hop Count service parameter Incoming call information on the phone screen During a call when it is being recordedServices Guide, Monitoring and Recording Identification enabled CMC Communications Features and ServicesUnified Communications Manager Features Services Guide, Cisco IP Manager Services Guide, Custom Phone Rings Guide, CTI Route Point ConfigurationSystem Guide, Conference Bridges System Guide, Cisco Unified IP Phone Services Guide, Do Not DisturbPhone Services Configuration Services Unified Communications Manager Features Administration Guide, CTI Route Point Feature, see Cisco Unified CommunicationsManager Features and Services Guide, Hold Administration Guide, Hunt List See Cisco Unified Communications Feature and Services Guide, IntercomManager System Guide, Cisco Unified IP Administration Guide, Message Waiting Features and Services Guide, MaliciousCisco Communications Manager System Mlpp Services Guide, Music On HoldPlar Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Administration Guide, Modifying Phone Phone Rings Features and Services Guide, CustomCreating Custom Phone Rings, Unified Communications Manager Administration Device PhoneManager Administration System Administration Guide, Conference Bridge Communicator Integration Features and Services Guide, Cisco UnifiedMobility and Cisco Unified Mobility Advantage and Cisco Unified Mobile On the call. The user might hear a monitoring Administration Guide, Device Pool Manager Administration Guide Configuration Layout pane and selectSettings Common Phone Profile, Administration Guide, Time Period Cisco VT Advantage Administration Configuring Product Specific Configuration ParametersAdministration Guide, Cisco Voice-Mail Device Phone Product Configuration Window Path ParametersDevice Device Settings Common Phone Profile Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Cisco Unified IP Phone 7961G /7961G-GE Modifying Phone Button TemplatesCisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Find and List IP Phone Services window displays Choose Device Device Settings Phone Services Configuring Softkey Templates Adding Users to Cisco Unified Communications Manager Setting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Click Device Association Specifying Options that Appear on the User Options Web Pages Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Configuring UCR 2008 in Phone Setting up UCRChoose Device Phone Choose Device Device Settings Common Phone Profile Configuring UCR 2008 in Common Phone ProfileConfiguring UCR 2008 in Enterprise Phone Configuration Set the Https Service parameter to https only OL-23091-01 Customizing the Cisco Unified IP Phones Customizing and Modifying Configuration Files Ringlist.xml File Format Requirements Creating Custom Phone Rings Creating Custom Background Images Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types List.xml Example List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Click Update Disabling and Enabling Web Page Access Phone. -1describes these items Device InformationUDI Templates, Services, and Users Network Configuration Description Vlan Cannot be changed on the phone PC Vlan Network Statistics OL-23091-01 Stream 4, or the Stream 5 hyperlink Device LogsStreaming Statistics Stream 1 and Stream Information, see Monitoring the Voice Quality of Calls, MOS LQKCisco Unified IP Phone uses Uses Voice Quality Metrics Related Topics A P T E R Status Menu For your phone, see Using the Certificate AuthoritySee Using Cisco Unified IP Phones with Different Model Information Screen Select Status Messages Status Messages ScreenMessage Description Possible Explanation and Action Unified Communications Manager Security Guide Address. See Network Configuration MenuConfiguration 802.1X Authentication option on Authentication and Status, If you are using DHCP, check the Dhcp server Network Configuration Menu, page 4-5section Device Phone Configuration Menu, page 4-34for detailsMenu, page 4-5for details See Firmware Versions Screen, page 8-12to verify Provided a DNS server. Check the Dhcp server Configuration Menu, page 4-5for detailsSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Select Status Network Statistics Network Statistics Screen Port IPv4 To exit the Firmware Version screen, press the Exit softkey Firmware Versions ScreenIPv6 Select Firmware Versions Select Expansion Module Expansion Module Status ScreenTo exit the Expansion Module screen, press the Exit softkey Call Statistics Screen Press the Settings button Select StatusSelect Call Statistics That the Cisco Unified IP Phone uses Preceding 8-second interval of the voice stream. For more Using Test Tone Place a call Status Menu Resolving Startup Problems Troubleshooting and Maintenance Identifying Error Messages, Checking Network Connectivity, Verifying IP Addressing and Routing Identifying Error MessagesVerifying Tftp Server Settings Checking Network Connectivity Choose Tools Control Center Feature Services Verifying DNS SettingsVerifying Cisco Unified Communications Manager Settings Cisco CallManager and Tftp Services Are Not Running Be removed from the phone and deleted if necessary Creating a New Configuration File Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Verifying that the Phones Have Not Been Intentionally Reset Verifying Dhcp SettingsChecking Static IP Address Settings Verifying the Voice Vlan Configuration Checking Power Connection Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone Security Explanation General Troubleshooting TipsUnlocking and Locking Options, page 4-2for details Summary Explanation To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold OL-23091-01 Press the Services, Settings, or Directories Resetting or Restoring the Cisco Unified IP PhonesPerforming a Basic Reset Problem Solution Options see Unlocking and Locking Options Performing a Factory ResetLocking Options, page 4-2. Then press Monitoring the Voice Quality of Calls Using the Quality Report Tool Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website Giving Users Access to the User Options Web Pages How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Configuring the Synchronizer Ready to Install window displaysPrograms Cisco Systems TabSync OL-23091-01 Features Feature Support by Protocol for Cisco Unified IP Phone Manager MWI FAC Tool SDK Compliance Supported Cisco Unified IP Phone Service ApplicationDevelopment Notes Cisco Unified IP Phone Expansion Module Cisco Unified Communications Manager FeaturesServices Guide Cisco Unified Communications Manager Assistant Adding Language Overlays to Phone Buttons Supporting International Users Support for International Call Logging Cisco Unified IP Phone 7962G and 7942G Physical and Operating Environment SpecificationsSpecification Value or Range 100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Pin Number Cable SpecificationsNetwork and Access Port Pinouts Network Port Connector Pin Number Function Access Port Connector OL-23091-01 Example User Information for these Procedures Basic Phone Administration Steps Click Perform Full Sync Now Proceed to Configuring the Phone, page E-3Adding a User From an External Ldap Directory Choose System Ldap Ldap Directory Example doe Configuring the PhoneProceed to the section Configuring the Phone, page E-3 Example johndoe Procedure OL-23091-01 Click Device Associations Choose User Management End User Performing Final End User Configuration Steps IN-1 Capf Certificate Authority Proxy Function PNG fileIN-2 IN-3 Conference joining Configurable call forward displayClient matter codes PCM file requirements IN-4 Fast dial B-3 Hunt groups Hold status Ihold Hold reversionIN-5 IN-6 Immediate Divert enhanced feature IN-7 Host Name IPv4 Alternate Tftp Bootp Server Default Router Lldp CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPIN-8 IN-9 Dscp For Configuration IN-10 Description Establishing Identifying Restrictions IN-11 DNS Mobile connect TLS Mobile voice access TransferTrivial File Transfer Protocol Secure and nonsecure indication tone Disabling access to Ethernet Information Accessing Debug DisplayIN-13 IN-14 Stream IN-15