Samsung LH55PMHPBGC/NG manual Troubleshooting, Before you contact us, Diagnosis, Screen Resolution

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Chapter 6. Troubleshooting

73

Troubleshooting

Before you contact us

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Diagnosis

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If No Cable Connected is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

Screen Resolution

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents PM43H / PM49H / PM55H Table of contents Troubleshooting About this manual SymbolsCopyright Safety precautions SafetyElectricity and safety Children may suffocate InstallationChildren may become injured or seriously harmed OperationProduct may fall and become damaged or cause an injury StoragePrecautions when handling the panel CleaningInstallation Device setupWhat’s Included Panel key PartsRemote sensor and spacer logo optional Remote sensorSpacer logo optional Reverse sideTo lock an anti-theft locking device Anti-theft lockPort Description RJ45VOL Remote controlTo place batteries in the remote control Installation on a perpendicularwall Guided installationInstallation on an indented wall VentilationPreparing before installing wall mount Wall mount installationInstalling the wall mount Wall mount kit specifications VesaDevice setup Checkpoints External connectionCable Connection  RS232C CableDirect LAN cable PC to HUB LAN CableCross LAN cable PC to PC Controlling Set control command Viewing control state Get control commandControl Codes ConnectionPower control CommandInput source control Volume controlSetting the input source Set Input Source Screen mode controlViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizePIP On/Off control Screen size controlViewing the screen size Get Screen Size Status Viewing PIP on/off state Get the PIP ON/OFF StatusVideo Wall Mode Control Auto adjustment control PC and BNC onlySetting the video wall Set Video Wall Mode Safety LockViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall User Control Video Wall OnSet Number Data 0x01 0x02 0x63 100 0x64 10x10 Video Wall Model 1 ~Connection using a D-SUB cable Analog type Connection using a DVI cable Digital typePC connection  Sound → set Hdmi Sound to Pcdvi Connection using an HDMI-DVI cable System → General → set Hdmi Hot Plug to Off Connection using an DP cable Connection using an Hdmi cablePrecautions for using DP ‒‒ Sound → set Hdmi Sound to Avhdmi AV connectionAudio system connection Connection using an Hdmi cable up to 1080pSource selection LAN connectionSource EditUninstallation Installation/uninstallationPC software Multiple Display Control Using the ethernet cable Using the RS-232C cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Home screen Viewing contentPlayer Home → Player →File formats compatible with Player When content is runningControl buttons on the remote Available menuRestrictions Template files and LFD.lfd filesContents Video Power PointAudio ImageSupported in Network Channel and Local Channel Template filesSchedule URL Launcher SettingURL Launcher Clone ProductDevice ID ID SettingsDevice ID Auto Set PC Connection CableNetwork Status Video WallVideo Wall On/Off Timer Picture ModeOn Timer Ticker Off TimerHome → Ticker →  Off / OnApproving a connected device from the server Select Edit  Setup Select Time Zone Setting the current time2nd 3rd Picture Mode Screen adjustmentMenu PictureWhen this setting is on, only UHD products are supported Auto Adjustment Film ModeImage Reset Hdmi Black LevelPicture Off Reset PictureTimer OnScreen display adjustmentOnScreen Display Immediate display2nd 3rd Description Language Set the menu language If Sound Output is set to External, Auto Volume is disabled Sound adjustmentSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Connecting to a Wired Network Network Settings WiredManual Network Settings Wired Automatic Network Settings WiredHow to set up automatically How to set up manuallyConnecting to a Wireless Network Network Setting WirelessAutomatic Network Setup Wireless How to set up using Wpspbc Manual Network Setup WirelessSelect Add Network System SystemMessage to On Power Control Auto Power OnEco Solution Energy Saving Mode Power ButtonNo Signal Power Off Auto Power OffChange PIN Security Safety LockButton Lock USB Auto Play LockReset System Game ModeCustom Logo Logo Display TimeAnynet+ HDMI-CEC Troubleshooting forAnynet+Anynet+ HDMI-CEC System menuProblem Possible Solution Anynet+ device Support SupportScreen Resolution TroubleshootingBefore you contact us DiagnosisScreen issue Installation issue PC mode Not Optimum Mode is displayed Adjust Brightness and Contrast Go to Sound and change Sound Output to Internal Sound issueSource device issue Remote control issueOther issue Defined resolution is not supported. appears Question Answer How can I change the frequency? Frequently asked questionsAppendix SpecificationsGeneral Plug-and-Play Model Name PM43H / PM49H / PM55H Synchronization Standard signal mode tableMAC, 640 x MAC, 832 xVESA, 1024 x VESA, 800 xVESA, 1152 x VESA, 1280 xNot a product defect Product damage caused by customer’s faultOthers Optimum picture quality and afterimage burn-in prevention What is afterimage burn-in?Optimum picture quality Prevention of afterimage burn-inOZ348 2030 UA102 2110 Preventing afterimage burn-inOpen Source Licence Notice License
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LH55PMHPBGC/CH, LH55PMHPBGC/XV, LH43PMHPBGC/CH, LH43PMFPBGC/CH, LH49PMHPBGC/XV specifications

Samsung has established itself as a leader in the realm of display technology, and its latest lineup, including models LH43PMHPBGC/XV, LH43PMFPBGC/XV, LH49PMHPBGC/XV, and LH55PMHPBGC/XV, continues to demonstrate innovation and versatility in commercial displays. These models are engineered to meet the rigorous demands of various environments such as retail, corporate settings, and public spaces, showcasing exceptional performance and cutting-edge features.

One of the standout characteristics of these displays is their impressive picture quality. With Ultra HD (4K) resolution, they offer stunning clarity and vibrant colors, ensuring that content stands out and captures the attention of viewers. The high pixel density makes these displays ideal for showcasing intricate graphics, detailed images, and video content.

Samsung's advanced HDR technology enhances this further, providing a broader range of colors and improved contrast. This ensures that content is presented as intended, whether it's a promotional video in a store or critical data in a conference room. The combination of HDR with high brightness levels means that these displays remain visible even in well-lit environments, making them perfect for varied lighting conditions.

Durability is another key feature of the Samsung LH series. They are built to withstand the rigors of continuous operation, making them suitable for use in high-traffic areas. The panels are designed to have a long lifespan, reducing the need for frequent replacements and lowering total cost of ownership.

Connectivity is advanced in these models, featuring multiple input options that accommodate various devices. This ensures seamless integration into existing systems and networks. The displays support popular content management software, allowing users to easily schedule and manage content across multiple screens.

Additionally, they boast a sleek and professional design that fits well in any environment. The ultra-narrow bezels provide a near-seamless video wall experience when multiple screens are used together, creating an immersive visual experience.

Other innovative technologies integrated into these models include Samsung's proprietary MagicINFO software. This allows for effortless content creation, scheduling, and management, making it easier for businesses to communicate their messages effectively.

In summary, the Samsung LH43PMHPBGC/XV, LH43PMFPBGC/XV, LH49PMHPBGC/XV, and LH55PMHPBGC/XV displays exemplify cutting-edge technology, offering superior picture quality, durability, connectivity options, and ease of use. These models are tailored for various commercial applications, ensuring that they meet the high standards demanded by today's businesses.