Samsung QA75Q9FAMKXXV, QA65Q9FAMKXXV manual Troubleshooting and Maintenance, TV won’t turn on

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07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions LinkRisk of Electric SHOCK. do not Open Page Contents Whats in the Box? Connecting the TV to the One Connect Class 1 Laser Product TV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Detach the Cover-Clean Back terminal from the TV Preventing the TV from fallingSamsung Smart Remote Pairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteInitial Setup Using the TV ControllerConnecting to a Network Network Connection WirelessNetwork Connection Wired Mobile Network Supported Telecom and Model NameTroubleshooting and Maintenance TroubleshootingTV won’t turn on Remote control does not work TV settings are lost after 5 minutesIntermittent Wi-Fi Eco Sensor and screen brightness What is Remote Support?Video App problems Youtube etc How does Remote Support work?Still image warning Caring for the TVDecreasing power consumption Specifications and Other InformationSpecifications Environmental ConsiderationsLicences For India onlyContact Samsung World Wide
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