Samsung UA55MU6500KXXV, UA65MU6500KXXV manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Contents Series 6 Learning the e-Manuals assistance functions LinkRisk of Electric SHOCK. do not Open Page Contents Whats in the Box? 4EATV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Arranging the cables with the cable guide Preventing the TV from fallingSamsung Smart Remote Pairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteInitial Setup Using the TV ControllerNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameTroubleshooting Troubleshooting and MaintenanceTV won’t turn on TV settings are lost after 5 minutes Remote control does not workIntermittent Wi-Fi What is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Still image warning Caring for the TVSpecifications Specifications and Other InformationEnvironmental Considerations Licences Decreasing power consumptionFor India only This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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UA49MU6500KXXV, UA55MU6500KXXV, UA65MU6500KXXV specifications

Samsung's UA65MU6500KXXV, UA55MU6500KXXV, and UA49MU6500KXXV represent the brand’s commitment to merging cutting-edge technology with sleek design and user-friendly features in the world of 4K Ultra HD televisions. These models are a part of Samsung's MU6500 series, aimed at delivering an outstanding viewing experience, whether for movies, sports, or gaming.

One of the standout features of the MU6500 series is the stunning 4K resolution. With four times the pixels of Full HD, viewers can enjoy crystal-clear images with exceptional detail. Each model showcases vibrant colors and sharp images, thanks to Samsung’s proprietary UHD Upscaling technology. This technology enhances lower resolution content, providing an immersive experience for all types of media.

The HDR (High Dynamic Range) capability is another key feature, allowing for a wider range of colors and contrasts. HDR technology ensures that bright scenes are brilliantly illuminated while dark scenes maintain their depth. This results in images that resemble how the human eye naturally perceives the world, with rich colors and intricate details in every frame.

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Design-wise, the MU6500 series features a sleek and minimalist aesthetic that seamlessly integrates into any living space. The slim bezels maximize the screen size, providing an immersive viewing experience without distraction. Additionally, the stand design allows for easy placement on a variety of surfaces.

Connectivity options abound, with multiple HDMI and USB ports, allowing users to connect external devices like gaming consoles, Blu-ray players, and more. The inclusion of Wi-Fi and Bluetooth further enhances flexibility, enabling seamless connectivity to other smart devices.

In summary, the Samsung UA65MU6500KXXV, UA55MU6500KXXV, and UA49MU6500KXXV televisions offer a blend of stunning picture quality, smart technology, and elegant design. These models are an excellent choice for anyone seeking an impressive home entertainment experience with modern capabilities to enhance viewing pleasure.
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