Samsung WW75J3263KW/YL, WW60J3063KW/YL, WW50J3063LW/YL manual Troubleshooting, Checkpoints

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem		Action
	• Make sure the washing machine is plugged in.
	• Make sure the door is properly closed.
	• Make sure the water taps are open.
	• Make sure to press or tap Start/Pause to start the washing
Does not start.		machine.
	• Make sure Child Lock is not activated.
	•	Before the washing machine starts to fill, it will make a series of
		clicking noises to check the door lock and does a quick drain.
	• Check the fuse or reset the circuit breaker.
	• Fully open the water tap.
Water supply is	•	Make sure the door is properly closed.
insufficient, or no	•	Make sure the water supply hose is not frozen.
water is supplied.	•	Make sure the water supply hose is not kinked or clogged.
	•	Make sure there is sufficient water pressure.
	•	Make sure the washing machine is running with sufficient water
		pressure.
After a cycle,	• Make sure the detergent is added to the centre of the detergent
		drawer.
detergent remains in
	• Make sure the rinse cap is inserted properly.
the detergent drawer.
	•	If using granular detergent, make sure the detergent selector is
		in the upper position.
	• Remove the rinse cap and clean the detergent drawer.
	• Make sure the washing machine is installed on a level, solid
		floor that is not slippery.
		If the floor is not level, use the levelling feet to adjust the
		height of the washing machine.
	• Make sure the shipping bolts are removed.
Excessive vibrations	• Make sure the washing machine is not contacting any other
		object.
or makes noise.
	•	Make sure the laundry load is balanced.
	• The motor can cause noise during normal operation.
	• Overalls or metal-decorated clothes can cause noise while being
		washed. This is normal.
	• Metal objects such as coins can cause noise. After washing,
		remove these objects from the drum or filter case.
		English	39

Troubleshooting

WW75J3263KW_DC68-03589Y-04-EN.indd 39

2017/2/22 11:10:14