TROUBLESHOOTING
Troubleshooting
Before requesting service, please check the following.
The unit will not turn on.
•Is the power cord plugged into the outlet?
¼¼Connect the power plug to the outlet.
A function does not work when the button is pressed.
•Is there static electricity in the air?
¼¼Disconnect the power plug and connect it again.
Sound is not produced.
•Is the Mute function on?
•Is the volume set to minimum?
¼¼Press the 
(Mute) button to cancel the Mute function.
¼¼Adjust the volume.
The remote control does not work.
•Is the battery drained?
•Is the distance between the remote control and main unit too far?
¼¼Replace with new battery. ¼¼Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.
¼¼Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.
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