What is Remote Support?

Video App problems (Youtube etc)


•• Change the DNS to 8.8.8.8. Select		> Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting	> Settings > Support > Self Diagnosis > Reset Smart Hub.

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

> Settings > General > Eco Solution > Ambient Light Detection.

•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.

•• Do not block the sensor with any object. This can decrease picture brightness.

English - 18

UA49MU6500KXXV, UA55MU6500KXXV, UA65MU6500KXXV specifications

Samsung's UA65MU6500KXXV, UA55MU6500KXXV, and UA49MU6500KXXV represent the brand’s commitment to merging cutting-edge technology with sleek design and user-friendly features in the world of 4K Ultra HD televisions. These models are a part of Samsung's MU6500 series, aimed at delivering an outstanding viewing experience, whether for movies, sports, or gaming.

One of the standout features of the MU6500 series is the stunning 4K resolution. With four times the pixels of Full HD, viewers can enjoy crystal-clear images with exceptional detail. Each model showcases vibrant colors and sharp images, thanks to Samsung’s proprietary UHD Upscaling technology. This technology enhances lower resolution content, providing an immersive experience for all types of media.

The HDR (High Dynamic Range) capability is another key feature, allowing for a wider range of colors and contrasts. HDR technology ensures that bright scenes are brilliantly illuminated while dark scenes maintain their depth. This results in images that resemble how the human eye naturally perceives the world, with rich colors and intricate details in every frame.

Each of these television models is equipped with Samsung's Smart Hub, providing easy access to streaming services, applications, and a variety of media. The intuitive interface allows users to personalize their viewing experience, making it simple to switch between live TV, streaming shows, and other content. Moreover, compatibility with voice assistants like Bixby adds an extra layer of convenience, allowing users to control their TV and navigate content using voice commands.

Design-wise, the MU6500 series features a sleek and minimalist aesthetic that seamlessly integrates into any living space. The slim bezels maximize the screen size, providing an immersive viewing experience without distraction. Additionally, the stand design allows for easy placement on a variety of surfaces.

Connectivity options abound, with multiple HDMI and USB ports, allowing users to connect external devices like gaming consoles, Blu-ray players, and more. The inclusion of Wi-Fi and Bluetooth further enhances flexibility, enabling seamless connectivity to other smart devices.

In summary, the Samsung UA65MU6500KXXV, UA55MU6500KXXV, and UA49MU6500KXXV televisions offer a blend of stunning picture quality, smart technology, and elegant design. These models are an excellent choice for anyone seeking an impressive home entertainment experience with modern capabilities to enhance viewing pleasure.