Samsung QA75Q9FAMKXXV, QA65Q9FAMKXXV What is Remote Support?, Eco Sensor and screen brightness

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Video App problems (Youtube etc)

•• Change the DNS to 8.8.8.8. Select

> Settings > General > Network > Network Status > IP Settings >

DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•• Reset by selecting

> Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

> Settings > General > Eco Solution > Ambient Light Detection.

•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.

•• Do not block the sensor with any object. This can decrease picture brightness.

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions LinkRisk of Electric SHOCK. do not Open Page Contents Whats in the Box? Connecting the TV to the One Connect Class 1 Laser Product TV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Detach the Cover-Clean Back terminal from the TV Preventing the TV from fallingSamsung Smart Remote Pairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteInitial Setup Using the TV ControllerNetwork Connection Wired Connecting to a NetworkNetwork Connection Wireless Mobile Network Supported Telecom and Model NameTV won’t turn on Troubleshooting and MaintenanceTroubleshooting Intermittent Wi-Fi Remote control does not workTV settings are lost after 5 minutes What is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Still image warning Caring for the TVSpecifications and Other Information SpecificationsDecreasing power consumption Environmental ConsiderationsLicences For India onlyContact Samsung World Wide
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