Text Part Number OL-23091-01
Americas Headquarters
Page
Iii
N T E N T S
Manager
Editing Values
Telephony Features Available for the Cisco Unified IP Phone
Vii
Network Configuration
Viii
Verifying Dhcp Settings
Technical Specifications D-1
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Chapter Description
Overview
Audience
Organization
Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Administration
Related Documentation
Cisco Unified IP Phone 7900 Series
Boldface font
Document Conventions
Cisco Product Security Overview
Convention Description
Xiv
An Overview of the Cisco Unified IP Phones
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
Cisco Tftp in the Cisco Unified Communications
CDP
Cppdp
Dhcp
See the LLDP-MED and Cisco Discovery Protocol
Manager Features and Services Guide
See Network Configuration Menu,
IPv6 in the Cisco Unified Communications
Communications Manager Security Guide
IPv6 Support on Cisco Unified IP Phones
Unified Communications Manager System Guide
Related Topics
Configuring Telephony Features
Feature Overview
Related Topic
Providing Users with Feature Information
Topic Reference
See Troubleshooting Guide for Cisco Unified
Communications Manager
Feature Description
Overview of Supported Security Features
Feature Description
Understanding Security Profiles
More information, see Device Configuration Menu,
More information
Establishing and Identifying Secure Conference Calls
Call Security Interactions and Restrictions
Establishing and Identifying Protected Calls
Security Restrictions with Conference Calls
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Required Network Components
Best Practices-Requirements and Recommendations
Security Restrictions
Reducing Power Consumption on the Phones
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Purpose For More Information
See Cisco Communications Manager
Communications Manager Administration
Guide
Task Purpose For More Information
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phones
Administration Guide
Phones,
See Providing Power to the Cisco Unified IP
See Installing the Cisco Unified IP Phones
See Feature Key Capacity Increase for Cisco
Choosing Settings Network Configuration
See Configuring Startup Network Settings
Network Configuration IPv4 Configuration and configure
Choose Settings Network Configuration IPv4
7961G, 7961G-GE, 7941G, and 7941G-GE
Network Configuration IPv6 Configuration and configure
Network Configuration IPv6 Configuration
See Cisco Unified IP Phone 7962G, 7942G
A P T E R
Related Topic
Providing Power to the Cisco Unified IP Phones
Power Outage
Power Guidelines
Power Type Guidelines
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding Phone Configuration Files
Purpose Related Topics
Resolving Startup Problems,
Security Guide, Configuring the Cisco CTL Client
Understanding the Phone Startup Process
Adding Phones with Auto-Registration,
Security Guide, Security by Default
Requires
Adding Phones with Auto-Registration
Method Address?
Adding Phones with Auto-Registration and Taps
Adding Phones with BAT
Procedure
See Configuring Startup Network Settings,
Using Cisco Unified IP Phones with Different Protocols
Converting a New Phone from Sccp to SIP
Deploying a Phone in an Sccp and SIP Environment
Converting an In-Use Phone from One Protocol to the Other
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Before You Begin
Setting Up the Cisco Unified IP Phones
Network Requirements
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
Understanding the Cisco Unified IP Phone Components
Handset
Network and Access Ports
Audio Quality
Connecting a Headset
Speakerphone
Headset
Using External Devices
Enabling a Wireless Headset on the Cisco Unified IP Phones
Disabling a Headset
Adapter port
Installing the Cisco Unified IP Phones
Before You Begin
See Adding Phones to the Cisco Unified Communications
Connect a straight-through Ethernet cable from
See Network and Access Ports, page 3-3for guidelines
Cisco Unified IP Phone 7962G and 7942G Cable Connections
Attaching a Cisco Unified IP Phone Expansion Module
Click Apply Config
Feature Key Capacity Increase for Cisco Unified IP Phones
Apply Configuration Information dialog appears
Adjusting Cisco Unified IP Phone Placement on the Desktop
Adjusting the Placement of the Cisco Unified IP Phone
Configuring Softkey Templates,
Mounting the Phone to the Wall
Securing the Phone with a Cable Lock
Parts Used in Wall Mounting the Cisco Unified IP Phone
Verifying the Phone Startup Process
Configuring Security on the Cisco Unified IP Phones
Configuring Startup Network Settings
From the phone, choose Settings Security Configuration
Related Topic
Configuration Menus on the Cisco Unified IP Phones
Configuring Settings on the Cisco Unified IP Phones
Unlocking and Locking Options
Displaying a Configuration Menu
Editing Values
PC Vlan
Overview of Options Configurable from a Phone
IPv4 Network Settings
Category Description
IPv6 Network Settings
Network Configuration Menu
Option Description To Change
Option Description To Change
Cannot be changed on
Configuration
System Enterprise Phone
Unified CM, the data
VPN
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Option Description To Change
Guide. For information about unlocking CTL
Cisco Unified Communications Manager Security
ITL files, see Unlocking the CTL and ITL Files
From the new Tftp Server
Configuration menu. a new
4describes the IPv6 configuration menu options
Option Description To Change
CTL and ITL Files,
Yes
Unified Communications Manager Security Guide. For
Information about unlocking the CTL file, see Unlocking
Understanding DHCPv6 and Autoconfiguration
Device Configuration Menu
Designation Description
Unified CM Configuration Menu
Configuration in the Cisco Unified Communications Manager
State
See Cisco Unified Communications Manager Security Guide
SIP Configuration Menu for SIP Phones Only
SIP General Configuration Menu
Device Settings SIP Profile
Displaying a Configuration Menu, Device Configuration Menu,
Line Settings Menu for SIP Phones
Call Preferences Menu for SIP Phones
Routing Directory Number
Http Configuration Menu
Device Phone Add a New Speed Dial
Is activated
Locale Configuration Menu
NTP Configuration Menu for SIP Phones
NTP Configuration Menu for SIP Phones
Reference
Parameters
UI Configuration Menu
Device Phone Phone Configuration
Phone Configuration
User Preferences Audio Preferences Wideband Handset
Gets used see Media Configuration Menu
User Preferences Audio Preferences Wideband Headset
Media Configuration Menu
Is the party who is on a call with the party whose
That the remote party receives. The remote party
See also Recording Tone
Wideband Handset
Phone Configuration to set this value
User
Preferences Audio Preferences
For more information, see the Cisco Unified
Ethernet Configuration Menu
Communications Manager System Guide, Cisco
Web Page Access,
Security Configuration Menu
Displaying a Configuration Menu, Network Configuration Menu,
QoS Configuration Menu
Call Statistics Screen, Streaming Statistics,
Network Configuration Menu
Option Description To Change
Protocol. Settings include Enabled-default Disabled
Settings Common Device Configuration
See Table
LSC
Security Configuration Menu
MIC
Proxy Function in Cisco Unified Communications
Cisco Unified Communications Manager
System Administration Guide, Security
CTL File Submenu
Cisco Unified Communications Operating
Cisco Unified Communications
ITL file, see Security by Default
ITL File Submenu
Unlocking the CTL and ITL Files
Communications Operating
Unified Communications Manager
Security Guide
Cisco Unified
Capf server used by the phone. Also displays
System Administrator Guide
Configuring the Cisco CTL Client in Cisco Unified
Trust List Menu
Authentication
802.1X Authentication and Status
Trusted Srst router that is available to
EAP-MD5
Choose Settings Security Configuration
802.1X Authentication Device
802.1X Authentication EAP-MD5
When the power is lost
VPN Configuration
Connecting to VPN
25describes the 802.1X Authentication Real-Time Status
Choose Settings Security
VPN Configuration Settings
Configuration VPN Configuration
AES256-SHA DES-CBC3-SHA
Concentrator 1, Concentrator 2, or
Concentrator 3, as desired
AES128-SHA
Configuring Features, Templates, Services, and Users
Choose System Service Parameter and select
Feature Description Configuration Reference
Administration Guide, Cisco Unified IP
Features and Services Guide, Barge
Amwi
Administration Guide, SIP Profile
Communications Manager Features
Services Guide, Call Pickup
Services Guide, External Call Transfer
Configuration System Enterprise Phone
Restrictions
Features and Services Guide, Call Display
Services Guide, Presence
Communications Manager Feature
Features and Services Guide, Call Back
Communications Manager System Guide
Forward Maximum Hop Count service parameter
Incoming call information on the phone screen
During a call when it is being recorded
Services Guide, Monitoring and Recording
Identification enabled
CMC
Communications Features and Services
Unified Communications Manager Features
Services Guide, Cisco IP Manager
Services Guide, Custom Phone Rings
Guide, CTI Route Point Configuration
System Guide, Conference Bridges
System Guide, Cisco Unified IP Phone
Services Guide, Do Not Disturb
Phone Services Configuration
Services
Unified Communications Manager Features
Administration Guide, CTI Route Point
Feature, see Cisco Unified Communications
Manager Features and Services Guide, Hold
Administration Guide, Hunt List
See Cisco Unified Communications
Feature and Services Guide, Intercom
Manager System Guide, Cisco Unified IP
Administration Guide, Message Waiting
Features and Services Guide, Malicious
Cisco Communications Manager System
Mlpp
Services Guide, Music On Hold
Plar
Features and Services Guide, Quality
Features and Services Guide Barge
Administration Guide, Phone Button
Administration Guide, Modifying Phone
Phone Rings
Features and Services Guide, Custom
Creating Custom Phone Rings,
Unified Communications Manager
Administration Device Phone
Manager Administration System
Administration Guide, Conference Bridge
Communicator Integration
Features and Services Guide, Cisco Unified
Mobility and Cisco Unified Mobility
Advantage and Cisco Unified Mobile
On the call. The user might hear a monitoring
Administration Guide, Device Pool
Manager Administration Guide
Configuration Layout pane and select
Settings Common Phone Profile,
Administration Guide, Time Period
Cisco VT Advantage Administration
Configuring Product Specific Configuration Parameters
Administration Guide, Cisco Voice-Mail
Device Phone Product
Configuration Window Path Parameters
Device Device Settings
Common Phone Profile
Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
Cisco Unified IP Phone 7961G /7961G-GE
Modifying Phone Button Templates
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G
Find and List IP Phone Services window displays
Choose Device Device Settings Phone Services
Configuring Softkey Templates
Adding Users to Cisco Unified Communications Manager
Setting Up Services
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Click Add Selected
Click Device Association
Specifying Options that Appear on the User Options Web Pages
Enabling EnergyWise on the Cisco Unified IP Phone
Field Description
Field Description
Configuring UCR 2008 in Phone
Setting up UCR
Choose Device Phone
Choose Device Device Settings Common Phone Profile
Configuring UCR 2008 in Common Phone Profile
Configuring UCR 2008 in Enterprise Phone Configuration
Set the Https Service parameter to https only
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Customizing the Cisco Unified IP Phones
Customizing and Modifying Configuration Files
Ringlist.xml File Format Requirements
Creating Custom Phone Rings
Creating Custom Background Images
Configuring a Custom Phone Ring
PCM File Requirements for Custom Ring Types
List.xml Example
List.xml File Format Requirements
PNG File Requirements for Custom Background Images
Configuring a Custom Background Image
Configuring Wideband Codec
Monitoring the Cisco Unified IP Phones Remotely
Accessing the Web Page for a Phone
Click Update
Disabling and Enabling Web Page Access
Phone. -1describes these items
Device Information
UDI
Templates, Services, and Users
Network Configuration
Description
Vlan
Cannot be changed on the phone
PC Vlan
Network Statistics
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Stream 4, or the Stream 5 hyperlink
Device Logs
Streaming Statistics
Stream 1 and Stream
Information, see Monitoring the Voice Quality of Calls,
MOS LQK
Cisco Unified IP Phone uses
Uses
Voice Quality Metrics
Related Topics
A P T E R
Status Menu
For your phone, see Using the Certificate Authority
See Using Cisco Unified IP Phones with Different
Model Information Screen
Select Status Messages
Status Messages Screen
Message Description Possible Explanation and Action
Unified Communications Manager Security Guide
Address. See Network Configuration Menu
Configuration 802.1X Authentication option on
Authentication and Status,
If you are using DHCP, check the Dhcp server
Network Configuration Menu, page 4-5section
Device Phone
Configuration Menu, page 4-34for details
Menu, page 4-5for details
See Firmware Versions Screen, page 8-12to verify
Provided a DNS server. Check the Dhcp server
Configuration Menu, page 4-5for details
See Cisco Unified Communications Manager Security
Message Description Possible Explanation and Action
Select Status Network Statistics
Network Statistics Screen
Port
IPv4
To exit the Firmware Version screen, press the Exit softkey
Firmware Versions Screen
IPv6
Select Firmware Versions
Select Expansion Module
Expansion Module Status Screen
To exit the Expansion Module screen, press the Exit softkey
Call Statistics Screen
Press the Settings button Select Status
Select Call Statistics
That the Cisco Unified IP Phone uses
Preceding 8-second interval of the voice stream. For more
Using Test Tone
Place a call
Status Menu
Resolving Startup Problems
Troubleshooting and Maintenance
Identifying Error Messages, Checking Network Connectivity,
Verifying IP Addressing and Routing
Identifying Error Messages
Verifying Tftp Server Settings
Checking Network Connectivity
Choose Tools Control Center Feature Services
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco CallManager and Tftp Services Are Not Running
Be removed from the phone and deleted if necessary
Creating a New Configuration File
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Verifying that the Phones Have Not Been Intentionally Reset
Verifying Dhcp Settings
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Checking Power Connection
Eliminating DNS or Other Connectivity Errors
Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Explanation
General Troubleshooting Tips
Unlocking and Locking Options, page 4-2for details
Summary Explanation
To resolve this problem, re-enable the port from the switch
Halfduxcollisionexceedthreshold
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Press the Services, Settings, or Directories
Resetting or Restoring the Cisco Unified IP Phones
Performing a Basic Reset
Problem Solution
Options see Unlocking and Locking Options
Performing a Factory Reset
Locking Options, page 4-2. Then press
Monitoring the Voice Quality of Calls
Using the Quality Report Tool
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Metric Change Condition
Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
Giving Users Access to the User Options Web Pages
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
Installing the Synchronizer
How Users Configure Personal Directory Entries
Configuring the Synchronizer
Ready to Install window displays
Programs Cisco Systems TabSync
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Features
Feature Support by Protocol for Cisco Unified IP Phone
Manager
MWI
FAC
Tool
SDK Compliance Supported
Cisco Unified IP Phone Service Application
Development Notes
Cisco Unified IP Phone Expansion Module
Cisco Unified Communications Manager Features
Services Guide
Cisco Unified Communications Manager Assistant
Adding Language Overlays to Phone Buttons
Supporting International Users
Support for International Call Logging
Cisco Unified IP Phone 7962G and 7942G
Physical and Operating Environment Specifications
Specification Value or Range
100-240 VAC, 50-60 Hz, 0.5 A-when using the AC adapter
Pin Number
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Pin Number Function
Access Port Connector
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Example User Information for these Procedures
Basic Phone Administration Steps
Click Perform Full Sync Now
Proceed to Configuring the Phone, page E-3
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Example doe
Configuring the Phone
Proceed to the section Configuring the Phone, page E-3
Example johndoe
Procedure
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Click Device Associations
Choose User Management End User
Performing Final End User Configuration Steps
IN-1
Capf Certificate Authority Proxy Function
PNG file
IN-2
IN-3
Conference joining Configurable call forward display
Client matter codes
PCM file requirements
IN-4
Fast dial B-3
Hunt groups
Hold status Ihold Hold reversion
IN-5
IN-6
Immediate Divert enhanced feature
IN-7
Host Name IPv4 Alternate Tftp Bootp Server Default Router
Lldp
CDP Cppdp Dhcp Http Rtcp RTP Sccp SIP TCP Tftp TLS UDP
IN-8
IN-9
Dscp For Configuration
IN-10
Description Establishing Identifying Restrictions
IN-11
DNS
Mobile connect TLS Mobile voice access Transfer
Trivial File Transfer Protocol
Secure and nonsecure indication tone
Disabling access to Ethernet Information
Accessing Debug Display
IN-13
IN-14
Stream
IN-15