Manager | Cisco Systems 8.6 guide

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Contents

Checklist for Configuring the Cisco Unified IP Phones in Cisco Unified Communications Manager

Administrations

	Installing Cisco Unified IP Phones 1-25
	Checklist for Installing the Cisco Unified IP Phones 1-25
	Preparing to Install the Cisco Unified IP Phones on Your Network 2-1
C H A P T E R 2
	Understanding Interactions with Other Cisco Unified IP Telephony Products	2-1
	Understanding How the Cisco Unified IP Phones Interact with Cisco Unified Communications
	Manager 2-2
	Understanding How the Cisco Unified IP Phones Interact with the VLAN	2-2
	Providing Power to the Cisco Unified IP Phones 2-3
	Power Guidelines 2-4
	Power Outage 2-4

	Obtaining Additional Information about Power 2-5
	Understanding Phone Configuration Files				2-5
	Understanding the Phone Startup Process				2-7
	Adding Phones to the Cisco Unified Communications Manager Database 2-8
	Adding Phones with Auto-Registration2-9
	Adding Phones with Auto-Registration and TAPS						2-10
	Adding Phones with Cisco Unified Communications Manager Administration 2-11
	Adding Phones with BAT			2-11
	Using Cisco Unified IP Phones with Different Protocols						2-12
	Converting a New Phone from SCCP to SIP					2-12
	Converting an In-Use Phone from One Protocol to the Other 2-13
	Deploying a Phone in an SCCP and SIP Environment						2-13
	Determining the MAC Address for a Cisco Unified IP Phones							2-13
	Setting Up the Cisco Unified IP Phones
C H A P T E R 3	Setting Up the Cisco Unified IP Phones				3-1
	Before You Begin		3-1
	Network Requirements 3-2
	Cisco Unified Communications Manager Configuration							3-2
	Understanding the Cisco Unified IP Phone Components						3-2
	Network and Access Ports			3-3
	Handset	3-3
	Speakerphone		3-4
	Headset	3-4
	Audio Quality Subjective to the User					3-4
	Connecting a Headset			3-4
	Disabling a Headset			3-5

Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

	iv	OL-23091-01

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Cisco Systems 8.6 manual Manager

Contents

Americas Headquarters Text Part Number OL-23091-01Page N T E N T S Iii Manager Editing Values Telephony Features Available for the Cisco Unified IP Phone Network Configuration Vii Verifying Dhcp Settings Viii Technical Specifications D-1 OL-23091-01 Overview AudienceOrganization Chapter Description Cisco Unified Communications Manager Administration Related DocumentationCisco Unified IP Phone 7900 Series Cisco Unified Communications Manager Business Edition Document Conventions Cisco Product Security OverviewConvention Description Boldface font Xiv An Overview of the Cisco Unified IP Phones Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE What Networking Protocols are Used? Networking Protocol Purpose Usage Notes CDP CppdpDhcp Cisco Tftp in the Cisco Unified Communications Manager Features and Services Guide See Network Configuration Menu,IPv6 in the Cisco Unified Communications See the LLDP-MED and Cisco Discovery Protocol Communications Manager Security Guide IPv6 Support on Cisco Unified IP PhonesUnified Communications Manager System Guide Related Topics Feature Overview Configuring Telephony Features Providing Users with Feature Information Related Topic Topic Reference See Troubleshooting Guide for Cisco UnifiedCommunications Manager Overview of Supported Security Features Feature Description Feature Description Understanding Security Profiles More information, see Device Configuration Menu,More information Establishing and Identifying Secure Conference Calls Establishing and Identifying Protected Calls Call Security Interactions and Restrictions Security Restrictions with Conference Calls Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesRequired Network Components Best Practices-Requirements and Recommendations Reducing Power Consumption on the Phones Security Restrictions OL-23091-01 Purpose For More Information See Cisco Communications Manager Communications Manager AdministrationGuide Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP PhonesAdministration Guide Task Purpose For More Information See Providing Power to the Cisco Unified IP See Installing the Cisco Unified IP PhonesSee Feature Key Capacity Increase for Cisco Phones, See Configuring Startup Network Settings Network Configuration IPv4 Configuration and configureChoose Settings Network Configuration IPv4 Choosing Settings Network Configuration Network Configuration IPv6 Configuration and configure Network Configuration IPv6 ConfigurationSee Cisco Unified IP Phone 7962G, 7942G 7961G, 7961G-GE, 7941G, and 7941G-GE A P T E R Related Topic Providing Power to the Cisco Unified IP Phones Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Understanding Phone Configuration Files Resolving Startup Problems, Security Guide, Configuring the Cisco CTL ClientUnderstanding the Phone Startup Process Purpose Related Topics Security Guide, Security by Default Adding Phones with Auto-Registration, Requires Adding Phones with Auto-RegistrationMethod Address? Adding Phones with Auto-Registration and Taps Procedure Adding Phones with BAT See Configuring Startup Network Settings, Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Converting an In-Use Phone from One Protocol to the Other Deploying a Phone in an Sccp and SIP Environment OL-23091-01 Setting Up the Cisco Unified IP Phones Before You Begin Cisco Unified Communications Manager Configuration Network and Access Ports, Handset, Speakerphone, Headset,Understanding the Cisco Unified IP Phone Components Network Requirements Network and Access Ports Handset Connecting a Headset SpeakerphoneHeadset Audio Quality Using External Devices Enabling a Wireless Headset on the Cisco Unified IP PhonesDisabling a Headset Installing the Cisco Unified IP Phones Before You BeginSee Adding Phones to the Cisco Unified Communications Adapter port See Network and Access Ports, page 3-3for guidelines Connect a straight-through Ethernet cable from Cisco Unified IP Phone 7962G and 7942G Cable Connections Attaching a Cisco Unified IP Phone Expansion Module Click Apply Config Feature Key Capacity Increase for Cisco Unified IP PhonesApply Configuration Information dialog appears Adjusting Cisco Unified IP Phone Placement on the Desktop Adjusting the Placement of the Cisco Unified IP PhoneConfiguring Softkey Templates, Securing the Phone with a Cable Lock Mounting the Phone to the Wall Parts Used in Wall Mounting the Cisco Unified IP Phone Verifying the Phone Startup Process Configuring Security on the Cisco Unified IP Phones Configuring Startup Network SettingsFrom the phone, choose Settings Security Configuration Related Topic Configuring Settings on the Cisco Unified IP Phones Configuration Menus on the Cisco Unified IP Phones Displaying a Configuration Menu Unlocking and Locking Options Editing Values Overview of Options Configurable from a Phone IPv4 Network SettingsCategory Description PC Vlan Network Configuration Menu IPv6 Network Settings Option Description To Change Option Description To Change Configuration System Enterprise PhoneUnified CM, the data Cannot be changed on VPN OL-23091-01 Option Description To Change Guide. For information about unlocking CTL Cisco Unified Communications Manager SecurityITL files, see Unlocking the CTL and ITL Files Configuration menu. a new From the new Tftp Server 4describes the IPv6 configuration menu options Option Description To Change Yes Unified Communications Manager Security Guide. ForInformation about unlocking the CTL file, see Unlocking CTL and ITL Files, Understanding DHCPv6 and Autoconfiguration Device Configuration Menu Unified CM Configuration Menu Configuration in the Cisco Unified Communications ManagerState Designation Description SIP Configuration Menu for SIP Phones Only SIP General Configuration MenuDevice Settings SIP Profile See Cisco Unified Communications Manager Security Guide Line Settings Menu for SIP Phones Displaying a Configuration Menu, Device Configuration Menu, Call Preferences Menu for SIP Phones Routing Directory Number Http Configuration MenuDevice Phone Add a New Speed Dial Locale Configuration Menu Is activated NTP Configuration Menu for SIP Phones NTP Configuration Menu for SIP PhonesReference UI Configuration Menu Device Phone Phone ConfigurationPhone Configuration Parameters User Preferences Audio Preferences Wideband Handset Gets used see Media Configuration MenuUser Preferences Audio Preferences Wideband Headset Media Configuration Menu Is the party who is on a call with the party whose That the remote party receives. The remote partySee also Recording Tone Phone Configuration to set this value UserPreferences Audio Preferences Wideband Handset For more information, see the Cisco Unified Ethernet Configuration MenuCommunications Manager System Guide, Cisco Security Configuration Menu Web Page Access, QoS Configuration Menu Displaying a Configuration Menu, Network Configuration Menu, Network Configuration Menu Call Statistics Screen, Streaming Statistics, Option Description To Change Protocol. Settings include Enabled-default Disabled Settings Common Device Configuration See Table Security Configuration Menu MICProxy Function in Cisco Unified Communications LSC System Administration Guide, Security CTL File SubmenuCisco Unified Communications Operating Cisco Unified Communications Manager ITL file, see Security by Default ITL File SubmenuUnlocking the CTL and ITL Files Cisco Unified Communications Unified Communications Manager Security GuideCisco Unified Communications Operating System Administrator Guide Configuring the Cisco CTL Client in Cisco UnifiedTrust List Menu Capf server used by the phone. Also displays Authentication 802.1X Authentication and StatusTrusted Srst router that is available to Choose Settings Security Configuration 802.1X Authentication Device802.1X Authentication EAP-MD5 EAP-MD5 VPN Configuration Connecting to VPN25describes the 802.1X Authentication Real-Time Status When the power is lost Choose Settings Security VPN Configuration SettingsConfiguration VPN Configuration Concentrator 1, Concentrator 2, or Concentrator 3, as desiredAES128-SHA AES256-SHA DES-CBC3-SHA Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Cisco Unified IPFeatures and Services Guide, Barge Choose System Service Parameter and select Administration Guide, SIP Profile Communications Manager FeaturesServices Guide, Call Pickup Amwi Services Guide, External Call Transfer Configuration System Enterprise PhoneRestrictions Services Guide, Presence Communications Manager FeatureFeatures and Services Guide, Call Back Features and Services Guide, Call Display Forward Maximum Hop Count service parameter Communications Manager System Guide During a call when it is being recorded Services Guide, Monitoring and RecordingIdentification enabled Incoming call information on the phone screen Communications Features and Services Unified Communications Manager FeaturesServices Guide, Cisco IP Manager CMC Services Guide, Custom Phone Rings Guide, CTI Route Point ConfigurationSystem Guide, Conference Bridges Services Guide, Do Not Disturb Phone Services ConfigurationServices System Guide, Cisco Unified IP Phone Unified Communications Manager Features Feature, see Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt List Administration Guide, CTI Route Point See Cisco Unified Communications Feature and Services Guide, IntercomManager System Guide, Cisco Unified IP Administration Guide, Message Waiting Features and Services Guide, MaliciousCisco Communications Manager System Mlpp Services Guide, Music On HoldPlar Features and Services Guide Barge Administration Guide, Phone ButtonAdministration Guide, Modifying Phone Features and Services Guide, Quality Phone Rings Features and Services Guide, CustomCreating Custom Phone Rings, Administration Device Phone Manager Administration SystemAdministration Guide, Conference Bridge Unified Communications Manager Features and Services Guide, Cisco Unified Mobility and Cisco Unified MobilityAdvantage and Cisco Unified Mobile Communicator Integration Administration Guide, Device Pool On the call. The user might hear a monitoring Configuration Layout pane and select Settings Common Phone Profile,Administration Guide, Time Period Manager Administration Guide Cisco VT Advantage Administration Configuring Product Specific Configuration ParametersAdministration Guide, Cisco Voice-Mail Configuration Window Path Parameters Device Device SettingsCommon Phone Profile Device Phone Product Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Modifying Phone Button Templates Cisco Unified IP Phone 7962GCisco Unified IP Phone 7942G Cisco Unified IP Phone 7961G /7961G-GE Choose Device Device Settings Phone Services Find and List IP Phone Services window displays Configuring Softkey Templates Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Specifying Options that Appear on the User Options Web Pages Click Device Association Enabling EnergyWise on the Cisco Unified IP Phone Field Description Field Description Configuring UCR 2008 in Phone Setting up UCRChoose Device Phone Configuring UCR 2008 in Common Phone Profile Configuring UCR 2008 in Enterprise Phone ConfigurationSet the Https Service parameter to https only Choose Device Device Settings Common Phone Profile OL-23091-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phones Creating Custom Phone Rings Ringlist.xml File Format Requirements Creating Custom Background Images Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types List.xml File Format Requirements List.xml Example Configuring a Custom Background Image PNG File Requirements for Custom Background Images Configuring Wideband Codec Monitoring the Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Click Update Phone. -1describes these items Device InformationUDI Network Configuration Templates, Services, and Users Description Cannot be changed on the phone Vlan PC Vlan Network Statistics OL-23091-01 Device Logs Streaming StatisticsStream 1 and Stream Stream 4, or the Stream 5 hyperlink Information, see Monitoring the Voice Quality of Calls, MOS LQKCisco Unified IP Phone uses Voice Quality Metrics Uses Related Topics A P T E R For your phone, see Using the Certificate Authority See Using Cisco Unified IP Phones with DifferentModel Information Screen Status Menu Select Status Messages Status Messages ScreenMessage Description Possible Explanation and Action Address. See Network Configuration Menu Configuration 802.1X Authentication option onAuthentication and Status, Unified Communications Manager Security Guide Network Configuration Menu, page 4-5section If you are using DHCP, check the Dhcp server Configuration Menu, page 4-34for details Menu, page 4-5for detailsSee Firmware Versions Screen, page 8-12to verify Device Phone Provided a DNS server. Check the Dhcp server Configuration Menu, page 4-5for detailsSee Cisco Unified Communications Manager Security Message Description Possible Explanation and Action Network Statistics Screen Select Status Network Statistics Port IPv4 Firmware Versions Screen IPv6Select Firmware Versions To exit the Firmware Version screen, press the Exit softkey Select Expansion Module Expansion Module Status ScreenTo exit the Expansion Module screen, press the Exit softkey Call Statistics Screen Press the Settings button Select StatusSelect Call Statistics Preceding 8-second interval of the voice stream. For more That the Cisco Unified IP Phone uses Using Test Tone Place a call Status Menu Troubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages, Checking Network Connectivity, Identifying Error Messages Verifying Tftp Server SettingsChecking Network Connectivity Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager SettingsCisco CallManager and Tftp Services Are Not Running Choose Tools Control Center Feature Services Creating a New Configuration File Be removed from the phone and deleted if necessary Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Verifying Dhcp Settings Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Problem Possible Cause Explanation General Troubleshooting TipsUnlocking and Locking Options, page 4-2for details Summary Explanation To resolve this problem, re-enable the port from the switchHalfduxcollisionexceedthreshold OL-23091-01 Resetting or Restoring the Cisco Unified IP Phones Performing a Basic ResetProblem Solution Press the Services, Settings, or Directories Options see Unlocking and Locking Options Performing a Factory ResetLocking Options, page 4-2. Then press Using the Quality Report Tool Monitoring the Voice Quality of Calls Using Voice Quality Metrics Troubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals How Users Access a Voice Messaging System How Users Subscribe to Services and Configure Phone Features How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Ready to Install window displaysPrograms Cisco Systems TabSync OL-23091-01 Feature Support by Protocol for Cisco Unified IP Phone Features MWI Manager FAC Tool SDK Compliance Supported Cisco Unified IP Phone Service ApplicationDevelopment Notes Cisco Unified Communications Manager Features Services GuideCisco Unified Communications Manager Assistant Cisco Unified IP Phone Expansion Module Supporting International Users Adding Language Overlays to Phone Buttons Support for International Call Logging Physical and Operating Environment Specifications Specification Value or Range100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter Cisco Unified IP Phone 7962G and 7942G Cable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number Access Port Connector Pin Number Function OL-23091-01 Basic Phone Administration Steps Example User Information for these Procedures Proceed to Configuring the Phone, page E-3 Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync Now Configuring the Phone Proceed to the section Configuring the Phone, page E-3Example johndoe Example doe Procedure OL-23091-01 Choose User Management End User Click Device Associations Performing Final End User Configuration Steps IN-1 Capf Certificate Authority Proxy Function PNG fileIN-2 Conference joining Configurable call forward display Client matter codesPCM file requirements IN-3 Fast dial B-3 IN-4 Hunt groups Hold status Ihold Hold reversionIN-5 Immediate Divert enhanced feature IN-6 Host Name IPv4 Alternate Tftp Bootp Server Default Router IN-7 Lldp CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDPIN-8 Dscp For Configuration IN-9 Description Establishing Identifying Restrictions IN-10 IN-11 Mobile connect TLS Mobile voice access Transfer Trivial File Transfer ProtocolSecure and nonsecure indication tone DNS Disabling access to Ethernet Information Accessing Debug DisplayIN-13 Stream IN-14 IN-15